Ts and Cs for Purchase of Services

Ts and Cs for Purchase of Goods

Ts and Cs for Supply of Goods

Ts and Cs for Supply of Services

Supplier Terms & Conditions

Supplier Terms & Conditions


Click on the link below to read/print a pdf of our standard terms and conditions of business. 

Purchase of Goods                 Purchase of Services

HP Learnability

Robert Leek - Cathedral School

HP for Education

HP for Education
Total understands the education market, and our needs as a school, rather than treating us as just another business. Robert Leek, Bursar, Cathedral School

Now in its eighth year, HP for Education has evolved to help schools improve measurable outcomes both in and out of the classroom. 

With a focus on sustainability, the Trade-in programme helps maximise your budget by paying £100 per device on the purchase of an HP qualifying product. You can claim an additional 50% on your reward if you choose to spend it in the Staffroom or with Total as a reseller credit. The HP Staffroom features a wide selection of solutions and services geared towards delivering meaningful outcomes for teachers and students. Once registered for the programme you’ll also have access to a host of resources, tools and guidance covering all areas from Learning at Home to in-class STEM tools.

Speak to your Account Manager to become registered for this programme.  

How Total can help

Total is one of a handful of HP for Education partners in the UK, as well as being a Platinum Partner - HP's highest level of partner accreditation. 

 

As a specially selected partner for the HP for Education programme, Total can:

  • offer access to specially priced education technology
  • enrol you on the HP for Education programme
  • help manage your trade-in claims to gain up to £150 per device reward
  • guide and advise on spending your rewards to maximise your budget.  

Qualifying products

HP for Education qualifying products are Windows 10 student devices that are built for education, so they can withstand the rough and tumble of everyday student use. Combined with Microsoft 365 Education and a modern device, Windows 10 delivers personalised learning, saving teachers time, and putting students at the centre of their own education.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


COVID-19 Response update

Microsoft Surface & Surface Hub

Microsoft Surface and Surface Hub

If you need help with the Microsoft Surface and/or Microsoft Surface Hub you’ve come to the right place.

Microsoft Surface combines the best of a PC and a tablet in a single, touch-screen, personal device. While Surface Hub combines digital whiteboard, meetings platform and collaborative computing device into a large-screen Windows 10 device.

How Total can help

Total was one of Microsoft's first Surface resellers in 2015 and today is one of relatively few Microsoft Partners fulfilling the strict requirements to be both a Surface Authorised Reseller and a Surface Hub Authorised Reseller. 

Total can help you:

  • choose the best model and accessories for your needs
  • with demonstrations and/or evaluation units
  • access to the best pricing
  • obtain special bid pricing and support from Microsoft
  • config, deployment and maintenance services for Microsoft Surface
  • site surveys, assembly and deployment (inc network integration), training and maintenance services for the Surface Hub.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


Lenovo - Jane Ashworth

RingCentral

RingCentral
RingCentral values the partnership with a technology, market leader like Total Computers. We are extremely proud to be part of the market-leading product portfolio which continues to set Total Computers apart in the marketplace. We look forward to working closely together to deliver the most robust UCaaS solution to the market. Mike Conlon, VP, Global Strategic Partner Sales, RingCentral

RingCentral specialises in providing a cloud-based Communications and Collaboration service.

RingCentral is recognised as a leader by Gartner in its Magic Quadrant for Unified Communications as a Service (download the report here). We like the breadth of offering and especially like the way it can connect office, remote and mobile users together under a single phone system, irrespective of location.

Products

Total supply RingCentral:

  • Contact Centre
  • Engage
  • Glip
  • Meetings
  • Office (Cloud Phone, Online Meetings & Team Messaging)
  • RingCentral for Enterprise

Our credentials

Total is a RingCentral Partner

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


RingCentral - Mike Conlon

What’s COVID-19 teaching us about end-user computing?

What’s COVID-19 teaching us about the way we work?

Dell - Rob Tomlin

Cloud Desktop Factsheet

19 ways we can help you right now

Office 365 becomes Microsoft 365 and what it means for you

Home working

Home working

Home working
“From the start, we had a good relationship with Total’s consultants – they were responsive, and they got the job done. All the way through, they clearly knew what they were doing, and when we hit a few minor issues with our previous network configuration, we worked together to sort it out – in fact, they were up to 4am one night to fix an issue, so our users wouldn’t be affected the next morning.” Dean Burgess, IT Service Manager, National Youth Advocacy Service

Rapidly enabling and supporting large-scale home working is hugely demanding.

While each organisation will face a different set of challenges all require rapid solutions to their problems.

Right now, many of these challenges relate to application access/delivery, provision of user productivity and collaboration tools, managing connectivity, upholding security, and maintaining management and support.

How Total can help

Total has the expertise and experience to help you quickly resolve your immediate challenges – the creation, delivery and management of modern workspaces is one of Total’s core competencies.

Total recognises that more than anything, you need quick solutions to your most pressing problems, and can assist with free/reduced cost fixed term trial implementations of Microsoft and Cisco technologies as well as specific management and support services, contracted for as little as six months.    

Application access/delivery:

  • Cloud Desktop (based on Windows Virtual Desktop or Citrix Cloud).

User productivity and collaboration:

  • Fast track deployment of Microsoft Office 365, Enterprise Mobility + Security, OneDrive and SharePoint
  • Setting up and configuration of Microsoft Teams
  • Telephony integration with Microsoft Teams.

Connectivity:

  • Always on VPN.

Security:

  • Multi-factor authentication (MFA)
  • Email security.

Hosting

  • Fast track migration of workloads from on-prem to public or private cloud.

