Break Fix

Coordinating repairs can be time-consuming for IT staff and impact employee productivity

Break Fix Services for Seamless Computing

Our contracted Break Fix and Third-Party Support services bring you onsite technical expertise, addressing computer hardware issues within defined SLAs. With a nationwide team of skilled engineers, we repair Servers, Storage, Networking equipment, and end-user devices, ensuring 24/7 availability for quick resolutions. Extend the life of your critical equipment, cut maintenance costs, and navigate IT challenges effortlessly with our goal of minimising downtime and keeping your business running.

Why Break Fix?

Reduce IT costs

The goal of Break Fix is to reduce costs and decrease downtime by responding to and fixing issues as quickly as possible. With that goal in mind, the approach to Break Fix is a reactive one. When something breaks, then it is repaired as quickly as possible. In this way, Break Fix aims to reduce the time between something going down and needing remediation. The shorter that time frame is, the less that downtime is costing your business.

Reduce risks to your business

Break Fix is a service that helps businesses to identify and rectify technical issues or problems that may occur in their systems. This service is specifically designed to minimise or eliminate the negative impacts that these issues may have on the operations of the business. By using Break Fix, businesses can ensure that their systems are functioning smoothly and that any associated risks are reduced. This way, businesses can focus on their core activities without having to worry about potential technical problems that could disrupt their operations.

Multi vendor support with accredited engineers

At Total Computers, our team of accredited engineers is committed to providing you with reliable and efficient IT solutions. We understand the importance of having a trustworthy partner to handle your technology needs. That's why we are proud to be backed by a variety of industry-leading vendors, ensuring that you receive the highest quality products and services. You can rest assured that when you choose Total Computers, you're choosing a team that is dedicated to delivering exceptional results.

Flexible Service Levels (SLAs) from next business day to 4 hour fix

Total Computers are committed to providing the best service to its clients. We offer a range of bespoke packages to fit your business needs, with improved service level agreements (SLAs). This means that your technology will be repaired or replaced within an agreed timeframe. Thanks to our close relationships with partners and vendors, we can offer fast turnaround times, ranging from next-day service to a four-hour fix window.

DBS & Security Cleared Engineers

Our team of DBS and Security cleared engineers are highly trained professionals who are committed to ensuring your safety and security. You can trust us to provide you with top-quality services and solutions, no matter what your needs may be. Whether you require assistance with security systems, data management, or any other technical issue, we have the expertise and experience to help you resolve your problems quickly and effectively. With our team on your side, you can feel confident that you are in safe hands, and that we will go above and beyond to meet your needs and exceed your expectations.

Request a Callback

Start your Break Fix solution journey with a discovery call, delving into your IT and business goals. Let's collaborate to chart a course tailored to your unique needs and set the stage for an effective Break Fix solution.

In the initial discovery call, we will cover:

  • Review of your current IT challenges 
  • Understand your people, processes and systems 
  • Short, medium and long-term business goals 
  • Sharing other customer success stories 

Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Who we work with