British Horse Society - Paul Perkins

Rugby Football League Case Study pdf

The British Horse Society Case Study pdf

The British Horse Society

The British Horse Society

The British Horse Society, the UK’s biggest equestrian charity, chose Total to improve its backup and DR. The new service provides reliable backup to three sites, and fast recovery when needed – giving The BHS confidence that their business is running on a secure footing.

Client

Founded in 1947, The British Horse Society (BHS) is a membership-based equine charity. It has grown to become the largest and most influential equestrian charity in the UK, with around 160 staff, 1,200 volunteers, and over 115,000 members. The BHS protect and promote the interests of all horses and those who care about them, with activities in education, welfare, access and safety.

Business driver

The BHS had an existing backup and DR solution that utilised an external datacentre, but it realised it wasn’t suitable for its needs. Backup wasn’t fast enough, relying on a single 40mbps link, and it wasn’t possible to retrieve individual files or to quickly restore key systems – putting The BHS at risk of losing access to its systems for an unacceptable period of time, and potentially being unable to collect membership direct debits.

Solution

The BHS asked four companies to respond to a request for proposals (RFP) for the provision of core IT services. After a rigorous three-month selection process, it chose Total to provide backup and DR, as well as other IT services.

Paul Perkins, Director of Technology at The British Horse Society, says, “Total stood out primarily due to their good attention to detail, and their relevant experience with other membership-based organisations similar to ourselves. I also liked that they listened and didn’t try and sell me something we didn’t want – the RFP was very clear on our requirements.”

Total Backup and DR supports the BHS’s 160 staff, all based at its headquarters in Kenilworth, as well as data uploaded to its CRM system by volunteers – for example, if they have taken photos relevant to a welfare concern.

The service uses Veeam software to make local, on-site backups of users’ PCs, then it replicates these backups to an offsite data centre managed by Total. Then, every 15 minutes, this data is replicated using Zerto software to another data centre, again managed by Total. This means that backups of The BHS’s data are stored in three physically separate and secure locations, ensuring it is safe, with no need to physically move tapes or other backup media. Data can be quickly restored to users from any of the sites, and The BHS has upgraded the speed of its internet connections to avoid bottlenecks.

Paul says, “Total Backup and DR is a great service, and it didn’t need a lot of input from us to get it up and running – we just gave the Total team access to our servers, and they shifted everything across, tested it, and gave us confidence that the solution was working.”

Total has also helped the BHS to migrate from on-premise Exchange to a hosted Microsoft 365 solution, including managing the licensing. Additionally, Total helped The BHS move all its users to Windows 10 with new laptops, under a Device-as-a-Service (DaaS) contract from HP – this proved invaluable when COVID-19 restrictions required staff to work from home.

“While I reserve the right to go to another supplier if I want to, with Total, because of the way they work, which is in a genuine partnership, I never have to,” says Paul.

Benefits

Management is kept straightforward for The BHS team, and everything is easy for end users. “I get really wound up by people who make technology a dark art,” says Paul. “People work for the BHS because they love horses, not because they love technology, so things have got to be simple for our people.”

Total worked with Paul and his team to map out the possible scenarios that would require them to invoke DR or restore a backup, and exactly how they would respond. Paul says, “Day to day, Total manages our backup, and we can rely on them to tell us if there’s an issue.”

“We have had to do a major restoration once, because a patch was applied to our live CRM system in error,” says Paul. “We couldn’t start up the CRM system, so had to recover it from a backup. It all worked perfectly, and very quickly – our agreement specified we would get it back within four hours, but it was a lot faster than that.”

“In the past, I’ve worked with big IT organisations whose first response to any question is to pull the contract out – I detest that,” says Paul. “With Total, even before we started the RFP we had conversations with them about how we were worried about our existing backup and DR, and Total gave us a lot of help to ensure we weren’t at risk – even though they knew they might not win the contract.”

“I would absolutely recommend Total. Their approach is fantastic, and their people are really, really easy to deal with,” concludes Paul. “I’m really confident in the backup and DR solution, and it’s good that I can give that confidence to our management and trustees.”

Rugby Football League

Rugby Football League

The Rugby Football League has used Mimecast email security and archiving for many years, and has a long-term relationship with Total as its IT partner. Mimecast keeps the RFL’s staff secure, and makes management quick and efficient for the two-person IT team.

Client

The Rugby Football League (RFL) is the national governing body for Rugby League in England, administering competitions such as the Challenge Cup and Women’s Super League, national Men’s, Women’s and Wheelchair national teams through the England Performance Unit, and the wider community game. Its IT team also provides help and support to Rugby League’s charity RL Cares, European and international federations, and the Rugby League World Cup 2021.

Business driver

The RFL needs effective email archiving, that enables it to comply with relevant personal data legislation. To ensure business continuity, it also needs robust, secure and easy to manage email security.

Solution

The RFL has been using Mimecast for email archiving for over a decade, and now uses Mimecast M2A, which provides integrated security, email continuity and archiving. This extends conventional security to provide comprehensive protection against email threats, including rogue attachments and phishing. The RFL also uses Mimecast DMARC Analyzer, which detects and blocks email attacks using spoofed domains.

Matthew Dews, Head of Technology at the Rugby Football League, says: “The initial driver for email archiving was compliance, but we found ourselves getting increasingly targeted by phishing attacks and viruses. While office and email software has some in-built security features, we realised a dedicated solution would be more effective – so we chose Mimecast for our email security.”

The RFL uses Mimecast’s email security to protect its own staff, numbering around 120, and around 20 people working for the Rugby League World Cup 2021. Matthew says, “As well as these users, we also provide IT support for four other connected organisations, with just an IT team of two people including myself.”