Management and support:

  • Low-touch provisioning and management of Windows 10 devices
  • 24x7 management support to assist with staff flexible working practices
  • First, second and third line support services to compensate for staff shortages
  • Systems patching
  • Monitoring, reporting & management of infrastructure
  • VPN and LAN/WAN bandwidth management
  • Monitoring user activity
  • Remote management tools.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

COVID-19 Response

Hyper-Converged - Phil Fenn

Modern DC - Phil Fenn

Mercer & Hole

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Taking care of technology

Technology pervades pretty much everything that you, your people and your organisation do. But it isn’t always easy choosing the right technology, getting it to work as it should, and ensuring that it continues to perform reliably.

That’s where Total can help: taking care of technology, so you can focus on what your organisation really does.

Whether its efficiently and cost-effectively sourcing the technology you need, helping you to determine the best technical strategy, providing trouble-free implementation, or relieving you of support and management headaches, Total has the expertise to take care of technology for you.

Letting you focus on what your organisation does best.

Read more

IT Technical and Professional Training Factsheet

Break-Fix Maintenance

EUC-as-a-Service

Azure Management

Modern Management

Cloud services - Richard Farrant

Cloud Services

Cloud Services
“Total has moved us from what was our on-prem solution into the Azure cloud – so that’s all of our services, all of our servers now sit within the Azure cloud – we’ve also moved from Exchange locally onto Office 365.” Richard Farrant, IT Director, The Howard de Walden Estate

While cloud offers many benefits, is ‘cloud first’ the right approach for you?

With a cocktail of sunk investment, capacity constraints, legacy applications and questions of compliance, security and connectivity, what should you do, when and how?

How Total can help

Total can help you with strategic consultancy, assessing and advising what parts of your infrastructure could be beneficially moved to the cloud. Where appropriate we will help you plan your journey to the cloud in sensible and manageable steps.

While in principal simple, moving on premise services to the cloud has many practical difficulties and Total’s consultants have the knowledge and experience to enable you to execute a trouble-free migration.

Talk to Total about:

  • Cloud Readiness Assessment
  • Cloud Migration
  • Hybrid Cloud
  • Migration to Office 365
  • Private Cloud
  • Total Backup and DR.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Cabling - Andrew Speakmaster

Networking

Networking
“To Total’s engineers, cabling is an art form – their work is excellent, everything is exactly where it should be, and it makes my job easy.” Andrew Speakmaster, Infrastructure Manager, U-POL

What should you do to prepare your network for the future?

Ever more sophisticated and numerous security threats are a given. As are ongoing increases in the devices, applications and loads the network must support. But a shift to the cloud brings fundamental changes to traffic patterns. While the Internet of Things promises an explosion in the number of connected ‘things’, each consuming bandwidth.    

How Total can help

Total can help you address your network needs at both a strategic and tactical level.

Strategic consultancy provides expert and impartial guidance to enable you to establish your future business and technical needs and construct a strategic plan to develop your network in line with them.  

Total can provide you with the technical expertise to design, up to Cisco Certified Architect level, and successfully implement new network infrastructure.  

Talk to Total about:

  • Application Delivery Controllers (ADC)
  • Load Balancing
  • Software Defined Networking (SDN)
  • SD-WAN
  • Structured Cabling
  • Wireless.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Modern Data Centre

Modern Data Centre
"Total suggested a Nutanix hyper-converged solution that enables us to move into the cloud almost seamlessly as we move forward, so it future proofs us." Phil Fenn, Partner, Mercer & Hole

In a more rapidly changing landscape than ever, the demands on your data centre are greater than ever before. With every indication that they will continue to increase.

How can you best meet the requirements for security, compliance, flexibility and scalability, efficiency and manageability?  

How Total can help

Total has the knowledge and experience to help you determine the right Data Centre strategy for your organisation, combined with the consultancy skills to successfully design and implement it for you.

Talk to Total about:

  • Consumption-as-a-Service
  • Data Management
  • Hybrid Cloud
  • Hyper-Converged Infrastructure
  • Software Defined DC.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Security, Access and Identity

Security, Access and Identity

No organisation wants to be subject to a major security breach.

Much of the answer lies in consistent adherence to good practice.   

How Total can help

Total builds security into all its services and solutions as a matter of good practice and has the knowledge to help you apply best practice in several key areas.  

Talk to Total about:

  • Azure AD discovery, design & implementation
  • End-Point Security
  • Penetration Testing
  • Remote Access
  • Secure Cloud
  • Threat Detection
  • Z-Scaler.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Break-Fix Maintenance

Break-Fix Maintenance

Though thankfully not an everyday occurrence, when they happen, hardware failures can affect productivity and profitability.

So, you need an effective and responsive maintenance service, without paying through the nose for it.

How Total can help

Total provides a break-fix maintenance service delivered through its own team of break-fix specialists, for server, storage and networking hardware from most manufacturers. 

We will tailor our service to meet your precise needs, with a mix and match choice of response/fix times and cover ranging from normal business hours up to 24 x 365.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Azure Management - Richard Farrant

Azure Management

Azure Management
“Our IT guys are freed up to do other things around delivering against the roadmap, rather than being bogged down in day-to-day monitoring and responding to alerts.” Richard Farrant, IT Director, The Howard de Walden Estate

Moving servers and services to Microsoft Azure brings with it many benefits, but effective management is hard for the generalist systems admin to achieve.

Managing Azure is very different from an on-premise infrastructure, requiring a new knowledge base and a new set of skills.

Beneath the surface lie layers of complexity.

While the ease with which capacity can be added can easily result in sprawling costs.

How Total can help

Total can help you manage your Azure environment effectively and optimise it both financially and technically. 

Total’s Azure Management service offers a choice of service level, that can be tailored to your specific needs:

  • Support provides additional help for those that manage their own infrastructure, with specialist third/fourth line help to undertake specified tasks and to resolve more challenging problems
  • Management completely takes care of Microsoft Azure for you, with expert proactive management and ongoing optimisation of your environment. 

