Deploy-to-Desk

Save yourself time, money and trouble with this service. 

Total can provide you with a complete deploy-to-desk solution, built around your specific requirements. You benefit from a successful and well-managed project that achieves high levels of user satisfaction.

Why would you want it?

Few IT teams have the capacity to manage desktop refresh programmes without seconding, often over-qualified, staff from their day jobs, bringing in expensive contractors and juggling several specialist suppliers.

Equally, you want to provide an excellent end-user experience – and that’s easier said than done.

Saving you time, money and trouble, Total’s Deploy-to-Desk service provides you with a reliable and easy to manage deployment of new desktop hardware and associated software.

With Total’s Deploy-to-Desk solution you benefit from:

  • a single end-to-end solution 

  • a service tailored to your particular needs
  • an exemplary user experience
  • a proven process
  • a professional and reliable delivery team
  • dedicated project management
  • regular updates and reporting  
  • an on time, on budget project delivery
  • secure, compliant and certified equipment disposal.

What Total do

Total’s Deploy-to-Desk service can be based around any laptops, desktops and associated peripherals (docking stations, monitors, monitor arms, keyboards, mice etc) of your choice. It can be structured to include any of the following elements:  

  • building end-user image(s)

  • imaging laptops and desktops
  • configuration (eg addition of extra memory)
  • asset tagging
  • updating your asset registry
  • holding bonded stock
  • managing timed deliveries to site(s)
  • removing existing equipment
  • installing new equipment
  • transfer of local data
  • connection to the domain
  • setting up local privileges (eg printers)
  • testing
  • training
  • user handover
  • floor-walking and trouble-shooting support
  • surveying user satisfaction
  • obtaining user sign-off
  • destroying, refurbishing and recycling old equipment.

Total follows a well-established process consisting of five key phases.

1 Planning
Taking the bid documentation as their starting point, Total’s Project Manager will verify and clarify your requirements, draw up the deployment schedule and oversee detailed project planning, site by site.

2. Preparation
Execution of all pre-delivery activities such as imaging, configuration and asset tagging.

3. Pilot
For all but the smallest projects, Total will verify the roll-out procedure with a representative group of users at head office and at a remote site. This allows the effectiveness of the process to be tested with your users and, if necessary, fine-tuned prior to the full roll-out.

4. Roll-out
Working to the agreed schedule, users are migrated to their new desktops site by site, while old equipment is securely destroyed, refurbished or recycled. Typically, not all staff are present at all sites so this phase allows for some revisits. Throughout this phase Total’s Project Manager will provide regular reports detailing completions and any issues encountered.

5. Project review
The final step is to provide a set of consolidated reports and conduct a formal review of the project.

Prerequisites

A successful project requires a management sponsor and facilitator, relevant systems access and planned site access (with local point of contact).

Why Total?

Total has the know-how and experience to provide you with a complete deploy-to-desk solution – tailored to meet your specific needs and focused on delivering an excellent end-user experience.

A proven process is combined with a skilled delivery team, comprising formal project management and polite and friendly engineers, previously SC Cleared. Secure, certified and compliant equipment disposal adheres to the Waste Electrical and Electronic Equipment (WEEE) Directive and Asset Disposal and Information Security Alliance (ADISA) standards.

Total has successfully undertaken a variety of deployment projects, ranging in scale from a handful to thousands of users and from a single site to hundreds.

What next?

To discuss your requirement and obtain pricing, contact your account manager, submit an enquiry through the form below or call us on 0845 647 0000*.

Case Studies

Knight Frank
Knight Frank Learn more
Cathedral School
Cathedral School Learn more

Downloads

Deploy-to-Desk Factsheet
Deploy-to-Desk Factsheet Download PDF

Enquire now . . .