Private Cloud Platform

Obtain the best in enterprise class computing without the cost.

Total’s Private Cloud Platform offers virtual machines (VM) managed to achieve 99.99%+ availability, with the flexibility to scale up or down every month. You benefit from using state of the art infrastructure, paying only for what you need and highly competitive pricing.

Why would you want it?

This service provides you with a flexible, easy and cost effective way of providing the compute resource you need to run your systems.

Developing and operating your own data centres is costly. All the more so if you build-in effective back-up and fully functional DR. Total’s Private Cloud Platform gives you flexible access to enterprise class cloud computing, to either augment or replace your existing data centre (DC).  

With Total’s Private Cloud Platform you benefit from:

  • a highly resilient, enterprise class infrastructure
  • high performance, very low latency inter-DC connectivity
  • proven technologies from leading Tier 1 vendors
  • zero capital investment
  • 99.99%+ availability across the logical DC (not merely within the primary DC)
  • a monitorable Service Level Agreement (SLA) with non-performance penalties
  • the flexibility to scale resources up or down month-to-month
  • a minimum commitment of one VM
  • paying only for what you need, with monthly billing
  • the option of fixing prices for up to five years
  • a clear cost of serving the infrastructure requirements of each part of your organisation, enabling internal charge back.

What Total do

What Total do Total provides you with managed, highly available virtual machines in a highly resilient logical DC.

Two physically separate, best in class DCs are connected, with multi-path Tier 1 connectivity, to create a single logical DC, with automatic failover between the physical DCs.

Within each DC an identical technology stack comprises:

  • Cisco networking and firewalls
  • F5 and Kemp load balancers
  • HP 3PAR storage
  • HP and Dell servers
  • VMware server virtualisation
  • Microsoft Windows OS.

Virtual machines can be provided in five standard sizes and combined to suit your needs. 

Each is a fully committed (ie uncontended) resource dedicated to your use, replicated in each physical DC.

This is managed to achieve a minimum of 99.99% availability (measured up to and including the hypervisor) across both data centres (ie the measure includes the inter-DC connectivity) with:

  • live access to performance monitoring for your hosted VMs
  • monthly performance reports
  • penalty service credits detailed within the SLA.

Data backup is retained for 30 days with a Recovery Time Objective (RTO) of 1 hour and Recovery Point Objective (RPO) of 15 minutes. However, the retention policy can be adapted to meet your specific needs with typical options including the addition of 4 weekly and 11 monthly updates and this plus the addition of 5 yearly updates.

Optionally, you can extend Total’s management of your Private Cloud Platform to include support and management of your Operating System as well key applications:

  • management of your Windows OS to ensure the same 99.99%+ availability as your VMs
  • management of Microsoft Exchange, Active Directory, SQL, SharePoint and Remote Desktop Services, Citrix XenApp or XenDesktop, file and print and/or Adobe Reader to ensure 99.99%+ availability (NB SQL may require a different configuration to achieve this)
  • patching and updating on an agreed cycle
  • ITIL compliant change management process.

Microsoft Licensing

Microsoft licences can be provided under a Services Provider Licence Agreement (SPLA) which means that licences can be paid for monthly according to usage.

Alternatively, if you have existing licences under an Enterprise Agreement or Software Assurance you will have licence mobility and can move these to the cloud.


Successful service delivery assumes your existing server infrastructure is VMware virtualised (otherwise a migration assessment is required) and high performance connectivity to Total’s DC. 

Why Total?

Total’s Private Cloud Platform combines technical expertise, investment in Tier 1 technologies and service delivery excellence with very attractive prices.

A holistic design brings networking, connectivity and infrastructure together to combine two physical DCs into a single logical DC, enabling seamless, live replication. This compares with the approach taken by most other UK providers which operate a single DC combined with a secondary technology, such as storage replication, to make an out of sync copy to a secondary DC. 

The service is delivered to ISO 9001, 14000, 20000 and 27001 requirements (certifications pending). 

What next?

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000* to arrange an initial conference call. 


Private Cloud Platform Factsheet
Private Cloud Platform Factsheet Download PDF

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