Both are delivered by a skilled UK team of Microsoft certified IT professionals, with backup from Microsoft.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Total Backup and DR

Total Backup and DR

Backup and recovery used to be about providing a low-cost insurance policy against a once in a lifetime event.

Now with the increase in ransomware attacks, data security and ease of recovery carry increased importance. While subject access requests (SAR) make it more important that you can painlessly search and retrieve achieved data.

At the same time, you’re now likely to have a complex mix of on-premise and cloud to backup, more data than ever before (without even considering the impact of IoT, big data and DevOps initiatives), a shrinking backup window and, quite possibly, less resources to do it all with.

Do you need to rethink your approach to backup and recovery?

How Total can help

Total Backup and Total Backup and DR have been designed to provide you with a simple and effective answer to today’s backup and recovery needs, combined with significant cost savings. 

Total Backup is designed for use in on-premise data centres and provides almost instant local recovery plus archive to Total’s hybrid data centre.

Total Backup and DR additionally allows full recovery to Microsoft Azure.

Both services combine the technical excellence of Rubrik technology with the assurance of a manged service, so you don’t need to worry about the security and reliability of your backup and recovery.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Technology services to provide QoS and value

Technology services to provide QoS and value

Today’s IT leaders are being asked to provide an increasingly complex set of technologies, while improving quality of service (QoS) and achieving value for money, often with stretched internal resources.

The answer to this conundrum lies in moving away from do-it-yourself IT and making strategic use of a trusted technology partner to embrace as-as-service and move to a service-centred approach.

Total can help you with a range of technology services in six core areas:

  • Cloud services  
  • Consulting services        
  • Lifecycle services            
  • Managed services          
  • Service desk      
  • Technology procurement.

Our recipe for success

Working with Total you benefit from:

  • the right people for the job, with exactly the right know-how to do it correctly
  • people that do what they say they can do, but don’t claim to do what they can’t
  • knowledgeable, helpful, friendly and efficient service
  • proven processes underpinned by ISO quality and information security certifications
  • the experience of having done it all before, across a variety of environments
  • excellent working relationships with all the key vendors.  

Modern Workspace - Dean Burgess

Modern Workspace

Modern Workspace
“From the start, we had a good relationship with Total’s consultants – they were responsive, and they got the job done. All the way through, they clearly knew what they were doing, and when we hit a few minor issues with our previous network configuration, we worked together to sort it out – in fact, they were up to 4am one night to fix an issue, so our users wouldn’t be affected the next morning.” Dean Burgess, IT Service Manager, National Youth Advocacy Service

Modernising the digital workspace is high on many IT agendas.

But whether it’s being driven by a desire to enable remote working, increase user productivity or improve collaboration or by the need to move to Windows 10 or migrate from a creaking Citrix environment, these are complex and challenging projects.

It’s not just a question of making the right choices or having the skills and resources, but not undermining the performance of the organisation. One thing all Workspace projects have in common, is that they’re all highly visible, affecting every user from the chief executive down.  

How Total can help

With well over a hundred successful workspace projects last year alone, Total’s consultants have the experience and expertise to enable you to deliver a successful project.

Total can help you define a workspace strategy aligned to business needs as well as all aspects of implementation; discovery and assessment; architecture and design; business case justification; and installation, testing, service transition and documentation.

Talk to Total about:

  • Application packaging
  • Citrix on Azure
  • Collaboration and communication (eg Microsoft Teams)
  • Device-as-a-Service
  • Microsoft 365 (= Office 365 + Windows 10 Pro + EMS*)
  • Mobility and Security
  • Modern Management
  • Windows 10 adoption
  • Windows Virtual Desktop (WVD)

*Enterprise Mobility + Security

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

EUC-as-a-Service - Aaron Bhatti

End-User Computing-as-a-Service

End-User Computing-as-a-Service
“It’s reduced call desk tickets by around a fifth and overall that’s increased workforce productivity . . . I’d absolutely recommend HP DaaS, from start to finish it was a very easy and seamless process.” Aaron Bhatti, Technical Lead, Total

Providing users with the devices and applications they need to be productive, managing them effectively and resolving problems can be a huge drain on IT.

While you can see the value of providing users with up-to-date technology and are keen to optimise quality of service, you may also be struggling to meet rising user expectations, the demands of supporting a dispersed workforce, and all with stretched resources.

Could as-a-service delivery provide the answer?

How Total can help

Total can help you evaluate and implement HP Device-as-a-Service (DaaS). HP DaaS provides you with the device, break-fix support, analytics, pre-failure alerts and optional management for a fixed monthly fee. It enables you to right-size devices to users, avoid downtime by pre-emptively resolving failures and, optionally, off-load some of the day-to-day management of users and devices.

Total can also help you take things further with a menu of services, from implementing modern management to providing a fully managed service, that will enable you to deliver end-user computing as a service – in the way that best suits your organisation.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Windows 10 Adoption

Windows 10 Adoption

Windows 10 provides the basis for a more secure, easier to manage desktop.

But while Microsoft has made efforts to ease the migration process, Windows 10 brings with it several fundamental changes that will require you to change your mindset, processes and management methods.

A Windows migration is also worryingly visible, and potentially disruptive to every user in the organisation.

How Total can help

Total’s Windows 10 Readiness Assessment will determine the suitability of existing applications, hardware and user profiles for migration, and provide the basis for a successful migration to Windows 10.

Total can provide you with the technical expertise and resources to complete your adoption of Windows 10, and assess the value of, and implement, Microsoft’s ‘modern management’ approach to Windows 10 devices.

Often a move to Windows 10 prompts a broader review of end-user computing and productivity. From implementing Office 365, or the broader Microsoft 365 suite, through to improving collaboration and communication with Microsoft Teams, SharePoint Online, softphones and IP telephony or implementing Windows Virtual Desktop, Total has the expertise to help you. Total can also help you assess the attractiveness of Device-as-a-Service or a more all-encompassing End-User-Computing-as-a-Service approach.   