User education is important for the RFL, and it keeps its users on their toes with videos, templates for test phishing emails and other materials provided by Mimecast as part of its AT1 Security Awareness Training service. Matthew explains: “I’ve set it up so that once a month it emails the users with a link to a short, humorous video with a question at the end.

Benefits

As well as keeping the RFL’s users secure, one of the main benefits of Mimecast is the time it saves for Matthew and his IT colleague. He appreciates how efficient it is to use Mimecast’s reporting features, which show which of his users have clicked on a bad URL in an email, and therefore need help.

“For URL filtering to block dodgy links in emails, Mimecast provides a quick and efficient solution,” says Matthew. “We find it really easy in Mimecast that you can get the message ID or the address a compromised email has come from, and within 10 seconds you’ve stopped it getting throughout your organisation.”

The RFL has been working with Total for around six years. As well as managing the Mimecast relationship, Total assists the RFL with other IT infrastructure requirements.

“The relationship with Total is really good overall, and they’re always willing to help us. We also find they’re competitive on price, every time,” says Matthew. “We may have last-minute requests sometimes, but Total always gets the quote to us and delivers what we need.”

“To give one example, we turned up at the Olympic Stadium in London to set up a week before one event, and found all the cables had been cut. Total delivered all the Ethernet cables we needed the next day, so we could re-cable the entire stadium.”

“They are transparent and open, and will hold their hands up if something’s gone wrong, which I like in a relationship,” says Matthew. “Total work well with Mimecast, and help us to get information and advice from them.”

The RFL had already rolled out Microsoft Teams to its staff in 2019, and this meant it was well-organised to support remote working when the COVID pandemic arrived. Matthew says: “Everyone is working mostly from home, and we’re still able to keep the sport functioning for people to watch.”

For the future, the RFL is looking to add Mimecast’s internet filtering capabilities, giving it the advantage of using well integrated security solutions from one supplier.

Matthew says: “We take cybersecurity really seriously, and do our best to strike a balance between being very secure, while not locking things down too much for our staff.”

“Going forward, I think this is the new normal, and our organisation will continue to have more emphasis on home-working long-term,” says Matthew. “As people are using their own internet, it’s harder for us to keep them secure, and we will put more emphasis on endpoint security – with Mimecast a key part of that.”

“Together, Total and Mimecast make it really easy for us to secure and manage all our email communications,” concludes Matthew.

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Girlguiding Case Study pdf

Girlguiding

Girlguiding

Girlguiding, the leading charity for girls and young women in the UK, chose Total to deliver a full managed service at five sites, including service desk and on-site engineers. As well as providing excellent value for money, Total has enabled Girlguiding to optimise systems reliability and improve IT service.

Client

Girlguiding is the leading charity for girls and young women in the UK, encompassing the Rainbows, Brownies, Guides and Rangers. Through adventure, friendship and fun, it aims to empower girls to be their best – as it has been doing for over 100 years. Girlguiding has half a million members and around 300 employees across five sites in the UK. This includes a distribution centre, shop, and training and activity centres.

Business driver

Girlguiding was nearing the end of its IT managed service contract and was keen to improve the quality of service it was receiving. The service handles all its IT needs, providing infrastructure, applications hosting and support for its UK employees.

Solution

Following a comprehensive tendering and selection process involving 12 suppliers, Girlguiding selected Total to provide a fully outsourced, managed service. This includes hosting and managing systems in Total’s data centres, which operate as a hybrid cloud with Microsoft services running in Azure, including Microsoft 365 and Dynamics 365. Total also provides all service desk and IT support for Girlguiding, with weekend support as required, as well as on-site engineers at the charity’s two main sites in London and Manchester.

Martin Wilson, IT & Projects Manager at Girlguiding, says, “We chose Total for two reasons. Firstly, the quality of its offer – we evaluated bidders using a scorecard, and Total came out best, helped by the fact that it had very clear processes in place.”

“Secondly, Total came in at a price lower than its competitors, and significantly less than the provider that ranked second for quality of offer,” says Martin.

To prevent any disruption to Girlguiding’s operations the service transition was timetabled for Christmas, with the technically challenging infrastructure migration taking place after Girlguiding’s staff had finished work for the holidays. Total successfully completed the migration in just a single night and ahead of schedule. Girlguiding’s staff returned to work in the New Year having experienced no disruption at all.

Total has also provided Girlguiding with the expertise to undertake a series of projects and infrastructure improvements.

“Total joined at a pivotal time, as we were just developing our 2020 strategy, and we needed a partner to help support that and underpin the strategic work,” says Chris Lord, Head of IT at Girlguiding. “They've helped us with a number of transformative projects, which have all gone smoothly, including migrating over 400 mailboxes to Microsoft 365 and Exchange Online, and implementing a new cloud-based Mitel phone system.”

Total has also helped Girlguiding with a complete hardware refresh at its distribution centre, and with providing laptops so staff can work from home – a project which had to be accelerated at short notice due to COVID-19.

Benefits

As a charity, with around 100,000 volunteers, Girlguiding has a different way of working from a commercial business. Chris says, “Total understands this, and got to grips with our culture – they’re very flexible, and able to adapt as our plans change.”

Total has put in place new systems to help users report problems, including by online portal, phone or in person, and everything is logged and reported on. As well as weekly management meetings, more formal monthly Service Review Meetings enable Chris and Martin to track progress and performance, which so far has shown that Total has hit all its service level agreements (SLAs).

“Performance of the IT systems is great,” says Chris. “Our end users have definitely noticed an improvement in service levels, and our senior managers say that Total’s service is far better than that of our previous provider.”

“Total has the scale to meet all our requirements, but we still feel like their largest customer,” says Martin. “They’re big enough to manage, but small enough to care.”

