Total Backup & DR

Gain the assurance of effective backup, restoration and DR. 

Total provides you with secure, managed backup, recovery and (optionally) disaster recovery (DR). You benefit from simple, secure and reliable backup and recovery that takes care of itself. Typically, this comes with significant cost savings too.     

Why would you want it?

Secure, reliable and cost-effective backup and recovery is now more important than ever. 

Total Backup and Total Backup and DR can provide you with a simple and effective answer to today’s backup and recovery needs, combined with significant cost savings.

Total Backup is designed for use in on-premise data centres and provides almost instant local recovery plus archive to Total’s hybrid data centre.

Total Backup and DR additionally allows full recovery to Microsoft Azure.

Both combine the technical excellence of Rubrik technology with a manged service, so you don’t need to worry about the security and reliability of your backup and recovery.

With Total Backup and Total Backup and DR you benefit from:

  • easy onboarding and service transition

  • visionary technology (2017 Gartner Magic Quadrant for Data Center Backup and Recovery Solutions)
  • a multi-node cluster design for built-in redundancy
  • very efficient deduplication, typically producing significant cost savings
  • high levels of security, with all data encrypted at rest and in-flight plus native immutability, stopping ransomware changes
  • continuous trickle-feed backup, eliminating both the need for a backup window and a common cause of backup failure
  • rapid recovery (30-40TB in just a couple of minutes)
  • easily finding and recovering individual files
  • day-to-day management with proactive monitoring
  • inclusive upgrades to the latest Rubrik software
  • reliable, usable and auditable backups
  • regular reporting*
  • ITIL compliant service delivery
  • major incident management
  • the availability of on demand compute resource for DR*. 

 *Total Backup and Recovery only 

What Total do

Total provides low-touch backup or backup and DR delivered as a service – inclusive of Rubrik technology, its installation and configuration, and ongoing management and support.

1 Preparation
In consultation with your key technical and management stakeholders, Total will:

  • agree the policies to meet your recovery time (RTO) and point (RPO) objectives

  • gather details of your environment
  • agree the service start date
  • schedule implementation.

As part of the service, Total will provide a Rubrik appliance for installation in your data centre. As standard, this has 10TB capacity. Owing to its very high deduplication ratio this is sufficient for many organisations, but it can be increased in 1TB increments. The cost of this appliance is included within contracts of 3 years, or more.

2 Implementation and config
Total will install the Rubrik appliance in your data centre, perform on-site validation tests plus remote configuration of policies and test of backup.

3 Business as usual management
Total will provide on-going management, with proactive monitoring and monitoring alerts 24 x 365 to ensure correct operation of both the appliance and its backups. This is supported by formal problem management (ensuring that backups and restorations are succeeding and that any anomalies are addressed), platform management (managing and assigning polices) and change management (including licensing updates). 

Rubrik’s WAN-optimised replication ensures that production workloads aren’t impacted by archival. Archived data is moved to Total’s hybrid data centre after 14 days.

Total Backup and DR includes monthly reporting of SLA compliance, snapshot storage and system capacity, compliance status and recovery failures. On request, Total will conduct a quarterly test of recovery*. 

4 Major incident management
In the event of a major incident, requiring either local recovery, or recovery to the cloud*, a service manager will take immediate responsibility for incident resolution and reporting.

*Total Backup and Recovery only 

Prerequisites

Successful delivery requires:

  • data centre access (for Rubrik installation)

  • compatible data centre technology – see Table 1
  • a management level relationship owner
  • a systems admin contact for implementation
  • remote access to the environment
  • relevant administration rights
  • connectivity appropriate to backup volumes and RTO.

Table 1: Compatible data centre technology

Table 2: Compatible operating systems and applications 

Why Total?

Total Backup and Recovery combines superior technology with Total’s technical expertise and service delivery excellence.

Total is a Rubrik partner and is also technically accredited by the vendors of related technologies, like Microsoft, Nutanix and VMware. Total has its own team of specialist UK support professionals, all certified to at least MCITP level. Total is ISO 27001 (Information Security Management System) certified and follows ITIL service delivery processes and methodology.

Total supports and manages the infrastructure of a variety of public and private sector organisations ranging in size from tens up to thousands of users. Total’s quality of service delivery is consistently rated as very good or excellent.  

What next?

Contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000* to arrange an initial conference call with a specialist..

Downloads

Total Backup & DR Factsheet
Total Backup & DR Factsheet Download PDF

Enquire now . . .