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Skills Matrix

Technology procurement - Andy Sefton

Technology Procurement

Technology Procurement
“I’ve never had a supplier that can react as quickly as Total Computers can. Having a supplier that can source anything I need really helps in terms of time. And since there’s always more than one solution to a problem, having an experienced account manager really helps to find the right solution.” Andy Sefton, Head of Technology, Centrepoint

A good price is important, but often you need more than just that.

You may know what your need is, without knowing which product best meets it, and want some advice.

You will want a reliable service: for your purchases to turn up when and where they should, and if there’s going to be any delay you want to know about it well before it happens. And, should there ever be a problem, you want to be able to call or message a person (not a bot!) and get it quickly and painlessly resolved.

How Total can help

Total can provide an efficient, responsive and reliable product sourcing service.

Working with an experienced account manager you can benefit from:

  • independent technical guidance and recommendations
  • expert pre-sales advice on the best fit solution for your needs
  • specialist configuration, install, deploy-to-desk and retail roll-out services
  • world-wide delivery, inclusive of customs documentation
  • BI and reporting to help inform your future procurement plans.

Total can help you save time, relieve you of unnecessary hassle and reduce your cost of technical procurement.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Service Desk

Service Desk

Effectively and efficiently responding to incidents and service request is troublesome.

It is time-consuming, and for many IT teams it can also be an unwelcome distraction from the sort of proactive work that could really benefit your organisation.

Plus, with changing working patterns and expanding hours of operation extending the working day, it is also becoming more challenging and/or costly to provide the lengthy hours of support expected.

Is it time for a change of approach?    

How Total can help

Total can provide you with a Service Desk that provides a friendly and efficient single point of contact for all IT related issues, around the clock – and at a lower cost than doing it yourself.

As well as taking all calls, Service Desk provides first line investigation and diagnosis, typically achieving a very high first-time fix rate, and manages service requests. The team will also take responsibility for liaising with escalation to second/third line support, routing to specialist resolver groups, including third party providers, and keeping users informed throughout.

The service can be tailored to your needs and can include problem and change management as well as VIP support for key individuals.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Managed services - Jonathan Stump

Managed Services

Managed Services
“Total take day-to-day care of all our IT management, support and infrastructure around the clock, twenty-four by seven, which is brilliant.” Jonathan Stump, Finance Director, Mick George

Despite vendors’ continuing efforts to simplify management, it seems harder than ever to maintain a performant infrastructure that meets your organisation’s technological needs.

Why is this?

Typically, it’s a combination of factors: increasing internal expectations of service, expanding hours of operation, the diversity of technologies in use, their greater technical complexity, the new management challenges of cloud/hybrid, and the extension of IT’s responsibility into a variety of non-traditional areas, combined with the ongoing difficulty of attracting and retaining skilled IT staff.

How we can help

Total has the people, processes and technology to help you manage your infrastructure effectively – addressing issues rapidly, minimising downtime, optimising performance, increasing productivity and reducing operational costs.

Through Total you can draw on the expertise of a UK team of experienced IT professionals for key management and support work.   

The service is tailored to meet your needs and ranges from augmenting your IT team with third line and out of hours support through to taking proactive responsibility for as much of your infrastructure as you want.

You can choose individual services, like Azure Management or Break-Fix Maintenance, or combine elements to construct a more comprehensive managed service centred around Service Desk.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Lifecycle Services

Lifecycle Services
“We surveyed every single one of our users . . . there was 81% that were extremely satisfied and there was no one that ticked unsatisfied. Our experience with Total has been great, it’s been very constructive. Total has been there for us each time we’ve had to face a challenge and work through the difficulties of a large change program across 2,500 staff.” Kathleen Stubbs, Partner and Head of Service Delivery and Infrastructure, Knight Frank

Effective IT lifecycle management can be very time-consuming.

It’s often an unwelcome distraction, hoovering up both technical and management resources. Even more so during hardware upgrades and roll-outs. These also risk affecting the productivity of users and the organisation.

How Total can help

Total can help you make lifecycle management easy, effective and practically zero-touch. Total has the skills, processes, relationships and management to provide you with a successful outcome every time and to save you the hassle of sorting out any problems yourself.

As well as helping you with Technology Procurement and Managed Services, Total can help you with:

  • Leasing – easing the financing of investments and combating manufacturer lead times with a cost-effective bulk order that can be called-off as required
  • Configuration – providing pre-delivery imaging, upgrades, asset tagging and more for new end-user, networking and data centre hardware
  • Audio Visual Installation – giving you professional, trouble-free installation and set-up of new audio visual and video conferencing systems
  • Deploy-to-Desk – taking the pain out of a major deployment with a tailored service that can encompass deployment, training and disposal to provide an exemplary user experience
  • Retail Roll-outs – enabling you to undertake successful, non-disruptive branch roll-outs
  • Asset Disposal – equipping your team with the technical skills they need to remain effective, and your users with the knowledge they need to quickly adapt to new hardware and software.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Lifecycle services - Kathleen Stubbs

Consulting - Darrin Knowles

Consulting Services

Consulting Services
“We need help with everything . . . the consultants we had from Total Computers were top of their game, knew what they were doing and understand our requirements from very early doors and gave us confidence.” Darrin Knowles, IT Operations Manager, Homebase

As technology increases in complexity, successfully implementing or upgrading it becomes ever more difficult.

It’s not just the challenge of acquiring and maintaining the specialist technical knowledge, it’s a matter of successfully integrating it with interdependent systems and ensuring that it provides the business benefits intended.

Even if you have the spare people and/or time, plus the capability to acquire the necessary know how, it’s unlikely to come with the valuable experience of having successfully done it many times before.

