Managed Services

A range of services that offer solutions to day-to-day technology management, allowing your business to focus on doing what it does best, growth and success.

Why Work With Total?

Our managed service provision allows you to focus on your business goals and objectives, while we take care of all your IT needs behind the scenes. Our team of experts is dedicated to providing the support you need, whether it's functional assistance, platform management, or infrastructure maintenance.

With our tailored service, we ensure that your business is fully supported, enabling you to smoothly run your daily operations without any interruptions. Let us handle the technical aspects while you concentrate on growing your business and achieving success.

Highly experienced Team

Our highly experienced 1st to 3rd line ITIL-based teams work as an extension of your IT system


Future Roadmap reviews ensure IT systems are effective and you are aligned with strategic goals


Accreditations that you can rely on with ISO 27001 and ISO 9001

Lifecycle Management

Lifecycle Management & JML as a Service offloads device maintenance to Total so you can focus on the business

Delivering Results

Heavily invested in robust systems and delivering on KPIs with SLAs

Managed Service Customers


Tickets Resolved


Resolved within SLA

Free Managed Service Assessment

Let’s begin with a discovery call to discuss your IT and business goals.  This helps us to understand where you are now, where you want to get to and what needs to be done to get you there.

In the initial discovery call, we will cover:

  • Review of your current IT challenges 
  • Understand your people, processes and systems 
  • Short, medium and long-term business goals 
  • Sharing other customer success stories 

If you are interested in receiving a no-obligation IT strategy assessment, please fill-out this form and one of our specialists will be in-touch soon.

Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Taking Care of Technology

There's a greater demand than ever for businesses to utilise technology and we are here to make that process simple. Find out how we supported Direct Line Group during a challenging pandemic, and how we continue to work together.

What We Do

Lifecycle Services

Total can help you make lifecycle management easy, effective and practically zero-touch. Managed from start to finish we provide configuration, device deployment, asset disposal, Microsoft 365 and InTune.

Business Continuity

Total provides business continuity with the highest level of support and knowledge to keep your business IT
environment live.

Service Desk

When technology doesn't work as expected, we've got you covered. Quick response times, first-time fixes and operating within agreed SLAs, it's what we do.

Break Fix/TPM

Is the risk of downtime and drop outs worrying you? Get the Total support for your business.

Security Management

Does your business need IT security support? Don't take the risk of leaving it too late.

Platform Management

Need greater flexibility, reliability and availability? Let our Cloud solutions brighten your day. Obtain the best in enterprise-class computing without the cost.


Potential risks and vulnerabilities keeping you awake a night? Let Total's monitoring solutions keep your business safe
and secure.

Managed Services Overview

We pride ourselves on having the right people, processes, and technology to manage your infrastructure effectively. We're committed to providing rapid response, minimising downtime, optimising performance, increasing productivity, reducing risk and lowering operational costs.

Through Total you can draw on the expertise of an experienced UK based team of IT professionals who will make your business, our business. Our tailored service ranges from complementing your IT team through to a comprehensive suite of services.

Whether you choose an individual service or a combination to create a more comprehensive managed service, rest assured it will free up your teams giving them the breadth to focus on core business requirements.

Matthew Poulter

Head of Core Technology,
Direct Line Group

At the outset of the global pandemic, we made the decision to rapidly move our workforce home. We needed to stand-up a new supply chain and fulfilment capability to support this urgent need, working with a partner that could rapidly deliver this need and supporting our dynamic and evolving requirements.
Total, were chosen due to their proven capability, agility, and flexibility with commercially structuring this arrangement in a fair and competitive manner. Within 72 hours of signing our initial agreement, and beyond our expectations, the supply chain and fulfilment centre had been stood up and the first batch of equipment was being shipped out to our key and vulnerable colleagues – providing them with the equipment required to continue to support our customers during a very trying time.
Over the subsequent twelve months, Total has shipped over 100k items to our workforce – allowing us to rapidly, and ahead of the market, ensure we could continue to support our customers with our full range of services.

Case Studies

We measure our success on positive outcomes and customer excellence.

DLG needed to quickly shift from an office-based organisation to the vast majority of its employees working from home. DLG chose Total to support them on their journey.

Following an internal IT assessment, it was clear the organisation was facing challenges. It became critical to prioritise the planning and delivery of a fully managed IT service.

SPAR UK’s central office needed a technology provider that could act as a reliable, trusted partner, and work as a one-stop shop to meet the company’s IT needs.

Services Overview

Discover more about any of Total’s essential IT services backed by experienced professionals.

Managed Services

Managed services to help you improve
IT management and support.

Managed Services Case Studies