COVID-19 Response

COVID-19 Response

Total today announced its COVID-19 Response, which is focused on adherence to Government guidance, the safety and wellbeing of people and the maintenance of critical IT services to customers.

In accordance with Government guidance Total has closed its offices.

“We already have many people based at home and many more that regularly work at home, so we have tried and tested technology and processes already in place, with which to service most customer needs from home locations,” explains Aidan Groom, Managing Director at Total. He continues, “We can deliver our IT management, support and most consultancy services remotely, along with all back-office functions, and are deploying measures to enable the safe continuation of other services.”

The primary exceptions are break-fix maintenance services, configuration and warehouse operations. The Government has outlined a list of essential ‘key worker’ operations which Total’s break-fix service will be able to support. Through a combination of revised operating procedures and adherence to Government guidance Total believes that it can continue to provide this service safely. Configuration and warehouse operations have been adjusted to provide a safe working environment. In all these instances only those people that are able and willing to do so, will continue to operate in these capacities.

Total’s technology partners are confident that they can abide by UK Government requirements while continuing to operate effectively, although some have warned of a likely lengthening of lead times.

Total will adjust its operations in line with any changes to Government guidance and requirements, in order to maintain the safety and wellbeing of its customers, partners and its own staff, and to maintain a high level of customer services.

If you have any specific queries or concerns please contact your Account Manager or email .(JavaScript must be enabled to view this email address).