“Working with Total reduces the overall cost of IT service delivery, saves us time by dealing with suppliers on our behalf, and frees us up to work on things for the business,” adds Martin.

“I’ve had a lot of experience with outsourcers, both good and bad, and I’ve even worked as a Service Delivery Manager, so I can appreciate what good service looks like, and I’ve never heard a bad word about Total,” says Chris. The interaction with the internal team has always been positive, and they're good value for money compared to other managed service providers.”

“We’ve built up a great relationship, with regular service delivery meetings, and there’s been consistency in the team, so we can talk to the same people throughout,” says Martin. “What's really good is when we do have an issue, which is inevitable, Total will own it all the way through until it's solved – it doesn't get passed from one person to another.”

“There’s really good engagement from Total, with a consistent team who know us well – they’re always at the end of the phone, and I can always get a response,” says Chris.

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Girlguiding - Chris Lord

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Managed Services Overview

Vulnerability Scanning Factsheet

What could we do for you?

Cloud Services

Managed Services

Balazs Farkas - Spandex

Spandex Case Study pdf

Spandex

Spandex

Spandex, a major supplier for the graphics industry, selected Total to provide break-fix maintenance at sites across Europe. Total was able to provide Spandex with comparable service but at a much reduced cost.

Client

Spandex is one of the world's leading suppliers of materials, sign systems, displays and equipment to the sign making and graphics industries. Founded in 1976, it provides a complete range of products and solutions to businesses that produce signs and displays, digital prints, speciality graphics, vehicle wraps and many other forms of visual communication. Spandex has over 1,000 employees, with offices and warehouse facilities throughout Europe, as well as in Australia and the USA. It serves 40,000 customers, and fulfils 3,000 orders every day.

Business driver

Spandex has standardised on Dell hardware and was also using Dell’s services to support servers and storage. Spandex realised it could make significant cost savings by moving hardware support to a third party, without compromising the service it would receive.

Solution

Spandex chose to work with Total, which now provides hardware break-fix maintenance with a Next Business Day (NBD) service across Spandex’s sites in Europe. Total supports Dell servers and storage for Spandex, including its business-critical production systems, in 15 countries: Austria, Belgium, the Czech Republic, Finland, Germany, Italy, Lithuania, the Netherlands, Norway, Portugal, Slovakia, Sweden, Switzerland, Turkey and the UK.

Balazs Farkas, IT Infrastructure Manager at Spandex, says, “We chose Total based on price, capability and a great working relationship with our account manager.”

When there is a problem, Spandex’s IT team are able to log incidents with Total’s Service Desk by phone or email, or online directly into the ticketing system. Total will then dispatch a replacement device to the Spandex site and, where there isn’t on-site IT, provide an engineer to swap out the old part and install the new one.

“We have a good relationship and good communication with Total’s people – when we ask for something, it gets done immediately,” says Balazs. “We have built-in redundancy for most of our kit, so don’t always need next-day on-site service. When I need a replacement, Total ships it same day or next day, to meet my requirements.”

As well as providing Spandex with break-fix maintenance, Total supplies new IT hardware and software, and also provides consultancy services. This has included installation of an upgraded Wi-Fi network in the UK, and a Microsoft Exchange upgrade across Europe and for users in Australia.

Recently, Total has embarked on a project to implement Microsoft Teams for more than a thousand end users at multiple sites across Europe.

Benefits

All break-fix support is managed centrally by Total, giving Spandex a single contract and a single point of contact for services throughout Europe. This makes it simpler for Balazs, who is based in Belgium, to manage IT at multiple sites.

The primary benefit to Spandex has been a substantial reduction in expenditure, while not compromising its IT systems’ availability or the service it offers its end users. Balazs says, “The savings from moving to Total are huge – we’ve reduced our spend on break-fix support by 50% compared to the manufacturer's  support, with no impact on uptime.”

“With Total, we’re getting the same service level as before, but at a much lower cost,” concludes Balazs. “For any business that cares about saving money, I would recommend Total.”

Modern Data Centre

Modern Workspace

Penetration Testing Factsheet

Helping you support and manage IT

Helping you support and manage IT
I’ve had a lot of experience with outsourcers, both good and bad, and I’ve even worked as a Service Delivery Manager, so I can appreciate what good service looks like, and I’ve never heard a bad word about Total. Chris Lord, Head of IT, Girlguiding

Discover how we can help you manage and support IT.

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Learn more

Find out more about our management and support services:

  • See and hear how we’ve helped others improve IT management and support
  • Find out how we could help you in the Managed Services Overview (below) and/or
  • Speak to your account manager to arrange a no obligation call with a subject matter expert.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

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Public Sector

Public Sector
The reason we keep coming back is because they beat the competitors on price, they’ve helped us look at new tech, and they’re personable, approachable and very honest. I think that arrangement with any supplier is worth its weight in gold. Hugo Mathias, CIO & Director of IT, Northampton General Hospital NHS Trust

Blue-light + Education + Government + NHS + Not for Profit

Total has the experience, knowledge and relationships to help you achieve best value.   

Working with one of Total’s specialist Public Sector account managers you can benefit from:   

  • a genuinely caring, responsive and reliable service
  • Total's close working relationships with the key vendors
  • access to special public sector pricing and promotions
  • in-house technical expertise
  • independent technical guidance and recommendations.

