Careers - Pav Dhillon

Azure Management Factsheet

Total again wins CRN Corporate Reseller of the Year

Total Backup & DR Factsheet

Why it’s time to rethink your backup and DR

Total Backup & DR

Gain the assurance of effective backup, restoration and DR. 

Total provides you with secure, managed backup, recovery and (optionally) disaster recovery (DR). You benefit from simple, secure and reliable backup and recovery that takes care of itself. Typically, this comes with significant cost savings too.     

Why would you want it?

Secure, reliable and cost-effective backup and recovery is now more important than ever. 

Total Backup and Total Backup and DR can provide you with a simple and effective answer to today’s backup and recovery needs, combined with significant cost savings.

Total Backup is designed for use in on-premise data centres and provides almost instant local recovery plus archive to Total’s hybrid data centre.

Total Backup and DR additionally allows full recovery to Microsoft Azure.

Both combine the technical excellence of Rubrik technology with a manged service, so you don’t need to worry about the security and reliability of your backup and recovery.

With Total Backup and Total Backup and DR you benefit from:

  • easy onboarding and service transition

  • visionary technology (2017 Gartner Magic Quadrant for Data Center Backup and Recovery Solutions)
  • a multi-node cluster design for built-in redundancy
  • very efficient deduplication, typically producing significant cost savings
  • high levels of security, with all data encrypted at rest and in-flight plus native immutability, stopping ransomware changes
  • continuous trickle-feed backup, eliminating both the need for a backup window and a common cause of backup failure
  • rapid recovery (30-40TB in just a couple of minutes)
  • easily finding and recovering individual files
  • day-to-day management with proactive monitoring
  • inclusive upgrades to the latest Rubrik software
  • reliable, usable and auditable backups
  • regular reporting*
  • ITIL compliant service delivery
  • major incident management
  • the availability of on demand compute resource for DR*. 

 *Total Backup and Recovery only 

What Total do

Total provides low-touch backup or backup and DR delivered as a service – inclusive of Rubrik technology, its installation and configuration, and ongoing management and support.

1 Preparation
In consultation with your key technical and management stakeholders, Total will:

  • agree the policies to meet your recovery time (RTO) and point (RPO) objectives

  • gather details of your environment
  • agree the service start date
  • schedule implementation.

As part of the service, Total will provide a Rubrik appliance for installation in your data centre. As standard, this has 10TB capacity. Owing to its very high deduplication ratio this is sufficient for many organisations, but it can be increased in 1TB increments. The cost of this appliance is included within contracts of 3 years, or more.

2 Implementation and config
Total will install the Rubrik appliance in your data centre, perform on-site validation tests plus remote configuration of policies and test of backup.

3 Business as usual management
Total will provide on-going management, with proactive monitoring and monitoring alerts 24 x 365 to ensure correct operation of both the appliance and its backups. This is supported by formal problem management (ensuring that backups and restorations are succeeding and that any anomalies are addressed), platform management (managing and assigning polices) and change management (including licensing updates). 

Rubrik’s WAN-optimised replication ensures that production workloads aren’t impacted by archival. Archived data is moved to Total’s hybrid data centre after 14 days.

Total Backup and DR includes monthly reporting of SLA compliance, snapshot storage and system capacity, compliance status and recovery failures. On request, Total will conduct a quarterly test of recovery*. 

4 Major incident management
In the event of a major incident, requiring either local recovery, or recovery to the cloud*, a service manager will take immediate responsibility for incident resolution and reporting.

*Total Backup and Recovery only 

Prerequisites

Successful delivery requires:

  • data centre access (for Rubrik installation)

  • compatible data centre technology – see Table 1
  • a management level relationship owner
  • a systems admin contact for implementation
  • remote access to the environment
  • relevant administration rights
  • connectivity appropriate to backup volumes and RTO.

Table 1: Compatible data centre technology

Table 2: Compatible operating systems and applications 

Why Total?

Total Backup and Recovery combines superior technology with Total’s technical expertise and service delivery excellence.

Total is a Rubrik partner and is also technically accredited by the vendors of related technologies, like Microsoft, Nutanix and VMware. Total has its own team of specialist UK support professionals, all certified to at least MCITP level. Total is ISO 27001 (Information Security Management System) certified and follows ITIL service delivery processes and methodology.

Total supports and manages the infrastructure of a variety of public and private sector organisations ranging in size from tens up to thousands of users. Total’s quality of service delivery is consistently rated as very good or excellent.  

What next?

Contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000* to arrange an initial conference call with a specialist..

Enquire now . . . 


Total announces fifteenth year of growth

Is this the end of the PC?

Total shortlisted for prestigious industry award

Employee, worker & contractor privacy notice

Total Computer Networks Limited is a 'data controller'. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. The intention of the policy is to ensure the company are conducting themselves in line with latest data protection legislation.

This notice applies to current and former employees, workers and contractors. This notice does not form part of any contract of employment or other contracts to provide services. We may update this notice at any time but if we do so, we will provide you with an updated copy of this notice as soon as reasonably practical. The company does not intend to update former employees each time the policy is amended, however should a former employee wish to review the most recent version they are welcome to contact to the business and request the document. At which point it will of course be provided.

Contact details are as follows:
Email .(JavaScript must be enabled to view this email address)
Phone 0845 647 0000
In writing HR Dept, Total Computer Networks Limited, Newspaper House, Rothwell Road, Kettering, NN16 8GA.

Hospice receives sizeable donation from Total

Microsoft Inspire – what we learned

Total expands G-Cloud services

G-Cloud 11

G-Cloud 11 is a Crown Commercial Service agreement for the supply of specific cloud computing services to UK public sector organisations.

G-Cloud 11 (framework RM1557.11) runs until 1 July 2020, replacing the G-Cloud 10 agreement.

G-Cloud 11 encompasses the provision of the following cloud services:

  • Lot 1 - Cloud Hosting, which covers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) services that can help you deploy, manage and run software and/or provision and use processing, storage or network resources

  • Lot 2 - Cloud Software, which covers Software-as-a-Service (SaaS) applications, usually accessed over the internet or private network and hosted in the cloud
  • Lot 3 - Cloud Support, which refers to support and management services to set up and maintain cloud software or hosting services.  

Our services

Under the G-Cloud 11 agreement Total Computers can supply a specific set of Cloud Hosting (Lot 1), Software (Lot 2) and Support (Lot 3) services to UK public sector organisations.

Cloud hosting:

  • Azure – 48 specialised components, in accordance with the Microsoft framework, ranging from API management to VPN gateway
  • Citrix on Azure 
  • Container Instances       
  • Microsoft Azure Managed services          
  • Modern Managed Workspace   
  • SQL Server on virtual machines 
  • Storage Accounts.

Cloud software:

  • Dynamics 365 for Sales 
  • Enterprise Mobility + Security E3
  • Windows 10 Enterprise E3 Suite.

Cloud support:

  • Office 365 Support Services        
  • Cloud Backup and Recovery.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


Seven things that should be on your IT agenda

Hewlett Packard Enterprise - Mark Armstrong

Citrix on Azure Accelerator

Successfully validate and accelerate a move to cloud delivery of your Citrix services. 

Total will provide you with a trial, 25 users, implementation of Citrix on Microsoft Azure. You benefit from a best-practice test implementation with which to assess its suitability plus the basis for a successful and accelerated roll-out.      

Why would you want it?

Like other software vendors, Citrix is moving to a cloud-based subscription model – providing a regularly updated, ‘evergreen’ platform. This can be achieved through the Citrix Cloud directly or via your own Citrix instance hosted on Microsoft Azure. The latter enables you to retain management control of your Citrix environment, to keep it close to business applications and gives you jurisdiction over where data resides.

Total’s Citrix on Azure Accelerator enables you to establish whether delivering Citrix from the cloud would suit your organisation – providing you with a trial implementation to 25 users and the basis for successful and accelerated roll-out. 

