Cost savings by moving to a third party.
Spandex, a major supplier for the graphics industry, selected Total to provide break-fix maintenance at sites across Europe. Total was able to provide Spandex with comparable service but at a much reduced cost.
At a Glance
Spandex is one of the world's leading suppliers of materials, sign systems, displays and equipment to the sign-making and graphics industries. Founded in 1976, it provides a complete range of products and solutions to businesses that produce signs and displays, digital prints, speciality graphics, vehicle wraps and many other forms of visual communication. Spandex has over 1,000 employees, with offices and warehouse facilities throughout Europe, as well as in Australia and the USA. It serves 40,000 customers, and fulfils 3,000 orders every day.
As mentioned above, Spandex, a major supplier for the graphics industry, selected Total to provide break-fix maintenance at sites across Europe.
Spandex chose to work with Total, which now provides hardware break-fix maintenance with a Next Business Day (NBD) service across Spandex’s sites in Europe. Total supports Dell servers and storage for Spandex, including its business-critical production systems, in 15 countries: Austria, Belgium, the Czech Republic, Finland, Germany, Italy, Lithuania, the Netherlands, Norway, Portugal, Slovakia, Sweden, Switzerland, Turkey and the UK.
All break-fix support is managed centrally by Total, giving Spandex a single contract and a single point of contact for services throughout Europe. This makes it simpler for IT Infrastructure Manager Balazs Farkas, based in Belgium, to manage IT across multiple sites.
The primary benefit to Spandex has been a substantial reduction in expenditure, without compromising its IT systems’ availability or the service it offers its end users.
IT Infrastructure Manager,
We chose Total based on price, capability and a great working relationship with our account manager.
We have a good relationship and good communication with Total’s people – when we ask for something, it gets done immediately. We have built-in redundancy for most of our kit, so don’t always need next-day on-site service. When I need a replacement, Total ships it the same day or next day, to meet my requirements.
With Total, we’re getting the same service level as before, but at a much lower cost.