Digital Transformation implemented through Cloud and Office 365.
Investment group TDA Capital chose Total as its IT partner, providing support and IT management for multiple companies in the UK, as well as supporting email for users in Italy, and supplying hardware and software. Total is now working with TDA on its digital transformation strategy, migrating servers, applications and storage into the cloud.
At a Glance
TDA Capital is a private investment holding company based in London, with group companies specialising in international luxury goods, hospitality and travel. This includes operating a group of iconic hotels in Italy, and a new e-commerce business.
Investment group TDA Capital chose Total as its IT partner, providing support and IT management for multiple companies in the UK, as well as supporting email for users in Italy, and supplying hardware and software. Total was working with TDA on its digital transformation strategy, migrating servers, applications and storage into the cloud.
After reviewing four potential suppliers, TDA chose Total Computers. TDA Capital now uses Total to manage its server infrastructure, monitor storage and provide third line technical support to its IT Manager, as well as buying all of its hardware and software.
This includes managing host servers, which are virtualized using Microsoft Hyper-V, at both the head office and a secondary site, as well as the virtual guest servers. Total also monitors network attached storage from Thecus at both sites. Additionally, all of the company’s email, for users in the UK and at the Italian hotels, is handled via Microsoft Exchange servers in the London office, which are managed and supported by Total.
With a hotel business and an e-commerce site, TDA needs to operate 24/7, which requires the highest standards of reliability and availability from its IT. Previously, at least some of TDA’s users were experiencing downtime almost every day – now, this has been almost completely eradicated with a more stable environment, helping staff productivity to increase. For the future, TDA is talking to Total about its digital transformation.
Group Chief Information Officer, Badreddine Laroussi comments, “We plan to move to the cloud with Office 365, and online storage with Azure, and to migrate our file and print servers and some applications – there are a lot of areas, and we expect Total to be our main partner on all these projects, in both the UK and Italy.”
Group Chief Information Officer,
We chose Total for two reasons: the relationship, where we found they were very approachable compared to others, and the cost, where Total was competitive, and prepared to accommodate our budget.
Total picked up on things that needed doing in an initial Infrastructure Health Check, and they have resolved some issues long-term so they are not recurring. Reliability has improved and downtime has decreased.
The support from Total has been great. Before, if we had issues on a weekend they might not be resolved, but now we have peace of mind from Total – they fix all issues within the time agreed in our SLAs.
The only time you can rate a service is when you have problems, and you see how the supplier reacts. We actually did have a critical situation, with a major Exchange outage out of hours at the weekend, and Total passed the test – they responded and solved the issue on time.
Total are friendly and open-minded, and don’t hide behind an attitude of ‘this isn’t to do with us’ – they do what they can to help us and provide advice. Raising a ticket is easy, so my IT manager knows he is in safe hands and is free for other tasks, rather than spending all day trying to call someone.