Specifically, you will benefit from:

  • the know-how of an experienced consultant

  • best-practice deployment
  • real world solution evaluation
  • the foundation for a successful implementation
  • (optional) Statement of Works and budget roll-out costs.

What Total do

Total’s Citrix on Azure Accelerator consists of five stages.

1 Kick-off workshop
The first step is a workshop led by Total’s consultant and involving relevant management and technical stakeholders (ie Citrix, Azure, security, network and application) from your organisation. There are three key elements to this.

  1. Gather requirements – this will include consideration of your business, user, security and application requirements, any application dependencies, plus project success criteria.
  2. Citrix Cloud and Azure overview – discussion of solution and configuration.
  3. Agree an outline project schedule – including key dates, prerequisites for success and roles and responsibilities.  

2 Plan delivery
Following the workshop, the consultant will plan implementation. As well as confirming the schedule of activity, this includes production of an Accelerator Project Document outlining requirements, infrastructure overview, success criteria and any prerequisites and changes. It is assumed that these are subject to a change control process and so will need to be completed by your team. 

3 Implementation
Total’s consultant will implement and configure the infrastructure required to test the solution with 25 users, so you can evaluate whether it successfully fulfils your business requirements. This includes:

  • Citrix Cloud components – configuration of Citrix control components to allow remote access to virtual apps and desktops
  • Citrix on Azure components – creation of a single Gold image, deployment via Machine Creation Services and optimisation for Citrix workloads (at this stage you can directly include any additional applications required), plus deployment of Citrix Cloud Connectors, to provide the required connectivity between Citrix Cloud and Azure
  • Personalisation configuration – user personalisation via Citrix User Profile Management and configuration of baseline Citrix Policies.

Additionally, the service can be tailored to provide the following optional additions.

3i Image customisation – to incorporate specific application or security requirements.
3ii Azure Health Check – if there is doubt over the health of your Azure presence Total can conduct a formal health check and detail any remedial actions required prior to commencing implementation.
3iii Azure infrastructure configuration – if not already in place, to co-locate Domain Services and File Servers in Azure (see Prerequisites below) and, if required, establish a VPN Gateway or ExpressRoute to establish connectivity between your data centre and Azure.
3iv Office 365 integration – while it is a common requirement to host Office 365 on Citrix, its caching and non-persistent hosts can compromise user experience. Total can implement and test FSLogix to provide effective integration with Office 365 and OneDrive for Business.  

 

4 Evaluation
The evaluation phase typically lasts 4-6 weeks, which is usually enough time to determine the suitability of the solution. During this time Total’s consultant will host weekly or fortnightly calls to review your test process and any configuration adjustments required, plus update the Success Criteria and Issue Log accordingly.

 

5 Review
Following the evaluation period, Total’s consultant will update the Accelerator Project Document to include an overview of what’s been done, highlight any risks or issues for further investigation and provide a final recommendation. If successful, they will develop a proposal outlining the suggested approach, resources required and cost for a full environment roll-out.

 

Prerequisites

A successful project requires:

  • a management level sponsor – typically the head of end-user computing

  • the involvement of relevant technical stakeholders (Citrix, Azure, security, network and application)
  • a correctly working Microsoft Azure subscription (see 3ii)
  • co-location of Domain Services and File Servers in Microsoft Azure (see 3iii)
  • data centre to Azure connectivity (see 3iii)
  • remote, administrator level, access to relevant systems.

Why Total?

Total’s Citrix consultants combine years of Citrix experience with expertise in multiple Citrix technologies and, in most cases, individual certification to the highest level (Citrix Certified Expert). Plus, they have the breadth of knowledge necessary to understand and anticipate dependencies with your broader infrastructure.

Total’s consultants have successfully undertaken Citrix projects for public and private sector organisations ranging in size from a hundred up to tens of thousands of users.

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


Citrix on Azure Accelerator Factsheet

What is ‘modern management’?

DaaS: survey of UK IT directors reveals strong use case

The Howard de Walden Estate

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Windows Autopilot and Microsoft Intune Accelerator

Discover the benefits of Microsoft’s ‘modern management’ of Windows 10 devices. 

Total will provide you with a trial, 25 users, 25 devices, implementation of Windows Autopilot and Microsoft Intune. You benefit from a best-practice test implementation with which to assess the benefits of modern management for your organisation.      

Why would you want it?

Microsoft is making it simpler to configure and manage Windows 10 devices with ‘modern management’. This utilises Windows Autopilot to set up and pre-configure new devices and an MDM solution, such as Microsoft Intune, to also manage your Windows PCs – negating the need for Group Policy or Configuration Manager. With the addition of Azure Active Directory, you can manage devices even when they’re not connected to you network.

The result is not just simpler, easier, lower touch management, but full control of the device, throughout its lifecycle, with very little overhead.

Total’s Windows Autopilot and Microsoft Intune Accelerator enables you to evaluate the suitability and effectiveness of this approach – providing you with a trial implementation to 25 users and 25 devices and the basis for a successful roll-out. 

Specifically, you will benefit from:

  • the know-how of an experienced consultant

  • best-practice implementation
  • real world solution evaluation
  • the foundation for a successful roll-out
  • (optional) Statement of Works and budget roll-out costs.

What Total do

Total’s Windows Autopilot and Intune Accelerator consists of five stages.

1 Kick-off workshop
The first step is a workshop led by Total’s consultant and involving relevant management and technical stakeholders (ie security, network, infrastructure and desktop) from your organisation. There are three key elements to this.

  1. Gather requirements – this will include consideration of your business, user, security and application requirements, any application dependencies, plus project success criteria.
  2. Introduce Autopilot and Intune, along with discussion of configuration, hardware and trial users.
  3. Agree an outline project schedule, including key dates, any prerequisites for success and agree roles and responsibilities.  

2 Plan delivery
Following on from the workshop the consultant will plan implementation. As well as confirming the schedule of activity, this includes production of an Accelerator Project Summary documenting requirements, infrastructure overview, success criteria, any other relevant information and prerequisites – such as changes, software and licensing. It is assumed that these are subject to a change control process and so will need to be completed your team.   

3 Implementation
As part of the implementation Total’s consultant will, if not already installed, implement Azure AD Connect, in order to synchronise users from Active Directory to Azure Active Directory. Total’s consultant will configure Autopilot and Intune, conduct enrolment setup of 25 users and 25 devices, test profile enrolment, security enrolment and application deployment and complete enrolment documentation.

4 Evaluation
The evaluation phase typically lasts a month, which is usually enough time to determine the suitability of the solution. During this time Total’s consultant will host weekly or fortnightly calls to review any configuration adjustments required.      

5 Review
Following the evaluation period, Total’s consultant will update the Accelerator Project Summary to include an overview of what’s been done, highlight any risks or issues for further investigation and provide a final recommendation. If desirable, they will subsequently develop a Statement of Works outlining the suggested approach for organisation-wide implementation together with resource requirements and cost.

Prerequisites

A successful assessment requires:

  • a management level sponsor

  • the involvement of relevant technical stakeholders (security, network, application, desktop/VDI and infrastructure)
  • remote, administrator level, access to relevant systems.

Why Total?

Total is a longstanding Microsoft Partner, with multiple competencies, and combines in-depth technological knowledge with a proven methodology and excellent people.

Each of Total’s consultants combine technical expertise with years of experience – gained not just with Windows but with its inter-dependent hardware, applications and infrastructure.

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


Windows Autopilot and Microsoft Intune Accelerator Factsheet

Windows 10 Readiness Assessment Factsheet

Windows 10 Readiness Assessment

Enable a well-thought through, controlled and successful migration to Windows 10 with this discovery and assessment service.  

Total will assess the suitability of your existing applications, hardware and user profiles for migration to Windows 10. You benefit from an objective assessment of your current state, identification of potential problems and the expert advice of an experienced consultant.     

Why would you want it?

Extended support for Windows 7 ends on 14 January 2020, which means an end to security updates and support.

