Despite vendors’ continuing efforts to simplify management, it seems harder than ever to maintain a performant infrastructure that meets your organisation’s technological needs.
Why is this?
Typically, it’s a combination of factors: increasing internal expectations of service, expanding hours of operation, the diversity of technologies in use, their greater technical complexity, the new management challenges of cloud/hybrid, and the extension of IT’s responsibility into a variety of non-traditional areas, combined with the ongoing difficulty of attracting and retaining skilled IT staff.
Total has the people, processes and technology to help you manage your infrastructure effectively – addressing issues rapidly, minimising downtime, optimising performance, increasing productivity and reducing operational costs.
Through Total you can draw on the expertise of a UK team of experienced IT professionals for key management and support work.
The service is tailored to meet your needs and ranges from augmenting your IT team with third line and out of hours support through to taking proactive responsibility for as much of your infrastructure as you want.
You can choose individual services, like Azure Management or Break-Fix Maintenance, or combine elements to construct a more comprehensive managed service centred around Service Desk.
“Total take day-to-day care of all our IT management, support and infrastructure around the clock, twenty-four by seven, which is brilliant.”