Effectively and efficiently responding to incidents and service request is troublesome.

It is time-consuming, and for many IT teams it can also be an unwelcome distraction from the sort of proactive work that could really benefit your organisation.

Plus, with changing working patterns and expanding hours of operation extending the working day, it is also becoming more challenging and/or costly to provide the lengthy hours of support expected.

Is it time for a change of approach?    

How Total can help

Total can provide you with a Service Desk that provides a friendly and efficient single point of contact for all IT related issues, around the clock – and at a lower cost than doing it yourself.

As well as taking all calls, Service Desk provides first line investigation and diagnosis, typically achieving a very high first-time fix rate, and manages service requests. The team will also take responsibility for liaising with escalation to second/third line support, routing to specialist resolver groups, including third party providers, and keeping users informed throughout.

The service can be tailored to your needs and can include problem and change management as well as VIP support for key individuals.

A partner you can rely upon

Specialist UK team of certified IT professionals

Services available up to 24 hours a day, every day of the year

Great customer service combined with high first-time fix

ITIL compliant service delivery processes and service governance 

ISO 27001 (Information Security Management System) certified 

A breadth of experience of gained across a variety of organisations

I’ve had a lot of experience with outsourcers, both good and bad, and I’ve even worked as a Service Delivery Manager, so I can appreciate what good service looks like, and I’ve never heard a bad word about Total.
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Talk to Total

To learn more contact your account manager, submit the enquiry form below or call us on 0345 647 0000*

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