How Total can help

You can learn about Total’s key areas of expertise in our Solutions and Services sections. Within the public sector Total most commonly helps organisations with:  

  • secure, WEEE compliant, asset disposal
  • technology procurement
  • pre-delivery, configuration, asset tagging and warranty registration
  • staggered, scheduled, deliveries and warehousing, so you can bulk buy
  • break-fix hardware maintenance
  • G-Cloud hosting, software and support services.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0345 647 0000*


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Ts and Cs for Purchase of Services

Ts and Cs for Purchase of Goods

Ts and Cs for Supply of Goods

Ts and Cs for Supply of Services

Supplier Terms & Conditions

Supplier Terms & Conditions


Click on the link below to read/print a pdf of our standard terms and conditions of business. 

Purchase of Goods                 Purchase of Services

HP Learnability

Robert Leek - Cathedral School

HP for Education

HP for Education
Total understands the education market, and our needs as a school, rather than treating us as just another business. Robert Leek, Bursar, Cathedral School

Now in its eighth year, HP for Education has evolved to help schools improve measurable outcomes both in and out of the classroom. 

With a focus on sustainability, the Trade-in programme helps maximise your budget by paying £100 per device on the purchase of an HP qualifying product. You can claim an additional 50% on your reward if you choose to spend it in the Staffroom or with Total as a reseller credit. The HP Staffroom features a wide selection of solutions and services geared towards delivering meaningful outcomes for teachers and students. Once registered for the programme you’ll also have access to a host of resources, tools and guidance covering all areas from Learning at Home to in-class STEM tools.

Speak to your Account Manager to become registered for this programme.  

How Total can help

Total is one of a handful of HP for Education partners in the UK, as well as being a Platinum Partner - HP's highest level of partner accreditation. 

 

As a specially selected partner for the HP for Education programme, Total can:

  • offer access to specially priced education technology
  • enrol you on the HP for Education programme
  • help manage your trade-in claims to gain up to £150 per device reward
  • guide and advise on spending your rewards to maximise your budget.  

Qualifying products

HP for Education qualifying products are Windows 10 student devices that are built for education, so they can withstand the rough and tumble of everyday student use. Combined with Microsoft 365 Education and a modern device, Windows 10 delivers personalised learning, saving teachers time, and putting students at the centre of their own education.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0345 647 0000*


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Microsoft Surface & Surface Hub

Microsoft Surface and Surface Hub

If you need help with the Microsoft Surface and/or Microsoft Surface Hub you’ve come to the right place.

Microsoft Surface combines the best of a PC and a tablet in a single, touch-screen, personal device. While Surface Hub combines digital whiteboard, meetings platform and collaborative computing device into a large-screen Windows 10 device.

How Total can help

Total was one of Microsoft's first Surface resellers in 2015 and today is one of relatively few Microsoft Partners fulfilling the strict requirements to be both a Surface Authorised Reseller and a Surface Hub Authorised Reseller. 

Total can help you:

  • choose the best model and accessories for your needs
  • with demonstrations and/or evaluation units
  • access to the best pricing
  • obtain special bid pricing and support from Microsoft
  • config, deployment and maintenance services for Microsoft Surface
  • site surveys, assembly and deployment (inc network integration), training and maintenance services for the Surface Hub.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0345 647 0000*


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RingCentral

RingCentral
RingCentral values the partnership with a technology, market leader like Total Computers. We are extremely proud to be part of the market-leading product portfolio which continues to set Total Computers apart in the marketplace. We look forward to working closely together to deliver the most robust UCaaS solution to the market. Mike Conlon, VP, Global Strategic Partner Sales, RingCentral

RingCentral specialises in providing a cloud-based Communications and Collaboration service.

RingCentral is recognised as a leader by Gartner in its Magic Quadrant for Unified Communications as a Service (download the report here). We like the breadth of offering and especially like the way it can connect office, remote and mobile users together under a single phone system, irrespective of location.

Products

Total supply RingCentral:

  • Contact Centre
  • Engage
  • Glip
  • Meetings
  • Office (Cloud Phone, Online Meetings & Team Messaging)
  • RingCentral for Enterprise

Our credentials

Total is a RingCentral Partner

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0345 647 0000*


RingCentral - Mike Conlon

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Home working

Home working

Home working
“From the start, we had a good relationship with Total’s consultants – they were responsive, and they got the job done. All the way through, they clearly knew what they were doing, and when we hit a few minor issues with our previous network configuration, we worked together to sort it out – in fact, they were up to 4am one night to fix an issue, so our users wouldn’t be affected the next morning.” Dean Burgess, IT Service Manager, National Youth Advocacy Service

Rapidly enabling and supporting large-scale home working is hugely demanding.

While each organisation will face a different set of challenges all require rapid solutions to their problems.

Right now, many of these challenges relate to application access/delivery, provision of user productivity and collaboration tools, managing connectivity, upholding security, and maintaining management and support.

How Total can help

Total has the expertise and experience to help you quickly resolve your immediate challenges – the creation, delivery and management of modern workspaces is one of Total’s core competencies.

Total recognises that more than anything, you need quick solutions to your most pressing problems, and can assist with free/reduced cost fixed term trial implementations of Microsoft and Cisco technologies as well as specific management and support services, contracted for as little as six months.    

Application access/delivery:

  • Cloud Desktop (based on Windows Virtual Desktop or Citrix Cloud).

User productivity and collaboration:

  • Fast track deployment of Microsoft Office 365, Enterprise Mobility + Security, OneDrive and SharePoint
  • Setting up and configuration of Microsoft Teams
  • Telephony integration with Microsoft Teams.

Connectivity:

  • Always on VPN.

Security:

  • Multi-factor authentication (MFA)
  • Email security.

Hosting

  • Fast track migration of workloads from on-prem to public or private cloud.

