Mercer & Hole

With a lot of gaps in the IT infrastructure, Mercer and Hole reached out for support.

Mercer & Hole Logo

Over time, limited internal IT resources had caused a challenge to Mercer & Hole when it came to supporting day-to-day business as usual internal support requirements, but more concerning, no capacity to plan strategically for the growth and scale the organisation was experiencing.

At a Glance

Mercer & Hole is a firm of Chartered Accountants (a top 40 accountancy firm) with 450 members of staff. They have offices in London, St Albans, Rickmansworth, and Milton Keynes. Along with 14 other medium-sized accountancy firms, Mercer & Hole belong to The Association of Practicing Accountants. As well as promoting the members there is a degree of knowledge sharing with an IT forum. Chris Madden, IT Director at Kreston Reeves recommended Total to Philip Fenn, Business Advisory Partner at Mercer & Hole.

Mercer & Hole

Services Delivered

Through an Infrastructure Health Check, expert consultancy provided to identify issues with the existing infrastructure, rectifying them to stability.
Mercer & Hole

Technologies Deployed

Providing a modern data centre based on Nutanix hyper-converged infrastructure and Nutanix virtualisation. Migration to the cloud of Exchange & Citrix. 

Industry Sector

Mercer & Hole is a firm of Chartered Accountants (‘a top 40 accountancy firm’) with 450 members of staff.

Business Driver

Following an internal assessment of IT and the challenges the organisation was facing, it was deemed business critical to prioritise the planning and delivery of a fully managed IT service.
Mercer & Hole


After losing their IT Manager it quickly became apparent that they had several IT issues with a poorly designed and aged IT infrastructure that wasn’t aligned to business needs. They had been supported previously by another IT provider, but Total could offer additional support at a more cost-effective price.


Total provided expert consultancy to identify issues with the existing infrastructure and rectify them to stabilise the IT infrastructure.

Additionally, a managed service was implemented to help the small IT team manage and support the IT infrastructure. This means implementing proactive monitoring to identify potential problems, specialist third line support to help with more challenging problems, patch management to alleviate workload and out of hours support for VIP users.

Mercer & Hole also chose consultancy to help define a digital strategy that would align IT to business needs and to implement that strategy providing a modern data centre based on Nutanix hyper-converged infrastructure and Nutanix virtualisation Migration to the cloud of Exchange & Citrix.


After providing the modern data centre based on Nutanix hyper-converged infrastructure, Mercer & Hole reported reduced IT overheads using less than 10% of the power the old equipment used.  

Taking Care of Technology

There's a greater demand than ever for businesses to utilise technology and we are here to make that process simple.

Philip Fenn

Business Advisory Partner,
Mercer and Hole

Mercer & Hole

The team have worked with us on strategic and longer-term views. We have an operation that is 24/7 so a high level of support is essential to our firm.

We had a technical issue at the last minute and the team at Total worked late on Friday through to Saturday morning to ensure that they delivered the service to us on time.

Total's role within the project has been essential, without them I’m not sure it would have gone ahead as seamlessly as it did. We work in partnership with our clients and Total work with us.

Technology is the Enabler

Total is the Solution