How Total can help

Total can provide you with the right people to get the job done correctly, reducing risk, cost and uncertainty.

These highly skilled and experienced individuals, know their job inside out and can help you with:

  • Discovery and Assessment – enabling more intelligent decisions and correct sizing, removing assumption, and providing a firm foundation for planning a successful project
  • Architecture and Design – bringing you the dual benefits of real-world experience applied to best practice design
  • Business Case Justification – helping you to present the benefits of the project to your organisation
  • Implementation – providing the consultancy and engineering expertise to successfully install, integrate, test and document
  • Programme and Project Management – making sure the project stays on schedule and on budget.

Explore Total’s technical capabilities in the Skills Matrix (Related content, below).

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Discovery Day options

Discovery Day

What could a Discovery Day do for you?

What could a Discovery Day do for you?
“One of the extra value-added points we’ve got from Total is where they’ve provided us with a Discovery Day . . . it’s very useful for us to be able to discover the latest tech in the market, when we don’t have the time to do that investigation ourselves.” Hugo Mathias, CIO and Director of IT, Northampton General Hospital NHS Trust

A Discovery Day gives you the opportunity to refine your IT strategy and plans, away from your normal interruptions, in a single day.

Click on the film below to learn more – its only 90 seconds long and, just in case you’re viewing in a public place, we’ve subtitled it so you can turn the sound down.

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Learn more

You can have a look at the demos available on the pdf (below).

Have a word with your account manager and let’s get your Discovery Day arranged.  

Hyper-Converged Infrastructure

Hyper-Converged Infrastructure
"The hyper-converged solution has got an almost self-healing aspect to it. There’s an intelligent software layer that enables us to reduce our IT overhead in terms of maintaining the hardware and we use less than 10% of the power that the old equipment used." Phil Fenn, Partner, Mercer & Hole

A well-chosen hyper-converged infrastructure offers several benefits, including increased efficiency and easier management.

This means choosing the right technology. Analysts IDC have warned that it will ‘mature into a market with only a few dominant vendors’, software longevity is an important consideration.

It also means sizing it correctly, achieving best practice implementation and quite probably integrating it with the cloud.

How we can help

As a partner of Nutanix, Dell-EMC, HPE and Lenovo, Total is well place to advise you on the relative merits of Dell EMC VxRail, HPE SimpliVity and each vendors Nutanix-based solution.

We can also provide you with the design expertise to create a resilient hybrid environment, by integrating your hyper-converged infrastructure with the cloud.

Total can help you size it correctly: deploying a discovery tool to analyse your infrastructure and workloads and interpreting the findings. As well as providing the technical expertise for best practice installation, configuration, migration, testing and documentation.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Technology solutions to benefit your organisation

Technology solutions to benefit your organisation

Technology is now integral to the operation and efficiency of your organisation.

The right technology will enable you to keep pace with those around you and, if timed correctly, can help you move ahead of them.

Total can help you with a range of technology solutions focused around four core competencies:

  • Modern Data Centre
  • Modern Workspace
  • Networking
  • Security, Access & Identity.

Our recipe for success

Working with Total you benefit from:

  • the technical expertise of experienced consultants – people that know all the pitfalls and how to avoid them
  • a proven methodology for successful implementation, supported by guaranteed outcomes at each project stage
  • the experience of having done it all before, across a variety of environments
  • excellent working relationships with all the key vendors.  

Modern management - Nick Fothergill

Modern Management

Modern Management
“Modern management saves us huge amounts of time imaging, setting-up and configuring new user devices. It also enables us to easily wipe lost or stolen devices and to push out security updates without a user being on the corporate network – confident it’ll be deployed as soon as the user is on the internet.” Nick Fothergill, Technical Services Manager, Total

Managing Windows devices and users consumes as lot of IT time and resource. The move to Windows 10 provides the opportunity to reduce this with ‘modern management’.

This is Microsoft’s favoured approach to managing Windows 10 devices and users. It makes it easier to manage devices, throughout their lifecycle, with fewer tools, and more automation.

Modern management integrates use of three technologies to automate and simplify device management:

  • Windows Autopilot, a cloud service from Microsoft, to enable zero-touch deployment of new devices

  • mobile device management, typically provided by Microsoft InTune, to manage the devices, and
  • Azure Active Directory, Microsoft’s cloud-based identity and access management service, so you can manage devices even when they’re not connected to the network.

The result is not just simpler, easier, lower touch management, but full control of the device, throughout its lifecycle, with very little overhead.

How we can help

Total’s Windows Autopilot and Microsoft Intune Accelerator enables you to evaluate the suitability and effectiveness of this approach – providing you with a best-practice 25 users, 25 devices implementation and the basis for a successful roll-out.

Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0845 647 0000*


Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

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Total Backup & DR Factsheet

Why it’s time to rethink your backup and DR

Total Backup & DR

Gain the assurance of effective backup, restoration and DR. 

Total provides you with secure, managed backup, recovery and (optionally) disaster recovery (DR). You benefit from simple, secure and reliable backup and recovery that takes care of itself. Typically, this comes with significant cost savings too.     

Why would you want it?

Secure, reliable and cost-effective backup and recovery is now more important than ever. 

Total Backup and Total Backup and DR can provide you with a simple and effective answer to today’s backup and recovery needs, combined with significant cost savings.

Total Backup is designed for use in on-premise data centres and provides almost instant local recovery plus archive to Total’s hybrid data centre.

Total Backup and DR additionally allows full recovery to Microsoft Azure.

Both combine the technical excellence of Rubrik technology with a manged service, so you don’t need to worry about the security and reliability of your backup and recovery.