Migration to Windows 10 brings with it an always up-to-date operating system (OS), via its twice-yearly feature updates, that’s inherently more secure. It also allows you to continue running Windows 7 applications as a virtual PC application.

But OS migrations can be hard to get right.

Total’s Windows 10 Readiness Assessment will provide you with the foundations for a controlled and successful migration to Windows 10. Not only will you get a clear view of your current estate, along with any incompatibilities and potential pitfalls, but you’ll be able to discuss the best route forward with an experienced consultant.

Specifically, you will benefit from:

  • the expertise of an experienced consultant

  • an up-to-date and accurate view of your IT estate
  • specific Application, Hardware and User Profiling reports
  • consultant led discussion of your best migration route 
  • (optional) Statement of Works and budget migration costs.

What Total do

Total’s Windows 10 Readiness Assessment consists of four stages.

1 Kick-off workshop
The first step is a workshop with Total’s Windows 10 expert and relevant management and technical stakeholders (ie security, application, network, infrastructure and desktop) from your organisation. At this, Total’s consultant will agree objectives with you, outline the process, introduce the discovery tools and establish prerequisites for success.

2 Plan delivery
Following on from the workshop the consultant will plan delivery. This includes production of an Assessment Summary, documenting requirements, success criteria, prerequisites (such as licensing, servers and accounts) and agreed schedule. 

3 Discovery
Total’s consultant will install the discovery tools and work with your team to deploy agents to up to 50 devices. Following this you may choose to deploy the agent to additional devices yourselves.

Typically, the discovery tools will run for 4-6 weeks and during this time Total’s consultant will be in regular contact to check that data is being correctly gathered.

4 Review
Total’s consultant will analyse the data and produce a set of reports assessing your Windows 10 readiness, in terms of applications, hardware and user profiles.

The consultant will present their findings to you together with recommendations on your best route forward. If desirable, they will subsequently develop a Statement of Works outlining the suggested approach together with resource requirements and cost.

Prerequisites

A successful assessment requires:

  • a management level sponsor
  • the involvement of relevant technical stakeholders (security, network, application, desktop/VDI and infrastructure)
  • remote, administrator level, access to relevant systems.

Why Total?

Total is a longstanding Microsoft Partner, with multiple competencies, and combines in-depth technological knowledge with a proven methodology and excellent people.

Each of Total’s consultants combine technical expertise with years of experience – gained not just with Windows but with its inter-dependent hardware, applications and infrastructure.

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


EUC Survey Report

Download survey report

Are UK IT Director’s suffering avoidable end-user computing issues?

Survey shows that management and support is still causing problems for many IT Directors.

We surveyed 70 senior UK IT professionals to understand some of the pains experienced in managing and supporting end-user computing devices and users.

To access your copy of our findings, please complete and submit the form below.


Total ranked in Sunday Times HSBC International Track 200

Plumcroft Primary School

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2019: IT trends to look out for

2018: what happened in IT?

Total achieves Cisco Premier Certified Partner accreditation

Christmas 2018

Northampton General Hospital NHS Trust

Turners

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15 years on: how we’ve seen IT change

Total

Third Line Support Engineer

As a result of further expansion we require a Third Line Support Engineer who will be responsible for supporting, configuring and maintaining multiple customers’ Windows and Citrix environments, as part of a small team of support engnineers.

Do you have:

  • Excellent knowledge of Citrix and Microsoft technologies

  • Specific knowledge of Microsoft Exchange, SQL, Active Directory, Azure, Office 365, HyperV,  XenDesktop, XenApp, Netscaler, and current enterprise server hardware
  • MCIT or MCP certification
  • A current Citrix certification (highly desirable but not essential)
  • Experience monitoring and troubleshooting performance issues
  • A keen eye for documentation
  • Well-developed people skills for customer liaison and problem handling.

Learn more about working at Total. Full job description available on request.

To apply, please email your current CV, summarising how you can help Total deliver exemplary support, to .(JavaScript must be enabled to view this email address).  

Why use SD-WAN?

Brother - Liam FitzGerald

SD-WAN made simple

NYAS Case Study pdf

National Youth Advocacy Service (NYAS)

National Youth Advocacy Service (NYAS)

NYAS, a national children’s charity, chose Total to handle a move from on-premise to hosted Exchange with Microsoft Office 365. Total provided expert help and managed the migration for NYAS, freeing up its in-house staff for other projects.

Client

The National Youth Advocacy Service (NYAS) is a charity which operates across England and Wales. It provides services for children, young people and vulnerable adults, including advocacy, independent visitors, and legal representation. Its headquarters are in Birkenhead, and it has around 180 employees and another 800 users that are self-employed workers and volunteers.

Business driver

NYAS was previously providing its staff with email using Microsoft Exchange servers internally hosted and managed, from its office in Birmingham. It was finding this time-consuming to manage for its IT team of four people, of whom only two were on-site in Birmingham and qualified to manage the Exchange servers. Also, with its storage nearing capacity, users were severely restricted in their mailbox size.

“We were running out of storage – our senior members of staff and employees had 1GB storage each, and the self-employed users only had 250MB,” says Dean Burgess, IT Service Manager at NYAS. “This meant people were wasting time archiving and deleting attachments.”

Solution

To address the storage and management issues it was experiencing, NYAS decided to migrate to Microsoft Office 365 and it turned to Total Computers for help. Dean says, “Total had been providing hardware and software for us for the past six years, and they’d given us a lot of peace of mind – they always gave us the best prices and could get us kit at the last minute if needed.”

Initially, Total’s Microsoft licencing specialist helped NYAS to understand the different Office 365 plans and identified that NYAS qualified for free licencing under Microsoft’s charity licencing scheme. This freed up budget for NYAS to get help with the project. 

Dean explains, “Total brought the licensing options to our attention, and when I did the cost analysis the savings were just massive.”

Total Computers provided two consultants who handled the migration from Exchange servers to hosted Exchange Online with Office 365. Users were migrated overnight in batches of around 40 people.

“From the start, we had a good relationship with Total’s consultants – they were responsive, and they got the job done,” says Dean. “All the way through, they clearly knew what they were doing, and when we hit a few minor issues with our previous network configuration, we worked together to sort it out – in fact, they were up to 4am one night to fix an issue, so our users wouldn’t be affected the next morning.”

“Everything went smoothly for our users,” says Waine Hanks, Network Administrator at NYAS. “And when one batch of users did experience a problem Total jumped straight on it and fixed the issue in around an hour and a half.”

Dean and Waine mostly handle network infrastructure and projects, but also provide third-line support to their two colleagues in user support. This workload means they would have struggled to find time to handle the migration to Office 365 without external consultants.

“Technically, we would have been able to do the migration ourselves, but it would have needed an enormous amount of out of hours work, and would probably have taken us a year,” says Dean. “Getting Total in to help meant we could get it all sorted within eight weeks, which we’re really happy about.”

With the migration complete, NYAS has decommissioned its on-site Exchange servers, which are now used for other services, and for additional storage.

Benefits

“Office 365 gives us 50GB storage for each user, which is effectively nearly unlimited,” says Dean. “This is a huge improvement for us – a lot of staff were having issues with lack of space before, and they’re really impressed with the new system.”

“Not having to look after on-premise Exchange servers has taken a lot of strain off the IT department, and it’s easier to manage now – it’s freed up time for us to work on other projects, such as GDPR, and to be able to do more for our users,” says Waine. “The redundancy and availability of hosted Exchange is really important to us as well, and it’s given us peace of mind, so we don’t have to worry over the weekend about a server failing.”

“The free apps we get with Office 365, like Teams and Planner, are changing the way we work,” says Dean. “The new system is also faster, helping our users.”

“Total have provided an absolutely brilliant service, especially the lead consultant – he’s gone out of his way to help us, and does things out of hours if needed,” says Waine. “I don’t know if all your employees are the same as him, but if they’re not, you should get him cloned.”

