Technology Services 2 is a Crown Commercial Service agreement for the supply of managed IT services to UK public sector organisations.
Technology Services 2 (framework RM3804) had an initial end date of 5 September 2019, which has now been extended until 5 September 2021. It replaces Technology Services (RM1058), which expired on 27 May 2017.
The framework consists of four lots and Total Computers is a Crown Commercial Service supplier under lots 1, 2, 3a-d and 4a.
Lot 1 – Technology Strategy & Services Design
This lot includes strategic consultancy services, enabling the development of a technology strategy aligned to the organisation’s strategic needs, as well as a range of specific technology design services, such as system architecture, WAN and LAN network design and capacity planning services.
Lot 2 – Transition and Transformation
This lot contains services focused on the process transformation, such as IT consultancy, project management and implementation services as well as recycling old equipment.
Lot 3 – Operational Services Service Group a: End User Services
Part a of Lot 3 is focused on the component elements of an end user support service, such as helpdesk, proactive patch and update management. Application management, network account management, and hardware maintenance as well as deploy to desk and installation services.
Lot 3 – Operational Services Service Group b: Operational Management Services
Part b of Lot 3 is focused on component elements of infrastructure management, such as systems support and management, including patch and update services, maintenance of server, storage, backup and print hardware, co-location and DR services, and network and internet security as well as systems installation services.
Lot 3 – Operational Services Service Group c: Technical Management
Lot 3c adds to the services detailed in Lot 3b and, to a lesser extent, 3a with first-third line support, network account and folder management, LAN and WAN design and support services, provision of virtual machine, network security and VPN software, software licencing and SharePoint development.
Lot 3 – Operational Services Service Group d: Application and Data Management
Part d focuses on database and software maintenance, support and management services, such as Microsoft SQL or Citrix support.
Lot 4 – Programmes and Large Projects a: Official
This lot includes all of the services previously detailed in Lots 1-3 and applies where a single programme of project combines components from more than one Lot.