With Total Backup and Total Backup and DR you benefit from:

  • easy onboarding and service transition

  • visionary technology (2017 Gartner Magic Quadrant for Data Center Backup and Recovery Solutions)
  • a multi-node cluster design for built-in redundancy
  • very efficient deduplication, typically producing significant cost savings
  • high levels of security, with all data encrypted at rest and in-flight plus native immutability, stopping ransomware changes
  • continuous trickle-feed backup, eliminating both the need for a backup window and a common cause of backup failure
  • rapid recovery (30-40TB in just a couple of minutes)
  • easily finding and recovering individual files
  • day-to-day management with proactive monitoring
  • inclusive upgrades to the latest Rubrik software
  • reliable, usable and auditable backups
  • regular reporting*
  • ITIL compliant service delivery
  • major incident management
  • the availability of on demand compute resource for DR*. 

 *Total Backup and Recovery only 

What Total do

Total provides low-touch backup or backup and DR delivered as a service – inclusive of Rubrik technology, its installation and configuration, and ongoing management and support.

1 Preparation
In consultation with your key technical and management stakeholders, Total will:

  • agree the policies to meet your recovery time (RTO) and point (RPO) objectives

  • gather details of your environment
  • agree the service start date
  • schedule implementation.

As part of the service, Total will provide a Rubrik appliance for installation in your data centre. As standard, this has 10TB capacity. Owing to its very high deduplication ratio this is sufficient for many organisations, but it can be increased in 1TB increments. The cost of this appliance is included within contracts of 3 years, or more.

2 Implementation and config
Total will install the Rubrik appliance in your data centre, perform on-site validation tests plus remote configuration of policies and test of backup.

3 Business as usual management
Total will provide on-going management, with proactive monitoring and monitoring alerts 24 x 365 to ensure correct operation of both the appliance and its backups. This is supported by formal problem management (ensuring that backups and restorations are succeeding and that any anomalies are addressed), platform management (managing and assigning polices) and change management (including licensing updates). 

Rubrik’s WAN-optimised replication ensures that production workloads aren’t impacted by archival. Archived data is moved to Total’s hybrid data centre after 14 days.

Total Backup and DR includes monthly reporting of SLA compliance, snapshot storage and system capacity, compliance status and recovery failures. On request, Total will conduct a quarterly test of recovery*. 

4 Major incident management
In the event of a major incident, requiring either local recovery, or recovery to the cloud*, a service manager will take immediate responsibility for incident resolution and reporting.

*Total Backup and Recovery only 

Prerequisites

Successful delivery requires:

  • data centre access (for Rubrik installation)

  • compatible data centre technology – see Table 1
  • a management level relationship owner
  • a systems admin contact for implementation
  • remote access to the environment
  • relevant administration rights
  • connectivity appropriate to backup volumes and RTO.

Table 1: Compatible data centre technology

Table 2: Compatible operating systems and applications 

Why Total?

Total Backup and Recovery combines superior technology with Total’s technical expertise and service delivery excellence.

Total is a Rubrik partner and is also technically accredited by the vendors of related technologies, like Microsoft, Nutanix and VMware. Total has its own team of specialist UK support professionals, all certified to at least MCITP level. Total is ISO 27001 (Information Security Management System) certified and follows ITIL service delivery processes and methodology.

Total supports and manages the infrastructure of a variety of public and private sector organisations ranging in size from tens up to thousands of users. Total’s quality of service delivery is consistently rated as very good or excellent.  

What next?

Contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000* to arrange an initial conference call with a specialist..

Enquire now . . . 


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Employee, worker & contractor privacy notice

Total Computer Networks Limited is a 'data controller'. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. The intention of the policy is to ensure the company are conducting themselves in line with latest data protection legislation.

This notice applies to current and former employees, workers and contractors. This notice does not form part of any contract of employment or other contracts to provide services. We may update this notice at any time but if we do so, we will provide you with an updated copy of this notice as soon as reasonably practical. The company does not intend to update former employees each time the policy is amended, however should a former employee wish to review the most recent version they are welcome to contact to the business and request the document. At which point it will of course be provided.

Contact details are as follows:
Email .(JavaScript must be enabled to view this email address)
Phone 0845 647 0000
In writing HR Dept, Total Computer Networks Limited, Newspaper House, Rothwell Road, Kettering, NN16 8GA.

Hospice receives sizeable donation from Total

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Total expands G-Cloud services

G-Cloud 11

G-Cloud 11 is a Crown Commercial Service agreement for the supply of specific cloud computing services to UK public sector organisations.

G-Cloud 11 (framework RM1557.11) runs until 1 July 2020, replacing the G-Cloud 10 agreement.

G-Cloud 11 encompasses the provision of the following cloud services:

  • Lot 1 - Cloud Hosting, which covers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) services that can help you deploy, manage and run software and/or provision and use processing, storage or network resources

  • Lot 2 - Cloud Software, which covers Software-as-a-Service (SaaS) applications, usually accessed over the internet or private network and hosted in the cloud
  • Lot 3 - Cloud Support, which refers to support and management services to set up and maintain cloud software or hosting services.  

Our services

Under the G-Cloud 11 agreement Total Computers can supply a specific set of Cloud Hosting (Lot 1), Software (Lot 2) and Support (Lot 3) services to UK public sector organisations.

Cloud hosting:

  • Azure – 48 specialised components, in accordance with the Microsoft framework, ranging from API management to VPN gateway
  • Citrix on Azure 
  • Container Instances       
  • Microsoft Azure Managed services          
  • Modern Managed Workspace   
  • SQL Server on virtual machines 
  • Storage Accounts.

Cloud software:

  • Dynamics 365 for Sales 
  • Enterprise Mobility + Security E3
  • Windows 10 Enterprise E3 Suite.

Cloud support:

  • Office 365 Support Services        
  • Cloud Backup and Recovery.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*


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Hewlett Packard Enterprise - Mark Armstrong

Citrix on Azure Accelerator

Successfully validate and accelerate a move to cloud delivery of your Citrix services. 