Management and support:

  • Low-touch provisioning and management of Windows 10 devices
  • 24x7 management support to assist with staff flexible working practices
  • First, second and third line support services to compensate for staff shortages
  • Systems patching
  • Monitoring, reporting & management of infrastructure
  • VPN and LAN/WAN bandwidth management
  • Monitoring user activity
  • Remote management tools.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

COVID-19 Response

Hyper-Converged - Phil Fenn

Modern DC - Phil Fenn

Mercer & Hole

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Taking care of technology

Technology pervades pretty much everything that you, your people and your organisation do. But it isn’t always easy choosing the right technology, getting it to work as it should, and ensuring that it continues to perform reliably.

That’s where Total can help: taking care of technology, so you can focus on what your organisation really does.

Whether its efficiently and cost-effectively sourcing the technology you need, helping you to determine the best technical strategy, providing trouble-free implementation, or relieving you of support and management headaches, Total has the expertise to take care of technology for you.

Letting you focus on what your organisation does best.

Read more

IT Technical and Professional Training Factsheet

Break-Fix Maintenance

Total Backup and DR

EUC-as-a-Service

Azure Management

Modern Management

Cloud services - Richard Farrant

Cloud Services

Cloud Services
“Total has moved us from what was our on-prem solution into the Azure cloud – so that’s all of our services, all of our servers now sit within the Azure cloud – we’ve also moved from Exchange locally onto Office 365.” Richard Farrant, IT Director, The Howard de Walden Estate

While cloud offers many benefits, is ‘cloud first’ the right approach for you?

With a cocktail of sunk investment, capacity constraints, legacy applications and questions of compliance, security and connectivity, what should you do, when and how?

How Total can help

Total can help you with strategic consultancy, assessing and advising what parts of your infrastructure could be beneficially moved to the cloud. Where appropriate we will help you plan your journey to the cloud in sensible and manageable steps.

While in principal simple, moving on premise services to the cloud has many practical difficulties and Total’s consultants have the knowledge and experience to enable you to execute a trouble-free migration.

Talk to Total about:

  • Cloud Readiness Assessment
  • Cloud Migration
  • Hybrid Cloud
  • Migration to Microsoft 365
  • Private Cloud
  • Total Backup and DR.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Cabling - Andrew Speakmaster

Networking

Networking
“To Total’s engineers, cabling is an art form – their work is excellent, everything is exactly where it should be, and it makes my job easy.” Andrew Speakmaster, Infrastructure Manager, U-POL

What should you do to prepare your network for the future?

Ever more sophisticated and numerous security threats are a given. As are ongoing increases in the devices, applications and loads the network must support. But a shift to the cloud brings fundamental changes to traffic patterns. While the Internet of Things promises an explosion in the number of connected ‘things’, each consuming bandwidth.    

How Total can help

Total can help you address your network needs at both a strategic and tactical level.

Strategic consultancy provides expert and impartial guidance to enable you to establish your future business and technical needs and construct a strategic plan to develop your network in line with them.  

Total can provide you with the technical expertise to design, up to Cisco Certified Architect level, and successfully implement new network infrastructure.  

Talk to Total about:

  • Application Delivery Controllers (ADC)
  • Load Balancing
  • Software Defined Networking (SDN)
  • SD-WAN
  • Structured Cabling
  • Wireless.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Modern Data Centre

Modern Data Centre
"Total suggested a Nutanix hyper-converged solution that enables us to move into the cloud almost seamlessly as we move forward, so it future proofs us." Phil Fenn, Partner, Mercer & Hole

In a more rapidly changing landscape than ever, the demands on your data centre are greater than ever before. With every indication that they will continue to increase.

How can you best meet the requirements for security, compliance, flexibility and scalability, efficiency and manageability?  

How Total can help

Total has the knowledge and experience to help you determine the right Data Centre strategy for your organisation, combined with the consultancy skills to successfully design and implement it for you.

Talk to Total about:

  • Consumption-as-a-Service
  • Data Management
  • Hybrid Cloud
  • Hyper-Converged Infrastructure
  • Software Defined DC.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Security, Access and Identity

Security, Access and Identity

No organisation wants to be subject to a major security breach.

Much of the answer lies in consistent adherence to good practice.   

How Total can help

Total builds security into all its services and solutions as a matter of good practice and has the knowledge to help you apply best practice in several key areas.  

Talk to Total about:

  • Azure AD discovery, design & implementation
  • End-Point Security
  • Penetration Testing
  • Remote Access
  • Secure Cloud
  • Threat Detection
  • Z-Scaler.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Break-Fix Maintenance

Break-Fix Maintenance
The savings from moving to Total are huge – we’ve reduced our spend on break-fix support by 50% compared to the manufacturer's support, with no impact on uptime. Balazs Farkas, IT Infrastructure Manager, Spandex

Though thankfully not an everyday occurrence, when they happen, hardware failures can affect productivity and profitability.

So, you need an effective and responsive maintenance service, without paying through the nose for it.

How Total can help

Total provides a break-fix maintenance service delivered through its own team of break-fix specialists, for server, storage and networking hardware from most manufacturers. 

We will tailor our service to meet your precise needs, with a mix and match choice of response/fix times and cover ranging from normal business hours up to 24 x 365.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Azure Management - Richard Farrant

Azure Management

Azure Management
“Our IT guys are freed up to do other things around delivering against the roadmap, rather than being bogged down in day-to-day monitoring and responding to alerts.” Richard Farrant, IT Director, The Howard de Walden Estate

Moving servers and services to Microsoft Azure brings with it many benefits, but effective management is hard for the generalist systems admin to achieve.

Managing Azure is very different from an on-premise infrastructure, requiring a new knowledge base and a new set of skills.

Beneath the surface lie layers of complexity.

While the ease with which capacity can be added can easily result in sprawling costs.

How Total can help

Total can help you manage your Azure environment effectively and optimise it both financially and technically. 

