Resolve unexpected hardware failures with this service.
Total offers a break-fix maintenance service, delivered to a SLA of your choosing, for server, storage, networking and Apple hardware. You’ll benefit from a tailored service delivered by a team of certified, multi-skilled local engineers, with ready access to spare parts.
Hardware failures within your core infrastructure can compromise the service you deliver to your organisation.
Total’s Break-Fix Hardware Maintenance service provides you with ready access to a nationwide team of skilled engineers with local stocks of replacement parts, to enable hardware failures to be resolved in a timely fashion.
All major hardware vendors’ products are covered, including many ‘end of life’ products no longer eligible for direct vendor support. Customers usually find that hardware maintenance from Total is both more cost effective than vendor support and more convenient: with a single consolidated contract, single point of contact and UK call centre.
With Total’s Break-Fix Hardware Maintenance you benefit from:
Total provides a break-fix maintenance service for server, storage and networking hardware, as well as Apple Mac and iPad devices.
The service is delivered to an agreed Service Level Agreement (SLA) that is tailored to reflect your requirements and/or budget:
We cover hardware from:
|Allied Telesyn||Compaq||Hewlett Packard Enterprise||Overland|
Successful service delivery requires access to site and equipment consistent with the contracted hours of service.
Providing an effective hardware maintenance service requires scale:
Total achieves this by partnering with leading specialist providers of maintenance services to construct a service that best fits your needs. Total’s Break-Fix Hardware Maintenance service consistently exceeds SLA with a service rated very good or excellent. Currently, Total delivers services ranging from a single server up to thousands of devices, to single and multi-site organisations in both the public and private sectors.
Alternatively, if you’d like to know more about our service first, contact your account manager, submit the enquiry form below or call us on 0845 647 0000* to arrange a conference call or meeting with a break-fix maintenance specialist.
1/3/5 year(s) fixed termPrerequisites
Appropriate site accessKey benefits