Total Managed Services

Let us handle your IT needs so you can focus on your business.

Let Total Computers guide you towards an improved Managed Services solution.

Managed IT services are a must-have for businesses that want to focus on their core business concerns without getting bogged down by IT-related issues. These services are provided by third-party contractors who take on the responsibility of maintaining IT devices for the customer. Remote monitoring and management of IT devices is a common type of managed IT service. In fact, it is essential for any business that wants to stay competitive in today's fast-paced world. These services have evolved to include cloud services such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). It is crucial for businesses to invest in managed services to ensure that their IT infrastructure is always up and running, enabling them to focus on what really matters - their business growth.

How Total Can Help

We understand that your business goals are your priority. That's why our managed service provision takes care of all your IT needs, allowing you to focus on what matters most. Our team of experts is here to provide support for functional assistance, platform management, and infrastructure maintenance. With our tailored service, we ensure smooth daily operations, giving you the freedom to concentrate on growing your business.

We have a team of highly skilled ITIL-aligned professionals who can seamlessly integrate with your IT infrastructure, providing support from 1st to 3rd line. By conducting comprehensive reviews, we drive transformation of your IT systems to deliver on your strategic objectives, giving you complete peace of mind. Our experts think outside the box, ahead of the game, to ensure your business downtime is reduced to a minimum and productivity is always at its peak. With industry leading accreditations, Total Computers is fully equipped to manage your business IT services and keep your team running even through a crisis.

At Total Computers, we take great pride in delivering exceptional results through our robust systems and consistently meeting our SLAs. Having worked with over 200 Managed Service Customers, completing 54,000+ tickets within 98% SLA, we have demonstrated our excellence with current and new Managed Service customers.

Azure & Multi Cloud

Complimentary Assessment

Let’s begin with a discovery call to discuss your IT & business goals.  This will enable us to understand where you are now, where you want to get to and what needs to be done to get you there.

In the initial discovery call, we will cover:

  • Review of your current IT challenges 
  • Understand your people, processes and systems 
  • Short, medium and long-term business goals 
  • Sharing other customer success stories 

If you are interested in receiving a no-obligation IT strategy assessment, please fill-out this form and one of our specialists will be in-touch soon.

Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Taking Care of Technology

There's a greater demand than ever for businesses to utilise technology and we are here to make that process simple.

"I’ve had a lot of experience with outsourcers, both good and bad, and I’ve even worked as a Service Delivery Manager, so I can appreciate what good service looks like, and I’ve never heard a bad word about Total.”
Chris Lord
Head of IT,
GirlGuiding

Want to find out more about Managed Services?

Find out why Managed Services should be top of the agenda. See the steps you can take to make the most of digital transformation.

Resources

Learn more about our Managed Services portfolio, and the work we do...

Lifecycle Services

Total Computers is your trusted partner in simplifying the management of your technology lifecycle. With our comprehensive services, we ensure that the entire process is effortless, efficient, and virtually hands-free. From initial configuration to seamless device deployment and secure asset disposal, we take care of every aspect. Additionally, we offer Microsoft 365 and InTune solutions to enhance your productivity and streamline your operations.

Business Continuity

We understand that the success of your business relies heavily on the continuity of your IT environment. That's why we offer unparalleled support and expertise to ensure that your business stays up and running at all times. Our team of highly skilled professionals is dedicated to providing the highest level of assistance and knowledge, so you can focus on what matters most. Trust us to keep your IT environment live and your business thriving.

Service Desk

When technology fails to meet your expectations, rest assured that we are here to provide comprehensive support. Our team excels in delivering rapid response times, resolving issues on the first attempt, and adhering to agreed Service Level Agreements. This is our commitment to you - ensuring a seamless technology experience every time.

BreakFix/TPM

Are you constantly concerned about the potential for downtime and disruptions in your business operations? Don't let these worries weigh you down any longer. Take advantage of our comprehensive Total Support package specifically designed to address all your business needs. With our expertise and dedication, we guarantee to provide you with the utmost assistance and protection, ensuring that any potential downtime or dropouts become a thing of the past.

Security Management

Are you concerned about the security of your business's IT infrastructure? With the increasing number of cyber threats and data breaches, it's crucial to prioritise IT security support. Don't wait until it's too late to protect your valuable business assets and sensitive information. Stay one step ahead of potential risks and safeguard your operations with our reliable IT security solutions. Trust our expertise to provide you with comprehensive protection, ensuring the smooth and secure functioning of your business.

Platform Management

Looking for enhanced flexibility, reliability, and availability? Let our Cloud solutions bring a ray of sunshine into your day. Experience the ultimate in enterprise-class computing without the hefty price tag.

Monitoring

Is the thought of potential risks and vulnerabilities causing you to lose sleep? You can put your worries to rest with Total Computer's cutting-edge monitoring solutions, designed to safeguard your business and provide unmatched security. With our state-of-the-art technology and expert team, we will monitor every aspect of your business, ensuring that any potential threats are identified and neutralised before they can cause any harm.

Service Desk

We prioritise quick response times, aim for first-time fixes, and always work within agreed SLAs. It's a part of our core service offering.

Workspace Services

In today's world, flexible solutions are
crucial for agile working.

Managed Services Case Studies