Customer Centre

Quickly and easily resolve account queries whenever you want.

Total gives you the option of securely accessing your customer account. You benefit from the convenience of reviewing account and transaction details whenever you want. You can also have customised reports set-up to track what’s most important to you.

Why would you want it?

The Customer Centre gives you the option of directly accessing details of your account with Total. Providing you with rapid, self-service resolution of account queries plus access to detailed historic information.

The Customer Centre gives you secure access to your Total account, enabling you to:

  • see the status of current orders
  • review back orders
  • access financial statements
  • print copy invoices
  • log supports calls
  • view quotations
  • consult customised reports.

Through the Customer Centre you access a secure silo containing live account details from Total’s back-end business management system. You benefit from:

  • rapidly resolving account queries
  • when you want access
  • from any browser enabled device (smart phone, tablet or PC)
  • an intuitive, easy to use interface
  • determining (via the account’s lead contact) who else can access your account.

What Total do

Total makes use of the sophisticated access controls within its business management system to allow approved users secure access to details of their employing organisation’s account (and only this account).

Each account has a lead contact (usually the individual within your organisation that owns the operational relationship with Total). For your security, Customer Centre users will only be set-up with the authorisation of the lead contact.  

Total can also create customised reports for specified users enabling them to track trends in expenditure, products purchased and bonded stock levels.

Prerequisites

To access the Customer Centre you must be an active customer of Total Computers.  

Why Total?

Total aims to make your life easier by providing great value, sound advice, reliable service and being easy to work with.

Total has the scale, relationships and systems to efficiently supply just about any piece of information and communications technology you can think of. 

What next?

Contact your account manager or submit the enquiry form below to obtain access to the Customer Centre. 

Downloads

Customer Centre Factsheet
Customer Centre Factsheet Download PDF

Enquire now . . .