Total will provide you with a trial, 25 users, implementation of Citrix on Microsoft Azure. You benefit from a best-practice test implementation with which to assess its suitability plus the basis for a successful and accelerated roll-out.      

Why would you want it?

Like other software vendors, Citrix is moving to a cloud-based subscription model – providing a regularly updated, ‘evergreen’ platform. This can be achieved through the Citrix Cloud directly or via your own Citrix instance hosted on Microsoft Azure. The latter enables you to retain management control of your Citrix environment, to keep it close to business applications and gives you jurisdiction over where data resides.

Total’s Citrix on Azure Accelerator enables you to establish whether delivering Citrix from the cloud would suit your organisation – providing you with a trial implementation to 25 users and the basis for successful and accelerated roll-out. 

Specifically, you will benefit from:

  • the know-how of an experienced consultant

  • best-practice deployment
  • real world solution evaluation
  • the foundation for a successful implementation
  • (optional) Statement of Works and budget roll-out costs.

What Total do

Total’s Citrix on Azure Accelerator consists of five stages.

1 Kick-off workshop
The first step is a workshop led by Total’s consultant and involving relevant management and technical stakeholders (ie Citrix, Azure, security, network and application) from your organisation. There are three key elements to this.

  1. Gather requirements – this will include consideration of your business, user, security and application requirements, any application dependencies, plus project success criteria.
  2. Citrix Cloud and Azure overview – discussion of solution and configuration.
  3. Agree an outline project schedule – including key dates, prerequisites for success and roles and responsibilities.  

2 Plan delivery
Following the workshop, the consultant will plan implementation. As well as confirming the schedule of activity, this includes production of an Accelerator Project Document outlining requirements, infrastructure overview, success criteria and any prerequisites and changes. It is assumed that these are subject to a change control process and so will need to be completed by your team. 

3 Implementation
Total’s consultant will implement and configure the infrastructure required to test the solution with 25 users, so you can evaluate whether it successfully fulfils your business requirements. This includes:

  • Citrix Cloud components – configuration of Citrix control components to allow remote access to virtual apps and desktops
  • Citrix on Azure components – creation of a single Gold image, deployment via Machine Creation Services and optimisation for Citrix workloads (at this stage you can directly include any additional applications required), plus deployment of Citrix Cloud Connectors, to provide the required connectivity between Citrix Cloud and Azure
  • Personalisation configuration – user personalisation via Citrix User Profile Management and configuration of baseline Citrix Policies.

Additionally, the service can be tailored to provide the following optional additions.

3i Image customisation – to incorporate specific application or security requirements.
3ii Azure Health Check – if there is doubt over the health of your Azure presence Total can conduct a formal health check and detail any remedial actions required prior to commencing implementation.
3iii Azure infrastructure configuration – if not already in place, to co-locate Domain Services and File Servers in Azure (see Prerequisites below) and, if required, establish a VPN Gateway or ExpressRoute to establish connectivity between your data centre and Azure.
3iv Office 365 integration – while it is a common requirement to host Office 365 on Citrix, its caching and non-persistent hosts can compromise user experience. Total can implement and test FSLogix to provide effective integration with Office 365 and OneDrive for Business.  

 

4 Evaluation
The evaluation phase typically lasts 4-6 weeks, which is usually enough time to determine the suitability of the solution. During this time Total’s consultant will host weekly or fortnightly calls to review your test process and any configuration adjustments required, plus update the Success Criteria and Issue Log accordingly.

 

5 Review
Following the evaluation period, Total’s consultant will update the Accelerator Project Document to include an overview of what’s been done, highlight any risks or issues for further investigation and provide a final recommendation. If successful, they will develop a proposal outlining the suggested approach, resources required and cost for a full environment roll-out.

 

Prerequisites

A successful project requires:

  • a management level sponsor – typically the head of end-user computing

  • the involvement of relevant technical stakeholders (Citrix, Azure, security, network and application)
  • a correctly working Microsoft Azure subscription (see 3ii)
  • co-location of Domain Services and File Servers in Microsoft Azure (see 3iii)
  • data centre to Azure connectivity (see 3iii)
  • remote, administrator level, access to relevant systems.

Why Total?

Total’s Citrix consultants combine years of Citrix experience with expertise in multiple Citrix technologies and, in most cases, individual certification to the highest level (Citrix Certified Expert). Plus, they have the breadth of knowledge necessary to understand and anticipate dependencies with your broader infrastructure.

Total’s consultants have successfully undertaken Citrix projects for public and private sector organisations ranging in size from a hundred up to tens of thousands of users.

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


Citrix on Azure Accelerator Factsheet

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The Howard de Walden Estate

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Windows Autopilot and Microsoft Intune Accelerator

Discover the benefits of Microsoft’s ‘modern management’ of Windows 10 devices. 

Total will provide you with a trial, 25 users, 25 devices, implementation of Windows Autopilot and Microsoft Intune. You benefit from a best-practice test implementation with which to assess the benefits of modern management for your organisation.      

Why would you want it?

Microsoft is making it simpler to configure and manage Windows 10 devices with ‘modern management’. This utilises Windows Autopilot to set up and pre-configure new devices and an MDM solution, such as Microsoft Intune, to also manage your Windows PCs – negating the need for Group Policy or Configuration Manager. With the addition of Azure Active Directory, you can manage devices even when they’re not connected to you network.

The result is not just simpler, easier, lower touch management, but full control of the device, throughout its lifecycle, with very little overhead.

Total’s Windows Autopilot and Microsoft Intune Accelerator enables you to evaluate the suitability and effectiveness of this approach – providing you with a trial implementation to 25 users and 25 devices and the basis for a successful roll-out. 

Specifically, you will benefit from:

  • the know-how of an experienced consultant

  • best-practice implementation
  • real world solution evaluation
  • the foundation for a successful roll-out
  • (optional) Statement of Works and budget roll-out costs.