Total’s Azure Management service offers a choice of service level, that can be tailored to your specific needs:

  • Support provides additional help for those that manage their own infrastructure, with specialist third/fourth line help to undertake specified tasks and to resolve more challenging problems
  • Management completely takes care of Microsoft Azure for you, with expert proactive management and ongoing optimisation of your environment. 

Both are delivered by a skilled UK team of Microsoft certified IT professionals, with backup from Microsoft.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Total Backup and DR

Total Backup and DR
I would absolutely recommend Total. Their approach is fantastic, and their people are really, really easy to deal with. I’m really confident in the backup and DR solution, and it’s good that I can give that confidence to our management and trustees. Paul Perkins, Director of Technology, The British Horse Society

Backup and recovery used to be about providing a low-cost insurance policy against a once in a lifetime event.

Now with the increase in ransomware attacks, data security and ease of recovery carry increased importance. While subject access requests (SAR) make it more important that you can painlessly search and retrieve achieved data.

At the same time, you’re now likely to have a complex mix of on-premise and cloud to backup, more data than ever before (without even considering the impact of IoT, big data and DevOps initiatives), a shrinking backup window and, quite possibly, less resources to do it all with.

Do you need to rethink your approach to backup and recovery?

How Total can help

Total Backup and Total Backup and DR have been designed to provide you with a simple and effective answer to today’s backup and recovery needs, combined with significant cost savings. 

Total Backup is designed for use in on-premise data centres and provides almost instant local recovery plus archive to Total’s hybrid data centre.

Total Backup and DR additionally allows full recovery to Microsoft Azure.

Both services combine the technical excellence of Rubrik technology with the assurance of a manged service, so you don’t need to worry about the security and reliability of your backup and recovery.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Technology services to provide QoS and value

Technology services to provide QoS and value

Today’s IT leaders are being asked to provide an increasingly complex set of technologies, while improving quality of service (QoS) and achieving value for money, often with stretched internal resources.

The answer to this conundrum lies in moving away from do-it-yourself IT and making strategic use of a trusted technology partner to embrace as-as-service and move to a service-centred approach.

Total can help you with a range of technology services in six core areas:

  • Cloud services  
  • Consulting services        
  • Lifecycle services            
  • Managed services          
  • Service desk      
  • Technology procurement.

Our recipe for success

Working with Total you benefit from:

  • the right people for the job, with exactly the right know-how to do it correctly
  • people that do what they say they can do, but don’t claim to do what they can’t
  • knowledgeable, helpful, friendly and efficient service
  • proven processes underpinned by ISO quality and information security certifications
  • the experience of having done it all before, across a variety of environments
  • excellent working relationships with all the key vendors.  

Modern Workspace - Dean Burgess

Modern Workspace

Modern Workspace
“From the start, we had a good relationship with Total’s consultants – they were responsive, and they got the job done. All the way through, they clearly knew what they were doing, and when we hit a few minor issues with our previous network configuration, we worked together to sort it out – in fact, they were up to 4am one night to fix an issue, so our users wouldn’t be affected the next morning.” Dean Burgess, IT Service Manager, National Youth Advocacy Service

Modernising the digital workspace is high on many IT agendas.

But whether it’s being driven by a desire to enable remote working, increase user productivity or improve collaboration or by the need to move to Windows 10 or migrate from a creaking Citrix environment, these are complex and challenging projects.

It’s not just a question of making the right choices or having the skills and resources, but not undermining the performance of the organisation. One thing all Workspace projects have in common, is that they’re all highly visible, affecting every user from the chief executive down.  

How Total can help

With well over a hundred successful workspace projects last year alone, Total’s consultants have the experience and expertise to enable you to deliver a successful project.

Total can help you define a workspace strategy aligned to business needs as well as all aspects of implementation; discovery and assessment; architecture and design; business case justification; and installation, testing, service transition and documentation.

Talk to Total about:

  • Application packaging
  • Citrix on Azure
  • Collaboration and communication (eg Microsoft Teams)
  • Device-as-a-Service
  • Microsoft 365 (= Office 365 + Windows 10 Pro + EMS*)
  • Mobility and Security
  • Modern Management
  • Windows 10 adoption
  • Windows Virtual Desktop (WVD)

*Enterprise Mobility + Security

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

EUC-as-a-Service - Aaron Bhatti

End-User Computing-as-a-Service

End-User Computing-as-a-Service
“It’s reduced call desk tickets by around a fifth and overall that’s increased workforce productivity . . . I’d absolutely recommend HP DaaS, from start to finish it was a very easy and seamless process.” Aaron Bhatti, Technical Lead, Total

Providing users with the devices and applications they need to be productive, managing them effectively and resolving problems can be a huge drain on IT.

While you can see the value of providing users with up-to-date technology and are keen to optimise quality of service, you may also be struggling to meet rising user expectations, the demands of supporting a dispersed workforce, and all with stretched resources.

Could as-a-service delivery provide the answer?

How Total can help

Total can help you evaluate and implement HP Device-as-a-Service (DaaS). HP DaaS provides you with the device, break-fix support, analytics, pre-failure alerts and optional management for a fixed monthly fee. It enables you to right-size devices to users, avoid downtime by pre-emptively resolving failures and, optionally, off-load some of the day-to-day management of users and devices.

Total can also help you take things further with a menu of services, from implementing modern management to providing a fully managed service, that will enable you to deliver end-user computing as a service – in the way that best suits your organisation.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Windows 10 Adoption

Windows 10 Adoption

Windows 10 provides the basis for a more secure, easier to manage desktop.

But while Microsoft has made efforts to ease the migration process, Windows 10 brings with it several fundamental changes that will require you to change your mindset, processes and management methods.

A Windows migration is also worryingly visible, and potentially disruptive to every user in the organisation.