“Overall, we’re just really pleased with Total’s service, which enabled us to implement Office 365 so quickly, with minimum downtime,” concludes Dean. “I’m very impressed, and we would recommend Total Computers to anyone.”

Technology solution

With its Office 365 licenses, NYAS is using hosted Exchange Online. This gives its users access to email, calendars and contacts, which they can access from their PC and smartphones.

As a charity, NYAS was able to benefit from free E1 Office 365 licences, which provide online access to Microsoft Office, giving them more flexibility to log in remotely and work on documents, as well as other apps from Microsoft, including Teams, a group chat tool, and Planner, a task management program, Yammer and forms. Where locally installed versions of Office are required, they have continued to utilise existing Office 2010 and 2016 licences.

Extra help for education

Continued expansion prompts move to new Head Office

The missing piece of the jigsaw

Why Device-as-a-Service’s time has come

HP DaaS overview

HP Device-as-a-Service (DaaS): changing the way you provide, manage and support end user computing

HP Device-as-a-Service (DaaS): changing the way you provide, manage and support end user computing

HP DaaS provides you with your choice of hardware, analytics and (optionally) proactive management, plus break-fix maintenance for an attractive, fixed monthly cost.

Your choice of devices

You can have any current HP business notebook, Chromebook, 2-in-1 or tablet, desktop, workstation, thin client, monitor and accessory on DaaS. And in any combination you want, so you can match device spec to user needs. 

What’s more you can even include Apple iOS and macOS as well as Android devices in DaaS – giving you one simple way of providing, managing and supporting all end user devices.  

Your choice of analytics and management

As standard you’ll get access to a range of analytics, alerts and reports that will help you to improve the management of your device estate and facilitate pre-emptive corrective action. This includes alerts regarding device health issues relating to battery performance, CPU and memory utilisation, hard disk drive capacity and failure, unexpected OS crashes or abnormal shutdowns and firewall or AV software being disabled. You can also access hardware and software inventory, as well as user information, for all managed devices.

Instead of responding to these alerts, you can optionally enhance your DaaS service to have HP’s service experts manage the corresponding resolution for you. This Enhanced Service also provides proactive management of your mobile device security policy, device locate, lock and wipe, Windows patch management, remote user assistance and more. While a Premium Service takes this even further, to include Windows password recovery, application deployment, Wi-Fi provisioning and application whitelisting/backlisting.

Your choice of hardware support

In the event of a hardware failure you’ll receive a next business day, on-site response. But if that’s not enough for some, or all of your users, this can be enhanced to include worldwide cover and/or retention of defective media.

Your choice of term

DaaS can be provided on a one, two, three, four or five years’ term, combining together the device, support and analytics and proactive management into a fixed monthly cost per device. This can be extended to also include software, imaging, asset tagging, deploy-to-desk and even user support. 

You won’t need to worry about disposal and recycling anymore: the devices residual values have already been accounted for and when, at the end of the term, you return them to HP, the hard drive is securely erased.   

What would DaaS cost you?

Contact your account manager or submit the form below to speak to a DaaS specialist and/or to get DaaS pricing for your preferred HP devices. 

Enquire now . . . 


GDPR

Total takes your privacy seriously and has taken numerous steps to comply with the General Data Protection Regulation (GDPR).

From time to time we contact customers, and others who have provided their contact details, with information about forthcoming events and new technologies that should be of interest to them.

But if we’ve got it wrong, please accept our apologies and help us to make sure it doesn’t happen again, by completing the below.

Inside view: conference season

SD-WAN Strategic Workshop and Assessment

Find out if SD-WAN can improve your network service availability and reduce your future costs with this consultative service.

Total will review branch connectivity issues, together with your current and future WAN requirements, to determine whether SD-WAN offers you realisable benefits. You benefit by gaining an objective assessment of SD-WAN’s ability to improve uptime, quality of service and MPLS costs.    

Why would you want it?

Multi-site organisations typically rely on, often costly, MPLS lines to connect your data centre, head office and branches. But with little or no visibility of MPLS performance, many experience service interruption and performance issues that compromise the productivity of branch workers.

A software-defined wide-area network (SD-WAN) promises secure, low-latency, high performance, and highly available connectivity. But, are these benefits realistically achievable for your organisation?

With Total’s SD-WAN Strategic Workshop and Assessment you’ll find out. Through evaluation of your network topology, current connectivity, costs, performance issues, operational needs and future strategy, an experienced consultant will advise if, and how, SD-WAN will benefit your organisation. 

Specifically, you will benefit from:

  • the insights of an experienced network consultant

  • an  assessment of SD-WAN’s compatibility with your organisation’s current and future needs
  • a written assessment report
  • a high level solution overview
  • budget costs.

What Total do

Total’s SD-WAN Strategic Workshop & Assessment consists of five stages.

1 Planning call
The first step is a conference call between Total’s network consultant and relevant management and technical stakeholders from your organisation. This is focused on understanding your goal(s) and planning a successful workshop, at which all the required information and participants are present.  

2 Workshop
The consultant will spend around a day at your site hosting a fact-finding workshop. This involves gaining a clear understanding of your network topology, current connectivity and costs, key applications, device and data needs at each site, business requirements, any current performance issues and your technology strategy.

It will enable the consultant to determine whether SD-WAN can provide your organisation with clear performance and/or cost benefits, both now and as your infrastructure changes.  

3 Assessment and documentation
Total’s consultant will produce a written management report advising whether SD-WAN is suitable for your organisation and, where relevant, a high level solution overview, budgetary cost and projected benefits.

4 Submission
Email submission of the SD-WAN Suitability Workshop and Assessment report to enable you to familiarise yourself with its content prior to the review meeting.  

5 Review meeting
Face-to-face review and discussion of the assessment findings.  

Prerequisites

A successful assessment requires:

  • a management level sponsor

  • access to relevant technical and strategic stakeholders, typically your Network Architect and support team
  • network topology
  • knowledge of key applications
  • bandwidth estimates per site
  • current connectivity costs.

Why Total?

Total combines a strong process, with excellent people and an in-depth understanding of technology.

Each of Total’s consultants combine technical expertise with years of experience – gained not just in SD-WAN or networking but working with the applications, workloads and infrastructure your network needs to serve.

Total has strong and long-standing relationships with the key hardware and software vendors, backed-up by relevant technical accreditations.  

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


Total announces record results for 2017

Retail Roll-out

Make technology roll-outs easier with our help. 

Total can provide you with the help and resources you need to achieve a successful branch roll-out. You benefit from a flexible and reliable service, designed to help you achieve a successful, non-disruptive roll-out.  

Why would you want it?

Technology is an integral part of retail – whether it’s EPOS, digital displays, customer Wi-Fi or management PCs.

But managing technology roll-outs, without disrupting normal business, can be challenging.

Total can provide you with the help you need to make your branch roll-out a success, with specific tactical help or an end-to-end solution.

With Total’s Retail Roll-out services you benefit from:

  • a flexible service tailored to your needs

  • a proven process
  • carefully managed logistics
  • a professional and reliable engineering team
  • dedicated project management
  • regular updates and reporting  
  • on time, on budget project delivery
  • secure, compliant and certified equipment disposal.

What Total do

Total has an established menu of roll-out capabilities that can be combined to provide as much or as little help as you need. A roll-out can be structured to include any of the following elements:

  • Image building

  • Configuration
  • Asset tagging
  • Updating your asset registry
  • Holding bonded stock
  • Bundling equipment
  • Managing timed deliveries to site(s)
  • Removing existing equipment
  • Installing new equipment
  • Transfer of local data
  • Connection to the network
  • Setting up local privileges
  • Testing
  • Training
  • User handover
  • Floor-walking and trouble-shooting support
  • Surveying user satisfaction
  • Obtaining user sign-off
  • Destroying, refurbishing and recycling old equipment.

Total follows a well-established process consisting of five key phases.

1 Planning
Taking the bid documentation as their starting point, Total’s Project Manager will verify and clarify your requirements, draw up the deployment schedule and oversee detailed project planning, branch by branch.