What Total do

Total’s Windows Autopilot and Intune Accelerator consists of five stages.

1 Kick-off workshop
The first step is a workshop led by Total’s consultant and involving relevant management and technical stakeholders (ie security, network, infrastructure and desktop) from your organisation. There are three key elements to this.

  1. Gather requirements – this will include consideration of your business, user, security and application requirements, any application dependencies, plus project success criteria.
  2. Introduce Autopilot and Intune, along with discussion of configuration, hardware and trial users.
  3. Agree an outline project schedule, including key dates, any prerequisites for success and agree roles and responsibilities.  

2 Plan delivery
Following on from the workshop the consultant will plan implementation. As well as confirming the schedule of activity, this includes production of an Accelerator Project Summary documenting requirements, infrastructure overview, success criteria, any other relevant information and prerequisites – such as changes, software and licensing. It is assumed that these are subject to a change control process and so will need to be completed your team.   

3 Implementation
As part of the implementation Total’s consultant will, if not already installed, implement Azure AD Connect, in order to synchronise users from Active Directory to Azure Active Directory. Total’s consultant will configure Autopilot and Intune, conduct enrolment setup of 25 users and 25 devices, test profile enrolment, security enrolment and application deployment and complete enrolment documentation.

4 Evaluation
The evaluation phase typically lasts a month, which is usually enough time to determine the suitability of the solution. During this time Total’s consultant will host weekly or fortnightly calls to review any configuration adjustments required.      

5 Review
Following the evaluation period, Total’s consultant will update the Accelerator Project Summary to include an overview of what’s been done, highlight any risks or issues for further investigation and provide a final recommendation. If desirable, they will subsequently develop a Statement of Works outlining the suggested approach for organisation-wide implementation together with resource requirements and cost.

Prerequisites

A successful assessment requires:

  • a management level sponsor

  • the involvement of relevant technical stakeholders (security, network, application, desktop/VDI and infrastructure)
  • remote, administrator level, access to relevant systems.

Why Total?

Total is a longstanding Microsoft Partner, with multiple competencies, and combines in-depth technological knowledge with a proven methodology and excellent people.

Each of Total’s consultants combine technical expertise with years of experience – gained not just with Windows but with its inter-dependent hardware, applications and infrastructure.

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


Windows Autopilot and Microsoft Intune Accelerator Factsheet

Windows 10 Readiness Assessment Factsheet

Windows 10 Readiness Assessment

Enable a well-thought through, controlled and successful migration to Windows 10 with this discovery and assessment service.  

Total will assess the suitability of your existing applications, hardware and user profiles for migration to Windows 10. You benefit from an objective assessment of your current state, identification of potential problems and the expert advice of an experienced consultant.     

Why would you want it?

Extended support for Windows 7 ends on 14 January 2020, which means an end to security updates and support.

Migration to Windows 10 brings with it an always up-to-date operating system (OS), via its twice-yearly feature updates, that’s inherently more secure. It also allows you to continue running Windows 7 applications as a virtual PC application.

But OS migrations can be hard to get right.

Total’s Windows 10 Readiness Assessment will provide you with the foundations for a controlled and successful migration to Windows 10. Not only will you get a clear view of your current estate, along with any incompatibilities and potential pitfalls, but you’ll be able to discuss the best route forward with an experienced consultant.

Specifically, you will benefit from:

  • the expertise of an experienced consultant

  • an up-to-date and accurate view of your IT estate
  • specific Application, Hardware and User Profiling reports
  • consultant led discussion of your best migration route 
  • (optional) Statement of Works and budget migration costs.

What Total do

Total’s Windows 10 Readiness Assessment consists of four stages.

1 Kick-off workshop
The first step is a workshop with Total’s Windows 10 expert and relevant management and technical stakeholders (ie security, application, network, infrastructure and desktop) from your organisation. At this, Total’s consultant will agree objectives with you, outline the process, introduce the discovery tools and establish prerequisites for success.

2 Plan delivery
Following on from the workshop the consultant will plan delivery. This includes production of an Assessment Summary, documenting requirements, success criteria, prerequisites (such as licensing, servers and accounts) and agreed schedule. 

3 Discovery
Total’s consultant will install the discovery tools and work with your team to deploy agents to up to 50 devices. Following this you may choose to deploy the agent to additional devices yourselves.

Typically, the discovery tools will run for 4-6 weeks and during this time Total’s consultant will be in regular contact to check that data is being correctly gathered.

4 Review
Total’s consultant will analyse the data and produce a set of reports assessing your Windows 10 readiness, in terms of applications, hardware and user profiles.

The consultant will present their findings to you together with recommendations on your best route forward. If desirable, they will subsequently develop a Statement of Works outlining the suggested approach together with resource requirements and cost.

Prerequisites

A successful assessment requires:

  • a management level sponsor
  • the involvement of relevant technical stakeholders (security, network, application, desktop/VDI and infrastructure)
  • remote, administrator level, access to relevant systems.

Why Total?

Total is a longstanding Microsoft Partner, with multiple competencies, and combines in-depth technological knowledge with a proven methodology and excellent people.

Each of Total’s consultants combine technical expertise with years of experience – gained not just with Windows but with its inter-dependent hardware, applications and infrastructure.

What next?

To learn more, arrange an initial conference call with a member of our solutions team by contacting your account manager, submitting an enquiry through the form below or calling us on 0845 647 0000*.

Enquire now . . . 


EUC Survey Report

Download survey report

Are UK IT Director’s suffering avoidable end-user computing issues?

Survey shows that management and support is still causing problems for many IT Directors.

We surveyed 70 senior UK IT professionals to understand some of the pains experienced in managing and supporting end-user computing devices and users.

To access your copy of our findings, please complete and submit the form below.


Total ranked in Sunday Times HSBC International Track 200

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2019: IT trends to look out for