How Total can help

Total’s Windows 10 Readiness Assessment will determine the suitability of existing applications, hardware and user profiles for migration, and provide the basis for a successful migration to Windows 10.

Total can provide you with the technical expertise and resources to complete your adoption of Windows 10, and assess the value of, and implement, Microsoft’s ‘modern management’ approach to Windows 10 devices.

Often a move to Windows 10 prompts a broader review of end-user computing and productivity. From implementing Office 365, or the broader Microsoft 365 suite, through to improving collaboration and communication with Microsoft Teams, SharePoint Online, softphones and IP telephony or implementing Windows Virtual Desktop, Total has the expertise to help you. Total can also help you assess the attractiveness of Device-as-a-Service or a more all-encompassing End-User-Computing-as-a-Service approach.   

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Skills Matrix

Technology procurement - Andy Sefton

Technology Procurement

Technology Procurement
“I’ve never had a supplier that can react as quickly as Total Computers can. Having a supplier that can source anything I need really helps in terms of time. And since there’s always more than one solution to a problem, having an experienced account manager really helps to find the right solution.” Andy Sefton, Head of Technology, Centrepoint

A good price is important, but often you need more than just that.

You may know what your need is, without knowing which product best meets it, and want some advice.

You will want a reliable service: for your purchases to turn up when and where they should, and if there’s going to be any delay you want to know about it well before it happens. And, should there ever be a problem, you want to be able to call or message a person (not a bot!) and get it quickly and painlessly resolved.

How Total can help

Total can provide an efficient, responsive and reliable product sourcing service.

Working with an experienced account manager you can benefit from:

  • independent technical guidance and recommendations
  • expert pre-sales advice on the best fit solution for your needs
  • specialist configuration, install, deploy-to-desk and retail roll-out services
  • world-wide delivery, inclusive of customs documentation
  • BI and reporting to help inform your future procurement plans.

Total can help you save time, relieve you of unnecessary hassle and reduce your cost of technical procurement.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Service Desk

Service Desk
I’ve had a lot of experience with outsourcers, both good and bad, and I’ve even worked as a Service Delivery Manager, so I can appreciate what good service looks like, and I’ve never heard a bad word about Total. Chris Lord, Head of IT, Girlguiding

Effectively and efficiently responding to incidents and service request is troublesome.

It is time-consuming, and for many IT teams it can also be an unwelcome distraction from the sort of proactive work that could really benefit your organisation.

Plus, with changing working patterns and expanding hours of operation extending the working day, it is also becoming more challenging and/or costly to provide the lengthy hours of support expected.

Is it time for a change of approach?    

How Total can help

Total can provide you with a Service Desk that provides a friendly and efficient single point of contact for all IT related issues, around the clock – and at a lower cost than doing it yourself.

As well as taking all calls, Service Desk provides first line investigation and diagnosis, typically achieving a very high first-time fix rate, and manages service requests. The team will also take responsibility for liaising with escalation to second/third line support, routing to specialist resolver groups, including third party providers, and keeping users informed throughout.

The service can be tailored to your needs and can include problem and change management as well as VIP support for key individuals.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Managed services - Jonathan Stump

Managed Services

Managed Services
“Total take day-to-day care of all our IT management, support and infrastructure around the clock, twenty-four by seven, which is brilliant.” Jonathan Stump, Finance Director, Mick George

Despite vendors’ continuing efforts to simplify management, it seems harder than ever to maintain a performant infrastructure that meets your organisation’s technological needs.

Why is this?

Typically, it’s a combination of factors: increasing internal expectations of service, expanding hours of operation, the diversity of technologies in use, their greater technical complexity, the new management challenges of cloud/hybrid, and the extension of IT’s responsibility into a variety of non-traditional areas, combined with the ongoing difficulty of attracting and retaining skilled IT staff.

How we can help

Total has the people, processes and technology to help you manage your infrastructure effectively – addressing issues rapidly, minimising downtime, optimising performance, increasing productivity and reducing operational costs.

Through Total you can draw on the expertise of a UK team of experienced IT professionals for key management and support work.   

The service is tailored to meet your needs and ranges from augmenting your IT team with third line and out of hours support through to taking proactive responsibility for as much of your infrastructure as you want.

You can choose individual services, like Azure Management or Break-Fix Maintenance, or combine elements to construct a more comprehensive managed service centred around Service Desk.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Lifecycle Services

Lifecycle Services
“We surveyed every single one of our users . . . there was 81% that were extremely satisfied and there was no one that ticked unsatisfied. Our experience with Total has been great, it’s been very constructive. Total has been there for us each time we’ve had to face a challenge and work through the difficulties of a large change program across 2,500 staff.” Kathleen Stubbs, Partner and Head of Service Delivery and Infrastructure, Knight Frank

Effective IT lifecycle management can be very time-consuming.

It’s often an unwelcome distraction, hoovering up both technical and management resources. Even more so during hardware upgrades and roll-outs. These also risk affecting the productivity of users and the organisation.

How Total can help

Total can help you make lifecycle management easy, effective and practically zero-touch. Total has the skills, processes, relationships and management to provide you with a successful outcome every time and to save you the hassle of sorting out any problems yourself.