2. Preparation
Execution of all pre-delivery activities such as configuration, asset tagging and equipment bundling.

3. Pilot
For all but the smallest projects, Total will verify the roll-out procedure at a typical branch location. This allows the effectiveness of the process to be tested and, if necessary, fine-tuned prior to the full roll-out.

4. Roll-out
Working to an agreed schedule, new technology is deployed branch by branch, while old equipment is securely destroyed, refurbished or recycled. Throughout this phase Total’s Project Manager will provide regular reports detailing completions and any issues encountered.

5. Project review
The final step is to provide a set of consolidated reports and conduct a formal review of the project.

Prerequisites

A successful project requires a management sponsor and facilitator, relevant systems access and planned branch access (with local point of contact).

Why Total?

Total has the know-how and experience to provide you with a roll-out solution tailored to meet your specific needs.

A proven process is combined with a skilled delivery team, comprising formal project management and polite and friendly engineers, previously SC Cleared. Secure, certified and compliant equipment disposal adheres to the Waste Electrical and Electronic Equipment (WEEE) Directive and Asset Disposal and Information Security Alliance (ADISA) standards.

Total has successfully undertaken a variety of roll-out and disposal projects, ranging in scale from a handful of sites to hundreds.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*.

Enquire now . . . 


SD-WAN Strategic Workshop and Assessment Factsheet

Retail Roll-out Factsheet

Dell-EMC Platinum Partner Accreditation retained

Deploy-to-Desk Factsheet

Deploy-to-Desk

Save yourself time, money and trouble with this service. 

Total can provide you with a complete deploy-to-desk solution, built around your specific requirements. You benefit from a successful and well-managed project that achieves high levels of user satisfaction.

Why would you want it?

Few IT teams have the capacity to manage desktop refresh programmes without seconding, often over-qualified, staff from their day jobs, bringing in expensive contractors and juggling several specialist suppliers.

Equally, you want to provide an excellent end-user experience – and that’s easier said than done.

Saving you time, money and trouble, Total’s Deploy-to-Desk service provides you with a reliable and easy to manage deployment of new desktop hardware and associated software.

With Total’s Deploy-to-Desk solution you benefit from:

  • a single end-to-end solution 

  • a service tailored to your particular needs
  • an exemplary user experience
  • a proven process
  • a professional and reliable delivery team
  • dedicated project management
  • regular updates and reporting  
  • an on time, on budget project delivery
  • secure, compliant and certified equipment disposal.

What Total do

Total’s Deploy-to-Desk service can be based around any laptops, desktops and associated peripherals (docking stations, monitors, monitor arms, keyboards, mice etc) of your choice. It can be structured to include any of the following elements:  

  • building end-user image(s)

  • imaging laptops and desktops
  • configuration (eg addition of extra memory)
  • asset tagging
  • updating your asset registry
  • holding bonded stock
  • managing timed deliveries to site(s)
  • removing existing equipment
  • installing new equipment
  • transfer of local data
  • connection to the domain
  • setting up local privileges (eg printers)
  • testing
  • training
  • user handover
  • floor-walking and trouble-shooting support
  • surveying user satisfaction
  • obtaining user sign-off
  • destroying, refurbishing and recycling old equipment.

Total follows a well-established process consisting of five key phases.

1 Planning
Taking the bid documentation as their starting point, Total’s Project Manager will verify and clarify your requirements, draw up the deployment schedule and oversee detailed project planning, site by site.

2. Preparation
Execution of all pre-delivery activities such as imaging, configuration and asset tagging.

3. Pilot
For all but the smallest projects, Total will verify the roll-out procedure with a representative group of users at head office and at a remote site. This allows the effectiveness of the process to be tested with your users and, if necessary, fine-tuned prior to the full roll-out.

4. Roll-out
Working to the agreed schedule, users are migrated to their new desktops site by site, while old equipment is securely destroyed, refurbished or recycled. Typically, not all staff are present at all sites so this phase allows for some revisits. Throughout this phase Total’s Project Manager will provide regular reports detailing completions and any issues encountered.

5. Project review
The final step is to provide a set of consolidated reports and conduct a formal review of the project.

Prerequisites

A successful project requires a management sponsor and facilitator, relevant systems access and planned site access (with local point of contact).

Why Total?

Total has the know-how and experience to provide you with a complete deploy-to-desk solution – tailored to meet your specific needs and focused on delivering an excellent end-user experience.

A proven process is combined with a skilled delivery team, comprising formal project management and polite and friendly engineers, previously SC Cleared. Secure, certified and compliant equipment disposal adheres to the Waste Electrical and Electronic Equipment (WEEE) Directive and Asset Disposal and Information Security Alliance (ADISA) standards.

Total has successfully undertaken a variety of deployment projects, ranging in scale from a handful to thousands of users and from a single site to hundreds.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*.

Enquire now . . . 


Homebase

Cloud Expo: what customers are saying

Zoostorm: how we can help

Manufactured in the UK, Zoostorm's PC range includes models specifically designed to meet the needs of education and business users.

Know exactly what you want?

We can help you with:

  • competitive pricing

  • a formal quotation
  • next day delivery.

Education buyers also have the reassurance of working with a Crown Commercial Service and Crescent Purchasing Consortium (CPC) supplier.

Want some additional help?

If you’ve got a more complex requirement, talk to Total.

We can help you decide which unit is right for your needs. And if it doesn’t exist already, working closely with Zoostorm, we can provide you with a customised built-to-order configuration, to exactly meet your needs.

We can also help you with:

Enquire now

Please contact your account manager, submit the enquiry form below or call us on 0845 647 0000* to dicuss your needs. 


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Smarter education + smarter procurement

With the Microsoft Surface Pro you improve teaching and save money and with Total Computers you can optimise your procurement. Here’s how.

Smarter education

Technology specialists Forrester Consulting analysed the total economic impact of using the Microsoft Surface Pro in education. The study focused on four primary and secondary schools in America and then presented its findings as a risk-adjusted three year value.

Forrester identified average savings of $820,000 over the first three years through improved teacher productivity, paper and textbook savings, and IT costs.

Fill in the form below to receive your copy of the report and/or the summary info graphic.

Smarter procurement

And with Total Computers you have the confidence of working with a CPC and Crown Commercial Service supplier and Microsoft Gold Partner.

We can help you to achieve the best possible deal, with:

  • Special educational pricing

  • Great bundle deals and for a limited period
  • Free covers on Surface Pro.

Fill in the form below to request pricing for your requirement.

Enquire now . . .


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Total promoted to HP Inc’s premier league partners

Another Gold for Total

Website Privacy and Cookies

Total Computer Networks Limited (TCN) and the other company in the group, Total Computer Services Limited (TCS) have several offices around the UK, but the main office is located at Newspaper House, Rothwell Road, Kettering, NN16 8GA. As the work of both companies is closely connected, this Privacy Notice applies to the work of both companies.

We recognise that we may process 'personal data' and/or 'special category data' (as defined in the UK data protection legislation) as part of our contracted services and/or in associated administration. In some circumstances TCN and/or TCS will be the 'data controller' for the processing and in others, they will be the 'data processor' where the company processes personal data in providing the services on behalf of a client. Whilst this will depend on the nature of the processing, it will always be clear from the contract Terms and Conditions.

Data may be shared with third parties as part of the contracted services and/or if we are required to do so by UK law. We cannot accept any liability for any processing by a third party where we are not the Data Controller for that information.  

In compliance with legislation, a cookie audit has been conducted on our website. Cookie files are internet based files which help your system to see and utilise the website. We utilise Google Analytics on our site to monitor and improve the site. No personal data is processed in this process. You are at liberty to turn off cookies in your browser, but this may impact adversely on your use of our website.

All feasible security measures are in place. Data are retained as long as they remain pertinent to the purpose for which we collected them. Once no longer relevant, all data are destroyed by secure means.

