Many organisations now see home working as something that will persist.
But providing, managing and supporting user IT at hundreds or thousands of locations throws up many new challenges for already hard-pressed IT teams.
Total has the expertise, experience and resources to help you.
Not only is Total already doing this for many of your peers, Total has the flexibility to tailor a service to your needs . . . and to get it operational very quickly. Total can help you in five key areas.
1 Choosing the right equipment
Total can help you define equipment bundles for different user types and situations – including a rapid set-up and put away bundle for kitchen table workers.
2 Streamlining deployment
Implementation of Windows Autopilot, a key part of Microsoft’s ‘modern management’ of user device, enables a zero-touch digital deployment.
4 Hassle-free support
A widely dispersed user base typically requires supporting in new and additional ways. Total can provide you with a responsive break-fix service, delivered at user’s home or office location, with tiered support levels up to a same-day fix for your priority users. Total can also provide you with additional first to third line support, around the clock, to take the strain off your in-house team.
“Total has been there for us each time we’ve had to face a challenge and work through the difficulties of a large change program across 2,500 staff. . . We trust them to do the things we can’t go and do ourselves.”