Application management provided by Citrix and managed by Total Computers
Avon approached Citrix, a leading business technology vendor, seeking a trusted partner to fulfil their unique service requirements for their end customer. Citrix required a partner with a proven track record in delivering top-tier enterprise services for their secure workspace management solutions.
Total Computers, with an extensive history of collaboration with Citrix Consulting Services for more than ten years, proved to be the ideal match. Together, they have successfully executed numerous global Citrix programs, establishing themselves as experts in the field.
As part of the Citrix partnership, Total Computers provides a holistic service that covers the management of customers’ application portfolios and the Citrix environment. Once the requirements were agreed upon, their team of experts engaged with the customer, providing a detailed overview of their service, addressing any concerns, and ensuring a smooth transition.
Once all terms were finalised, Total Computers rolled out their Application Lifecycle Services in the Amsterdam and Dallas environments. This service model includes monthly reporting and a continuous focus on service improvement. Their highly skilled third-line support team, backed by robust SLA agreements, ensures efficient and reliable service delivery.
At a Glance
Avon, headquartered in London, is a renowned global company specialising in cosmetics, skincare, perfumes, and personal care products. With remarkable growth since its establishment in 1886, Avon has achieved a staggering revenue of 6.1 billion and holds the position as the 14th largest beauty company worldwide. With a network of 6.4 million representatives, Avon reinforces its standing as the second-largest multi-level marketing enterprise globally, further cementing its dominance in the industry.