Total Computers has been appointed a Silver Partner by Lakeside Software, the leading provider of IT Business Intelligence.
Lakeside’s SysTrack data analytics platform enables IT operations to monitor end-point and infrastructure performance, investigate and resolve issues and proactively manage on a per user, device, group or site basis.
“We’re delighted to have Total as a Lakeside Partner,” comments Tony Coleman, Managing Director, Lakeside Software EMEA. “The team at Total combine the technical expertise with the service ethos to provide customers with an effective, impactful and valuable solution.”
“There’s a growing emphasis in IT service management on improving performance, reliability and user experience and we see the insights that SysTrack provides as the key to achieving this,” explains Kevin Goodall, Operations Director at Total. “SysTrack can help IT operations in so many ways: diagnosing user and device issues, with roll-back of up to a month and drill-down to specific end points; proactively trending and alerting against KPIs; identifying areas for service improvement; showing which laptop users are genuinely mobile; whether deployed software is being used as anything more than a viewer.”
Kevin Goodall adds, “any and every organisation with more than a few hundred users should seriously look at the value it can derive from using Lakeside SysTrack.”