Cisco Maintenance & Support

Resolve issues with Cisco hardware and software with this service.

Total offers a maintenance and support service, delivered to a SLA of your choosing for Cisco equipment. You’ll benefit from a service tailored to your needs, delivered by a team of local, Cisco certified engineers, with ready access to spare parts.

Why would you want it?

Failures to your networking and communications infrastructure can soon leave parts of your organisation unable to work effectively. If your organisation’s network and communications are built on Cisco technologies you’ll know that you need authorised software support in order to obtain vital IOS updates.

Total’s Cisco Maintenance and Support service provides all the benefits of Cisco SMARTnet support along with several service enhancements and at around 40% less cost.

Total’s service provides you with ready access to a Cisco certified engineer, wherever you are in the country, with local stocks of replacement parts, to enable hardware failures to be resolved in a timely fashion.

All Cisco products are covered, including many ‘end of life’ products no longer eligible for direct vendor support.  

With Total’s Cisco Maintenance and Support you benefit from:

• one number to call for any issue with Cisco hardware or software
• a UK service desk always staffed by a minimum of seven Cisco certified engineers
• a service tailored to your needs
• pick and mix choice of response/fix times
• ‘response’ defined as engineer to site (exceeding SMARTnet’s phone call response)
• remote control for rapid assessment and/or resolution
• cover available up to 24 hours a day, every day
• nationwide (+international) coverage
• engineers certified to a minimum of CCNE (Cisco Certified Network Engineer) supported by senior technical consultants.

What Total do

Total provides hardware break-fix and software support for Cisco devices.

The service is delivered to an agreed Service Level Agreement (SLA) that is tailored to reflect your requirements:

• operating during normal business hours (09:00-17:00, Monday-Friday excluding public holidays) up to 24 hours a day, 365 days a year
• with guaranteed response or fix times of 4 hours, 8 hours or next business day
• throughout the UK (with cover also available for European satellite locations).

Prerequisites

Successful service delivery requires site/equipment access consistent with the contracted hours of service. 

Why Total?

Total’s Cisco Maintenance and Support service is delivered through a trusted partner with certification as both a Cisco Gold Partner (Cisco’s highest level of partner accreditation) and a Cisco Services Partner. This enables Total to provide you with an effective maintenance and support service that’s underpinned by:

• a large, national network of Cisco certified engineers, so there’s always one available near to your site
• ongoing investment in engineers’ skills to ensure that they have the right know-how plus
• easy access to local spares so that they can provide a timely fix.

Total’s Cisco Maintenance and Support service consistently exceeds SLA. The Cisco Maintenance and Support service is being successfully delivered to single and multi-site organisations in both the public and private sectors, ranging in size up to tens of thousands of users. 

What next?

To obtain a quotation please email your account manager (or .(JavaScript must be enabled to view this email address)) with details of:

• Your equipment – specification (or manufacturer’s part number plus any upgrades), serial number and location
• Service requirements – hours of cover and response level.

Alternatively, if you’d like to know more about our service first, contact your account manager, submit the enquiry form below or call us on 0845 647 0000* to arrange a conference call or meeting with a break-fix maintenance specialist. 

At a glance