As well as helping you with Technology Procurement and Managed Services, Total can help you with:

  • Leasing – easing the financing of investments and combating manufacturer lead times with a cost-effective bulk order that can be called-off as required
  • Configuration – providing pre-delivery imaging, upgrades, asset tagging and more for new end-user, networking and data centre hardware
  • Audio Visual Installation – giving you professional, trouble-free installation and set-up of new audio visual and video conferencing systems
  • Deploy-to-Desk – taking the pain out of a major deployment with a tailored service that can encompass deployment, training and disposal to provide an exemplary user experience
  • Retail Roll-outs – enabling you to undertake successful, non-disruptive branch roll-outs
  • Asset Disposal – equipping your team with the technical skills they need to remain effective, and your users with the knowledge they need to quickly adapt to new hardware and software.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Lifecycle services - Kathleen Stubbs

Consulting - Darrin Knowles

Consulting Services

Consulting Services
“We need help with everything . . . the consultants we had from Total Computers were top of their game, knew what they were doing and understand our requirements from very early doors and gave us confidence.” Darrin Knowles, IT Operations Manager, Homebase

As technology increases in complexity, successfully implementing or upgrading it becomes ever more difficult.

It’s not just the challenge of acquiring and maintaining the specialist technical knowledge, it’s a matter of successfully integrating it with interdependent systems and ensuring that it provides the business benefits intended.

Even if you have the spare people and/or time, plus the capability to acquire the necessary know how, it’s unlikely to come with the valuable experience of having successfully done it many times before.

How Total can help

Total can provide you with the right people to get the job done correctly, reducing risk, cost and uncertainty.

These highly skilled and experienced individuals, know their job inside out and can help you with:

  • Discovery and Assessment – enabling more intelligent decisions and correct sizing, removing assumption, and providing a firm foundation for planning a successful project
  • Architecture and Design – bringing you the dual benefits of real-world experience applied to best practice design
  • Business Case Justification – helping you to present the benefits of the project to your organisation
  • Implementation – providing the consultancy and engineering expertise to successfully install, integrate, test and document
  • Programme and Project Management – making sure the project stays on schedule and on budget.

Explore Total’s technical capabilities in the Skills Matrix (Related content, below).

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Discovery Day options

Discovery Day

What could a Discovery Day do for you?

What could a Discovery Day do for you?
“One of the extra value-added points we’ve got from Total is where they’ve provided us with a Discovery Day . . . it’s very useful for us to be able to discover the latest tech in the market, when we don’t have the time to do that investigation ourselves.” Hugo Mathias, CIO and Director of IT, Northampton General Hospital NHS Trust

A Discovery Day gives you the opportunity to refine your IT strategy and plans, away from your normal interruptions, in a single day.

Click on the film below to learn more – its only 90 seconds long and, just in case you’re viewing in a public place, we’ve subtitled it so you can turn the sound down.

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Learn more

You can have a look at the demos available on the pdf (below).

Have a word with your account manager and let’s get your Discovery Day arranged.  

Hyper-Converged Infrastructure

Hyper-Converged Infrastructure
"The hyper-converged solution has got an almost self-healing aspect to it. There’s an intelligent software layer that enables us to reduce our IT overhead in terms of maintaining the hardware and we use less than 10% of the power that the old equipment used." Phil Fenn, Partner, Mercer & Hole

A well-chosen hyper-converged infrastructure offers several benefits, including increased efficiency and easier management.

This means choosing the right technology. Analysts IDC have warned that it will ‘mature into a market with only a few dominant vendors’, software longevity is an important consideration.

It also means sizing it correctly, achieving best practice implementation and quite probably integrating it with the cloud.

How we can help

As a partner of Nutanix, Dell-EMC, HPE and Lenovo, Total is well place to advise you on the relative merits of Dell EMC VxRail, HPE SimpliVity and each vendors Nutanix-based solution.

We can also provide you with the design expertise to create a resilient hybrid environment, by integrating your hyper-converged infrastructure with the cloud.

Total can help you size it correctly: deploying a discovery tool to analyse your infrastructure and workloads and interpreting the findings. As well as providing the technical expertise for best practice installation, configuration, migration, testing and documentation.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Technology solutions to benefit your organisation

Technology solutions to benefit your organisation

Technology is now integral to the operation and efficiency of your organisation.

The right technology will enable you to keep pace with those around you and, if timed correctly, can help you move ahead of them.

Total can help you with a range of technology solutions focused around four core competencies:

  • Modern Data Centre
  • Modern Workspace
  • Networking
  • Security, Access & Identity.

Our recipe for success

Working with Total you benefit from:

  • the technical expertise of experienced consultants – people that know all the pitfalls and how to avoid them
  • a proven methodology for successful implementation, supported by guaranteed outcomes at each project stage
  • the experience of having done it all before, across a variety of environments
  • excellent working relationships with all the key vendors.  

Modern management - Nick Fothergill

Modern Management

Modern Management
“Modern management saves us huge amounts of time imaging, setting-up and configuring new user devices. It also enables us to easily wipe lost or stolen devices and to push out security updates without a user being on the corporate network – confident it’ll be deployed as soon as the user is on the internet.” Nick Fothergill, Technical Services Manager, Total

Managing Windows devices and users consumes as lot of IT time and resource. The move to Windows 10 provides the opportunity to reduce this with ‘modern management’.

This is Microsoft’s favoured approach to managing Windows 10 devices and users. It makes it easier to manage devices, throughout their lifecycle, with fewer tools, and more automation.

Modern management integrates use of three technologies to automate and simplify device management:

  • Windows Autopilot, a cloud service from Microsoft, to enable zero-touch deployment of new devices

  • mobile device management, typically provided by Microsoft InTune, to manage the devices, and
  • Azure Active Directory, Microsoft’s cloud-based identity and access management service, so you can manage devices even when they’re not connected to the network.

The result is not just simpler, easier, lower touch management, but full control of the device, throughout its lifecycle, with very little overhead.

How we can help

Total’s Windows Autopilot and Microsoft Intune Accelerator enables you to evaluate the suitability and effectiveness of this approach – providing you with a best-practice 25 users, 25 devices implementation and the basis for a successful roll-out.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

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