Break Fix

For organisations looking for peace of mind and Total support with reduced downtime and impact on users

Effective Break Fix management isn't simple, but it can be...

Total provides a Break Fix maintenance service through its dedicated team of specialists covering servers, storage, networking, end user devices, printers and point of sale hardware from most manufacturers.

Is your business looking for the peace of mind and total support with reduced downtime and impact on your users? Total's Break Fix service is here to release that pressure without stretching the budget.

Why Use Total?

  • Available 24/7, 365
  • ISO 9001 (Quality Management) certified
  • Certified engineers
  • Warehouse asset and parts storage
  • Excellent vendor relationships
  • Proven service that exceeds SLA
  • Configuration and recycling 

How Total Can Help

Total can help you make Break Fix and Third part maintenance easy.

Break Fix resolves the challenge of reducing business downtime and minimising hardware failures. Total is leading the way with increased SLAs and optimised bespoke packages to suit your business. This means that your technology will be fixed or replaced within an agreed time frame. Total can offer fast turnaround times due to our unique relationships with partners and vendors.

When an issue can't be resolved quickly and efficiently that starts a domino effect of delays within your business. In most cases, vendors and suppliers will have a next-day response impacting the downtime for your productivity. If your issue can't be fixed remotely you could experience further delays, particularly when working directly with vendors. To overcome this, Total can offer a service level agreement that suits your businesses needs to beat competitors and prevent extended downtime.

Free Break Fix/TPM Assessment

Let’s begin with a discovery call to discuss your IT & business goals.  This will enable us to understand where you are now, where you want to get to and what needs to be done to get you there.

In the initial discovery call, we will cover:

  • Review of your current IT challenges 
  • Understand your people, processes and systems 
  • Short, medium and long-term business goals 
  • Sharing other customer success stories 

If you are interested in receiving a no-obligation IT strategy assessment, please fill-out this form and one of our specialists will be in-touch soon.

Any personal data herein are processed in accordance with UK data protection legislation. All feasible security measures are in place – the internet is not 100% secure medium. Further details are available on this website and/or from Total.

Taking Care of Technology

There's a greater demand than ever for businesses to utilise technology and we are here to make that process simple.

Mick George

Finance Director,
Mick George

It's not just about the price, it's about the service and ideas they bring to the table. We established that Total was going to be a strong partner because they cared about our business and it clearly wasn’t just about how much they could charge us.

Clearly, this 1st and 2nd line support has been massive, enabling us now to be so much more proactive and develop the business. I see Total as a part of the team and for us, that is hugely important and pivotal. I would quite happily recommend them to any associates and people that I work with because I trust them.
The service I had from Total, in a nutshell, has been brilliant and I wouldn’t be saying that unless I believed in it and genuinely felt it.

Case Studies & Resources

Learn more about the work we do and the people we do it for...


Direct Line Group

DLG needed to quickly shift from an office-based organisation to the vast majority of its employees working from home.


Girlguiding was nearing the end of its IT-managed service contract and was keen to improve the quality of service it was receiving.


Total moved Homebase to a new data centre, as well as undertaking a complex AD domain separation and migration to Office 365.

Services Overview

Discover more about any of Total’s essential IT services backed by experienced professionals.

Managed Services

Managed services to help you improve
IT management and support.

Managed Services Case Studies