Privacy and Cookies

Total Computer Networks Limited (TCN) and the other company in the group, Total Computer Services Limited (TCS) have several offices around the UK, but the main office is located at Newspaper House, Rothwell Road, Kettering, NN16 8GA. As the work of both companies is closely connected, this Privacy Notice applies to the work of both companies.

We recognise that we may process 'personal data' and/or 'special category data' (as defined in the UK data protection legislation) as part of our contracted services and/or in associated administration. In some circumstances TCN and/or TCS will be the 'data controller' for the processing and in others, they will be the 'data processor' where the company processes personal data in providing the services on behalf of a client. Whilst this will depend on the nature of the processing, it will always be clear from the contract Terms and Conditions.

Data may be shared with third parties as part of the contracted services and/or if we are required to do so by UK law. We cannot accept any liability for any processing by a third party where we are not the Data Controller for that information.  

In compliance with legislation, a cookie audit has been conducted on our website. Cookie files are internet based files which help your system to see and utilise the website. We utilise Google Analytics on our site to monitor and improve the site. No personal data is processed in this process. You are at liberty to turn off cookies in your browser, but this may impact adversely on your use of our website.

All feasible security measures are in place. Data are retained as long as they remain pertinent to the purpose for which we collected them. Once no longer relevant, all data are destroyed by secure means.

None of the above affects your rights under the legislation, in particular your right to access the data we hold on you. If you wish to request a copy of your data, please submit it in writing/email to the Company. You may request a copy of the personal information we may hold on you – this should be submitted in writing by letter or email (details on the website). Please include enough information to enable us to identify you and search for appropriate data.

If you are dissatisfied with this policy, have queries about our data protection procedures or wish to lodge a complaint, please contact the company in the first instance. Thereafter you have the right to submit a complaint to the Supervisory Authority, the Information Commissioner’s Office (ICO):

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF.