Many organisations now see home working as something that will persist.

But providing, managing and supporting user IT at hundreds or thousands of locations throws up many new challenges for already hard-pressed IT teams.

How Total can help

Total has the expertise, experience and resources to help you.

Not only is Total already doing this for many of your peers, Total has the flexibility to tailor a service to your needs . . . and to get it operational very quickly. Total can help you in five key areas.

1 Choosing the right equipment
Total can help you define equipment bundles for different user types and situations – including a rapid set-up and put away bundle for kitchen table workers.

2 Streamlining deployment
Implementation of Windows Autopilot, a key part of Microsoft’s ‘modern management’ of user device, enables a zero-touch digital deployment.

Total can help you manage the physical deployment of equipment with:

  • Pre-delivery configuration, including Window 10 base image and creation of Hash ID (for Windows Autopilot and Microsoft Intune)
  • Assembly of bespoke equipment bundles for single delivery per location  
  • Asset management – recording serial numbers and delivered location
  • Delivery to home locations, with planned 1-hour time slots
  • Quick Start user set-up instructions
  • Warranty registration.

3 Simplifying management
Together, Microsoft and Total can help you simplify management:

  • Implementing Microsoft Intune for easy, remote device management
  • Utilising Windows-as-a-Service for an always up-to-date Windows 10 operating system
  • Azure Activity Directory for identity and access management
  • API integration of your workflow into Total’s ERP, service management and courier systems.

4 Hassle-free support
A widely dispersed user base typically requires supporting in new and additional ways. Total can provide you with a responsive break-fix service, delivered at user’s home or office location, with tiered support levels up to a same-day fix for your priority users. Total can also provide you with additional first to third line support, around the clock, to take the strain off your in-house team.

5 Effortless leaver management

  • Day before delivery of appropriate packaging
  • Collection of device and peripherals in planned time slot
  • Physical and digital sanitisation
  • Update of asset register
  • Secure warehousing ready for re-issue.
A partner you can rely upon

Technically capable people that know what they’re doing

Managed for you from start to finish

Logistical expertise combined with a proven process

Nationwide network of engineers

Superb customer expereince throughout

Extensive experience gained with multiple organisations

“Total has been there for us each time we’ve had to face a challenge and work through the difficulties of a large change program across 2,500 staff. . . We trust them to do the things we can’t go and do ourselves.”
See and hear how we helped others
Direct Line Group
View case study
Knight Frank
View case study
View case study
Related content
Taking care of your home workers
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Modern Management
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Windows Autopilot and Microsoft Intune Accelerator Factsheet
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End-User Computing-as-a-Service
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Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*

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