None of the above affects your rights under the legislation, in particular your right to access the data we hold on you. If you wish to request a copy of your data, please submit it in writing/email to the Company. You may request a copy of the personal information we may hold on you – this should be submitted in writing by letter or email (details on the website). Please include enough information to enable us to identify you and search for appropriate data.

If you are dissatisfied with this policy, have queries about our data protection procedures or wish to lodge a complaint, please contact the company in the first instance. Thereafter you have the right to submit a complaint to the Supervisory Authority, the Information Commissioner’s Office (ICO):

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF. 

Quality and Information Security Policy

Total Computer Networks Limited is a provider of IT products and services to medium and enterprise sized UK organisations. It is committed to the continual improvement of its Quality and Information Security Management activities and to conducting business to the following principles:

Total Computers strives to go above and beyond the requirements of its customers. This will be achieved by providing first class service through excellence in performance that meets or surpasses customer expectations.

Total Computers is committed to protecting business data. The Company will act responsibly with all data entrusted to its care and will comply with all legal and contractual obligations relating to the security of this data.

Total Computers reviews its quality and information security policy annually to ensure that its objectives remain relevant and adhere to a process of continual improvement, identifying the causes of and resolutions of recurrent errors.

The Company holds and maintains a Quality and Information Security risk register, which enables it to evaluate the confidentially, integrity and availability of all data associated with the business.

Via quarterly ISO Management meetings, the Company reports on the status of the risk assessment, incidents, objectives, complaints and all other relevant data as appropriate. This enables top management to evaluate if the integrated information security system is achieving its intended outcomes.

This policy assists the Company in maintaining its Quality and Information Security Policy and is committed to meeting the requirements of the IS0 9001:2015, IS0 27001:2013 standards.

Total Computers believes that, in operating to the standards it will meet and if possible exceed the requirements of its customers, other stakeholders and the industry.
 

Quality and Information Security Policy EN.NS.VS.2.04.

2018: what to expect in IT

Knight Frank

2017 in review: what we saw in IT

Christmas 2017

HP Managed Print Service overview

HP Managed Print Services: saving your IT team hassle and your organisation money

HP Managed Print Services: saving your IT team hassle and your organisation money

If you thought Managed Print Services were only for the largest organisations, then think again.

At its simplest a HP Managed Print Service provides you with known costs, replacement inks and toners BEFORE you run-out and break-fix maintenance.

This service can be economically delivered for a handful of printers and, as your needs change single printers can be added – and it typically produces both direct and indirect cost savings. 

How does it work?

1 What have you got?
The first step is to determine what you’ve got and how much it’s being used. Deployment of a Universal Device Agent enables us to catalogue and profile your print estate and usage. You can easily deploy this yourself, or we can do it for you. This captures the make, model, IP address and MAC address of all networked printers along with lifetime pages printed and, after a month, pages printed during that period. 

If you want to know more, we can optionally arrange a site survey which will additionally map the physical location of printers relative to their users. 

2 What do you need?
Now that you know what your current print estate looks like, together we can determine what your new print estate should be.

Part of this is about rationalising what you’ve got and in most organisations there are some easy wins to be had. Although a more aggressive consolidation can yield significant benefits, we recognise that pragmatically you might want to steer clear of those sort of political battles at this stage.

And part of this is about having the right printer for the job, at the right price and in the right place. We will provide you with a set of recommendations based on the approach you want to take, and this can include retaining any newer (current model) HP printers as well as buying new.

3 Tailoring the service to your needs
A basic service provides printing supplies plus maintenance kits at a known cost for a fixed term of one to five years. 

A Device Collection Agent (DCA) is deployed to monitor the consumption of toner and ink cartridges, print heads, drum kits and staple cartridges. Preprogrammed alerts ensure that replacements are automatically dispatched before they’re needed. With toner and ink this is triggered when levels fall to 10% and these replacements are, in effect, heavily discounted.

Should you experience any hardware failures these can easily be logged by phone, email or online through the Device Control Centre. You can choose four-hours or next business day response times, depending on the criticality of the printer, and whether to include on-site installation. You can vary these service levels by device and location, you can choose a contract term from one year up to five years, and can also choose from three pricing models:

  • Click Charge = A fixed cost per page printed for the term of the contract
  • Base + Click = A base fixed cost combined with a lower cost per page printed
  • Level Pay = A fixed cost based on expected print volumes – periodically this can be adjusted up or down based on actual use.

Total can arrange a Managed Print Service for any current HP Inc printer or multi-function printer. 

Want to know more?

Contact your account manager or inquire below to arrange a call with a subject matter expert or to arrange a current state assessment and pricing. 

Enquire now . . . 


Mick George

Total achieves Crown Commercial Service hat-trick with Technology Services 2 framework

Technology Services 2

Technology Services 2 is a Crown Commercial Service agreement for the supply of managed IT services to UK public sector organisations.

Technology Services 2 (framework RM3804) had an initial end date of 5 September 2019, which has now been extended until 5 September 2021. It replaces Technology Services (RM1058), which expired on 27 May 2017.

The framework consists of four lots and Total Computers is a Crown Commercial Service supplier under lots 1, 2, 3a-d and 4a.

Lot 1 – Technology Strategy & Services Design
This lot includes strategic consultancy services, enabling the development of a technology strategy aligned to the organisation’s strategic needs, as well as a range of specific technology design services, such as system architecture, WAN and LAN network design and capacity planning services.

Lot 2 – Transition and Transformation
This lot contains services focused on the process transformation, such as IT consultancy, project management and implementation services as well as recycling old equipment.

Lot 3 – Operational Services Service Group a: End User Services
Part a of Lot 3 is focused on the component elements of an end user support service, such as helpdesk, proactive patch and update management. Application management, network account management, and hardware maintenance as well as deploy to desk and installation services.

Lot 3 – Operational Services Service Group b: Operational Management Services
Part b of Lot 3 is focused on component elements of infrastructure management, such as systems support and management, including patch and update services, maintenance of server, storage, backup and print hardware, co-location and DR services, and network and internet security as well as systems installation services.

Lot 3 – Operational Services Service Group c: Technical Management
Lot 3c adds to the services detailed in Lot 3b and, to a lesser extent, 3a with first-third line support, network account and folder management, LAN and WAN design and support services, provision of virtual machine, network security and VPN software, software licencing and SharePoint development.

Lot 3 – Operational Services Service Group d: Application and Data Management
Part d focuses on database and software maintenance, support and management services, such as Microsoft SQL or Citrix support.

Lot 4 – Programmes and Large Projects a: Official
This lot includes all of the services previously detailed in Lots 1-3 and applies where a single programme of project combines components from more than one Lot.  

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


Total talks with HP’s UK boss

Total shortlisted for Reseller of the Year

Kreston Reeves

Kreston Reeves

Chartered accountants, business and financial advisers, Kreston Reeves, chose Total to provide a managed IT support service, and following a successful first term it has renewed its contract. Total provides a fast, 24x7 response, which has freed up the in-house team for other work, as well as consultancy services on major technology projects.

Client

Kreston Reeves advises dynamic organisations, private individuals and families on all areas of business, tax and wealth. They seamlessly combine traditional accountancy services with specialist services in corporate finance, business advice, online accounting and tax and are based in London, Kent and Sussex. The firm is growing, recently merging with Spofforths and Munslows, and has over 500 users at ten UK offices.

Business driver

While Kreston Reeves has an in-house IT team of around a dozen people, it also used an external company to provide additional support but was seeking an improved service.

“With the previous supplier it took days or weeks of chasing to get an answer,” says Chris Madden, IT and Operations Director at Kreston Reeves. “Our IT team would end up trying to fix a problem ourselves because it took too long to get third line support.”

As a growing business, Kreston Reeves also needed an IT partner that could provide strategic advice, and would be able to help it handle the complexities of mergers with other firms.

Solution

“We looked at several providers before choosing Total,” comments Chris. “Rather than just trying to sell us their service in a boardroom, we really liked it that Total invited us to see where they work and showed us their service desk in action, so we had a much better idea of what we would be signing up to.”

