Resolve issues with Cisco hardware and software with this service.
Total offers a maintenance and support service, delivered to a SLA of your choosing for Cisco equipment. You’ll benefit from a service tailored to your needs, delivered by a team of local, Cisco certified engineers, with ready access to spare parts.
Failures to your networking and communications infrastructure can soon leave parts of your organisation unable to work effectively. If your organisation’s network and communications are built on Cisco technologies you’ll know that you need authorised software support in order to obtain vital IOS updates.
Total’s Cisco Maintenance and Support service provides all the benefits of Cisco SMARTnet support along with several service enhancements and at around 40% less cost.
Total’s service provides you with ready access to a Cisco certified engineer, wherever you are in the country, with local stocks of replacement parts, to enable hardware failures to be resolved in a timely fashion.
All Cisco products are covered, including many ‘end of life’ products no longer eligible for direct vendor support.
With Total’s Cisco Maintenance and Support you benefit from:
Total provides hardware break-fix and software support for Cisco devices.
The service is delivered to an agreed Service Level Agreement (SLA) that is tailored to reflect your requirements:
Application networking services
Servers (Unified Computing)
Software (IOS & NX-OS)
Successful service delivery requires site/equipment access consistent with the contracted hours of service.
Total’s Cisco Maintenance and Support service is delivered through a trusted partner with certification as both a Cisco Gold Partner (Cisco’s highest level of partner accreditation) and a Cisco Services Partner. This enables Total to provide you with an effective maintenance and support service that’s underpinned by:
Total’s Cisco Maintenance and Support service consistently exceeds SLA. The Cisco Maintenance and Support service is being successfully delivered to single and multi-site organisations in both the public and private sectors, ranging in size up to tens of thousands of users.
Alternatively, if you’d like to know more about our service first, contact your account manager, submit the enquiry form below or call us on 0845 647 0000* to arrange a conference call or meeting with a break-fix maintenance specialist.
1/3/5 year(s) fixed termPrerequisites
Appropriate site accessKey benefits