“At this stage there were actually a couple of providers we liked the look of so we decided to use Total and another company for trial consultancy projects,” explains Chris.

“After working with the consultants on a couple of key projects we got a good idea of what the service would be like,” says Chris. “We felt that Total would be best for us, because they understood our outlook – like us, they were very open and honest. The engineers did a really good job, including resolving a priority one (P1) support issue for free before we had a contract in place, and we felt confident we could pick up the phone and get things dealt with without everyone reaching for the Ts and Cs.”

Kreston Reeves initially signed up for a one-year monitoring and third line support contract, which has since been extended for a further three years, and expanded to proactive management. Total now provides 24x7 monitoring for Kreston Reeves’ main IT platform, including servers and storage, with proactive patching and updates. It also provides P1 fixes out of hours, and third line support to provide help or advice for the company’s in-house IT team, as well as handling some license management.

Total has also provided consultancy for specific projects, such as the email, telephone and IT migration when Kreston Reeves merged with Spofforths. This involved a complex migration of 200 Spofforths users from Office365 to on-premise on Kreston Reeves’ domain.

Total has also handled a second smaller merger, bringing on 10 users from another accountancy firm, Munslows. Additionally, Total is working to help Kreston Reeves improve how it handles imaging for its fleet of 160 laptops.

“Being accountants we tend to have a lot of applications compared to most firms, with up to 100 specialised softwares such as tax return packages, as well as more standard packages such as Microsoft Office,” says Chris.

IT is critical to the company, as Chris comments: “If we can’t get compute to our offices, say if the Citrix server isn’t working, then 550 people can’t work – and the lost billable hours rack up very quickly. We don’t have the tolerance for an outage that a lot of firms might have.”

Benefits

“Total has a good grip on things, and they understand our needs as an accountancy firm,” says Chris. “That’s why the P1 issues are dealt with out of hours – we can't wait until 9am to fix something; it has to be working when the first users arrive at 7am.”

“If a critical server fails to reboot overnight, Total will jump on there and fix it, and make sure that server comes back up,” says Chris. “The next morning, our accountants are using it before our IT team even arrives for the day.”

Due to its confidence in Total’s responsive support, Kreston Reeves’ IT team saves time by pushing more issues to Total. Previously, the internal team used to have to monitor systems in an evening, and would need to fix out-of-hours problems – this is all handled by Total now.

“When we call Total, we get hold of an engineer straight away, and usually get a fix the same day,” says Chris. “For example, last month we had a licensing issue with Outlook. We called Total and they came back that day with a fix, we tested it and pushed it out, and by the next morning it was all sorted.”

As part of the service, there are quarterly service meetings which provide an opportunity for any recurring issues to be reviewed, and enable Total to give advice on how these can be resolved.

“The Total team has a high degree of technical knowledge,” comments Chris. “What’s good about Total is that if they don’t have in-house expertise in any area, they will bring in a consultant with high-level skills.”

“On the Spofforths merger, it was a complex project and we encountered some initial problems, but Total brought in an external expert who got it over the finish line,” says Chris. “A lot of firms would have charged extra, but Total didn’t – they stood by their fixed price.”

Kreston Reeves has found that user behaviour has changed with Total on board, and Chris comments, “We used to get complaints about our IT systems, but now users see that IT has got everything on a very stable footing and things don’t go down.”

“The good thing with Total is they work in partnership with us, rather than a supplier relationship,” concludes Chris. “They’re there to help us, and they understand that IT is critical to our business.”

Service solution

Kreston Reeves operates a virtualised infrastructure, with a Nutanix hyper-converged platform, and Citrix delivering applications and data to end users – all from its Canterbury office.

Total supports Kreston Reeves’ Citrix infrastructure, which encompasses XenApp, NetScaler, Access Gateway, Application Server, StoreFront and Provisioning Services. It also supports VMware, Microsoft Windows Server, Active Directory, Exchange and SQL, plus the Nutanix environment. Supported hardware supported includes SANs from HP and Dell, as well as multiple virtualised servers, a VMware ESXi host and an Exchange server.

Kreston Reeves Case Study pdf

GDPR QuickStart: starting point assessment

To prepare for, and optimise the producutivity of, our initial conference call please complete and submit the below.  


GDPR QuickStart Assessment Factsheet

GDPR QuickStart Assessment

Find out what’s required to achieve GDPR (General Data Protection Regulation) compliance with this consultative service. 

Total’s GDPR QuickStart Assessment will help to identify what’s required to be compliant, obtain the buy-in of key stakeholders and build the business case for remedial works. You benefit from the knowledge of an independent expert and a prioritised set of recommendations to put you on the road to GDPR compliance. 

Why would you want it?

On 25 May 2018 the new General Data Protection Regulation (GDPR) comes into operation, replacing the Data Protection Act (DPA) 1998. While the fundamental principles are similar, GDPR is far more onerous and is expected to be proactively enforced through audits and punitive fines.

As the UK Information Commissioner’s Office warns: “It is essential to plan your approach to GDPR compliance now and to gain ‘buy in’ from key people in your organisation. You may need, for example, to put new procedures in place to deal with the GDPR’s new transparency and individuals’ rights provisions” (March 2017).

Total’s GDPR QuickStart Assessment is designed to help you:

  • identify the work required to achieve compliance

  • obtain the support of senior stakeholders
  • build the business case for the resources required to achieve compliance.

Specifically you will benefit from:

  • the expertise of an experienced, GDPR and IT Governance certified consultant

  • an independent assessment of your GDPR shortcomings
  • the engagement of all key stakeholders
  • a report providing a clear set of findings and prioritised actions
  • the foundation for a successful programme of compliance achievement, encompassing process, policy and technology.

What Total do

The GDPR QuickStart Assessment functions both as a stand-alone piece of fact-finding and advisory consultancy and as the first stage of a complete programme of GDPR compliance consultancy.

The GDPR QuickStart Assessment is a fixed price, four-step process focused on the needs of single organisation with a common security policy. For groups of companies and/or organisations with multiple policies multiple assessments are typically required.

1 Planning workshop
Service delivery commences with a half day planning workshop, typically based around a con-call with key stakeholders (see below) from your organisation, to agree objectives and plan service delivery.

2 Fact-finding workshops
The lead consultant conducts a series of day-long workshops with executive, operational and business stakeholders to understand your organisation’s current data protection processes, policies and technology. These require the active participation of key stakeholders in order to identify all areas of GDPR exposure. Stakeholders are:

  • the executive sponsor (typically a MD/CEO or FD/CFO)
  • the operational owner (typically IT management)
  • business services owners – management from the departments controlling or processing personal data (typically HR, finance, marketing, e-commerce and customer loyalty/services)

3 Analysis and interpretation
Following analysis and interpretation of the information gathered, the consultant presents key findings in a RAG-graded report.

4 Presentation of findings
Face-to-face presentation of the assessment’s findings and discussion of required actions. 

Prerequisites

Successful service delivery requires:

  • an executive (board level) sponsor

  • the participation of all relevant stakeholders
  • open and honest disclosure. 

Why Total?

Total uses a specialist practice of expert GDPR consultants to deliver the GDPR QuickStart Assessment. They have a vendor neutral approach, a proven methodology and are individually certified in GDPR and IT Governance to both a Foundation and Practitioner Level (ISO 17024:2012 Accredited).

Total has both the vendor relationships and the technical capabilities to help you to address any technology requirements the assessment may identify.  

What next?

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000* to arrange an initial conference call with a subject matter expert. Following this you will receive a formal proposal based on your specific requirements.     

Enquire now . . . 


Total one of the LSE’s ‘1000 Companies to Inspire Britain’ for third year running

HP Subscription for Education overview

HP Subscription for education: changing the way you provide end user computing devices

HP Subscription for education: changing the way you provide end user computing devices

HP Subscription is a new way of providing the computing devices your users need.

Whereas end user computing devices have traditionally been purchased, either outright or through a lease, HP Subscription offers a lower cost ‘rent and return’ alternative.

It is ideal for organisation’s that consistently follow a three years (or less) refresh cycle. Instead of buying, you rent. It gives you a predictable and very attractive monthly cost, which is less than the cost of purchasing through a lease – since Subscription already factors in the device’s residual value, you are effectively only paying the cost of depreciation. 

And at the end of the period you simply return the devices and refresh with new devices on a new subscription.

There is three years extended warranty included, which provides next business day onsite repair, as well as the option of enhancing this (eg to include cover away from campus and/or accidental damage).

Your subscription can also include software, such as end point security or Microsoft Office, and bespoke hardware configurations.

To show just how appealing HP Subscription can be, the pdf download includes example pricing for a range of popular Chromebooks, notebooks, desktops and monitors as well as answering FAQs.

Total can arrange a subscription for any current HP Inc Chromebook, notebook, 2-in1 or tablet, desktop, thin client, monitor and accessory (including printers). 

What would HP Subscription cost you?

Want to know more?

Contact your account manager or submit the form below to get education pricing for your preferred HP devices, or to speak to a specialist. 

 

Enquire now . . . 


HP Subscription overview

HP Subscription: changing the way you provide end user computing devices

HP Subscription: changing the way you provide end user computing devices

HP Subscription is a new way of providing the computing devices your users need.

Whereas end user computing devices have traditionally been purchased, either outright or through a lease, HP Subscription offers a lower cost ‘rent and return’ alternative.

It is ideal for businesses that consistently follow a three years (or less) refresh cycle.

Instead of buying, you rent. It gives you a predictable and very attractive monthly cost, which is less than the cost of purchasing through a lease – since Subscription already factors in the device’s residual value, you are effectively only paying the cost of depreciation.

And at the end of the period you simply return the devices and refresh with new devices on a new subscription.

There is three years extended warranty included, which provides next business day onsite repair, as well as the option of enhancing this (eg to include cover away from the office and/or accidental damage).

Your subscription can also include software, such as end point security or Microsoft Office, and bespoke hardware configurations.

To show just how appealing HP Subscription can be, the pdf download includes example pricing for a range of popular notebooks, desktops and monitors as well as answering FAQs.  

Total can arrange a subscription for any current HP Inc notebook, 2-in1 or tablet, desktop, thin client, monitor and accessory (including printers). 

What would HP Subscription cost you?

Want to know more?

Contact your account manager or submit the form below to get Subscription pricing for your preferred HP devices, or to speak to a specialist. 

Enquire now . . . 


Modern Slavery

The Company will ensure that it will comply with the Modern Slavery Act 2015 and is putting strict measures in place to ensure that no slavery is part of any of our business operations that includes our supply chains, goods and services.

An overview of the Company’s organisational structure, its business and supply chains is as follows:

  • trading with public and private sector business to business customers

  • organisation structure is made up of directors and managers from Total Computers and Total Services trading under Total Computer Networks Ltd
  • Total Computer Networks sources its goods from tier one authorised distributors
  • supply chain involves manufacturer, vendor, Total Computers, business customer
  • relationships are built and maintained with vendor relations and good working relations managed by a team of people within Total Computers.

The Company embraces socially responsible trading as part of SEDEX and wherever possible it uses Fairtrade ingredients. 

The Company has a Supplier Code of Conduct that states that Total Computers is committed to ethical business practices and it holds its suppliers to the same high standards. It is Total Computers policy to comply with all applicable laws and regulations of the countries and regions in which it operates and to conduct its business activities in an honest and ethical manner. The Total Computers Code of Conduct declares that Total Computers expects its suppliers to uphold the policies of Total Computers concerning compliance with all applicable law, respect for human rights, environmental conservation and the safety of products and services.

The Company requires any recruitment agencies it uses to have strict compliance to this Act and requires confirmation from them that no agency worker is being exploited as part of any slavery or human trafficking.

The Company has a Recruitment and Selection Policy that ensures compliance with equal opportunities and states that recruitment agencies used come from the Company’s Preferred Supplier Listing.

If it is established that any employee has committed one of the following offences they will be subject to the Company’s Disciplinary Process:

  • the person holds another person in slavery or servitude and the circumstances are such that the person knows or ought to know that the other person is held in slavery or servitude, or

  • the person requires another person to perform forced or compulsory labour and the circumstances are such that the person knows or ought to know that the other person is being required to perform forced or compulsory labour.

If a supplier is found to have committed the above then the Company will cease trading with them immediately and the Company will report them to the relevant authorities, which could include, HMRC, Health and Safety Executive, Modern Slavery Helpline, the Police and the Home Office.

The Company will provide suitable training for all employees to ensure that they are aware of this Statement and can be vigilant in identifying and reporting any concerns they have.

The Company has a Corporate Social Responsibility Policy, as well as Business Ethics and Integrity and Code of Conduct policies for its employees to comply with.

Microsoft Azure Backup and Recovery

Are you still backing up your data on premise? 

Take the pain out of back up

Moving backup and recovery to the cloud is increasingly the norm – providing, reliability, speed, scalability, and flexibility. Total Computers can implement the Microsoft Azure Backup solution quickly, integrating with your existing IT infrastructure, to ensure your data is safe and recoverable.

Why cloud?

Microsoft Azure Backup is a backup service that provides protection for physical or virtual machines no matter where they reside.  As a cloud service it offers scalability and flexibility; responding to your business needs. It’s cost-effective, offers optimum risk mitigation, and requires minimal maintenance.

Microsoft Azure Backup easily integrates with your existing IT environment through the largest network of secure private connections, hybrid database and storage solutions, and data residency and encryption features — so your assets are right where you need them.

Manageability: The Azure portal

The Azure portal provides a wizard to guide you through choosing the component to download and deploy. The wizard leads you through the steps for selecting a backup goal, and choosing the data or application to protect.

The leading integrated solution

Microsoft Azure Backup integrates with leading backup solutions including Veeam.

With Azure you can optimise your backup, for zero capital investment and minimal operational expense:

  • Availability financially guaranteed to 99.99%+
  • Compelling alternative to tape
  • Secure: data is encrypted in transit and at rest
  • Geo-replicated backup – Azure backs up to three different locations depending on the specific regulatory environment you operate in; choose from the UK, Europe, and worldwide.

End-to-end support from Total Computers

As a Microsoft Gold Partner for Cloud Productivity and Small and Midmarket Cloud Solutions, Total Computers has the experience to provision the service, ensure it addresses your specific business needs and provide ongoing support. 

Move your backup to the cloud now

Get the expert view

In just 30 minutes on the phone you can find out all you need to know about optimising your operations with a simple and effective cloud backup solution.

For a personal one-to-one call, get in touch using the form below.


10 reasons to choose Azure cloud backup

Senior Account Manager

As Total continues to grow, there are ongoing opportunities for experienced IT sales specialists. 

Do you have:

  • proven IT sales experience
  • the aptitude to turn prospects into valued customers (and with a high conversion rate)
  • a good understanding of the IT industry, products and services
  • the ability to communicate effectively on the phone, in writing and in person
  • well-developed organisation and workload management skills
  • the drive to ensure that personal sales targets are consistently achieved.

If so, please email your current CV, summarising how you can help Total to continue its impressive growth to .(JavaScript must be enabled to view this email address)

We made a little film for you

CPC add Total to approved suppliers

Crescent Purchasing Consortium

Crescent Purchasing Consortium (CPC) is a not-for-profit organisation facilitating reliable and best value procurement for educational establishments.

The ICT Solutions and Supply of Network Infrastructure procurement framework commenced on 1 February 2017 and has an initial end date of January 2019, but two possible one year extensions until January 2020 or 2021.

The framework consists of six lots and Total is an approved supplier for:

  • Lot 1 – Servers and Associated Equipment

  • Lot 2 – Enterprise Storage
  • Lot 5 – Security Hardware. 

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


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